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Fairview Hardware

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Fairview Hardware Reviews (5)

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

We have resolved the issue with [redacted] He came to the store and we sat down and went over all of his concerns.We issued him a [redacted] check and he left completely satisfied.Any questions please adviseBrandon S [redacted] General Manager/Partner

Revdex.com Case # [redacted] We received your inquiry on January 24, and are furnishing the following items for both the vehicle owner and the Revdex.comA current [redacted] that lists Oil and Filter/ Engine services on the following datesAlso provided is the repair order showing the same prior to customer’s purchase of this vehicleIt is always out goal to assist our customers with all of their vehicle needs in both sales and service.We are showing an Oil and Filter/Engine serviced on the following dates as listed on this vehicle’s [redacted] *report:06-25-201301-06-201410-14-201512-16-2015We completed the following same services here on the dates below:04-26-(customer purchased vehicle on 05-28-2016)08-28-2016This customer has warranty coverage on this vehicle and our hope is the documents provided will assist her in the approval of her warranty claim.Best Regards,Greg M [redacted]

To whom it may concern,I am responding to Mr [redacted] ' complaint regarding the [redacted] that he purchased on 4/15/ Sheehy Toyota of Stafford makes an effort to ensure that every vehicle we sell is free of manufacturer recalls The vehicle that Mr [redacted] purchased was deemed free of all manufacturer recalls when he purchased it in April Please see attached NHTSA recall information signed by Mr [redacted] [redacted] has acknowledged this headlight problem by offering a warranty enhancement coverage on the high beam/DRL bulbs for years or 72,miles (whichever occurs first), but did not issue an official recall Unfortunately, Mr [redacted] ' vehicle was not within the warranty parameters offered by [redacted] Upon realization that the bulbs were indeed shattered, Sheehy Toyota replaced the high beam bulbs at no charge to the customer on 4/19/ Please see attached service invoice We certainly understand Mr [redacted] ' frustration with his high beams not functioning and would like to offer a resolution to his concern Sheehy Toyota of Stafford is willing to replace the headlight assembly on both sides of his [redacted] at a nominal cost to the consumer We will cover the cost of the replacement parts ( [redacted] ***), but would ask Mr [redacted] to contribute $ [redacted] towards the labor for the installation We are also willing to place him in a courtesy loaner vehicle while his car is being serviced We hope that this is a satisfactory resolution for Mr [redacted] Please feel free to contact me with any additional questions or concerns Best Regards

* [redacted] [redacted] is a copy of the repair order dated 6/9/We replaced front brake pads and re-repaired the damage on the leather seatsWith respect to the differential service we explained to her that it is not recommended until miles and the vehicle had miles on it when it was purchased thus not needing to be done.Respectfully, [redacted]

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