Fairway Burner Service Inc.

Review: Our business had a boiler installed by Fairway just over a year ago. Last week my staff smelled gas, saw black smoke rising out of the chimney and promptly called the fire department. The fire dept. instructed us that there was no safety issue to stay open, but the damper on the boiler had been installed incorrectly. We then called fairway with the expectation that if it was related to installation it would be free of charge, if not, and it was something billable, then they were to contact myself, who was on site with fairway tech or, my [redacted] by cellphone. The tech was beyond rude, spent the majority of time muttering about the fire dept not having any clue what their talking about, how everyone is an it, and going outside for smoke breaks. When I left that location around d mid day he said nothing to me about fees or what was wrong etc. Later that day we were hit with a $570 bill for 3 hours of supposed service which my staff would not sign for without my approval, as I am the only one authorized...and I did not authorize anything. April, the officer person told me that the tech spent 3 hours taking the machine apart top to bottom, and re installed, and found nothing wrong, and that payment was immediately due. When I balked, as I only wanted them to look at the damper Fairway threatened to call police, and stated that my [redacted] is a liar, who authorized whatever was needed. She also informed me in a very very rude way that my machine doesn't even have a damper, which is weird because the tech showed me the damper when I was explaining what the Fire Dept. said. She conceded that perhaps he was not there for a full three hours, and lowered the bill. However, I informed her that I authorized nothing, and there fore should not be charged. She threatened to drive to our other location to have it out with my other [redacted] and myself, and call my father to let him know how I was running his business, as well as submit me to collections, and put me on the "blacklist" Very unprofessional. Very combative. very rude and over all unnecessary.Desired Settlement: 0$ balance as nothing was authorized.

Business

Response:

This is an on going issue the Brentwood Animal Hospital, they have problems rendering payment for service rendered. In fact a couple of months ago we almost had to send them to collections for not paying a payment plan that was worked out for them in a timely manner. Its only when you ask to talk with their father (who owns the hospital) that they seem to pay. In fact [redacted] who has written the complaint was not even the person that call in the service call, it was her sister [redacted]. And [redacted] was told that since the animal hospital FAILED to renew there service contract that in fact they would be billed for the service call unless it was related to the installation that we preformed in 2012. My mechanic found nothing wrong and therefor they are being billed for the time that we spent at the location. We did offered to reduce the charge, just to settle the matter. But at this time the full amount is due. They will be sent to collections if payment is rendered in a timely manner. The only unprofessionalism that took place is the refusal to pay a bill that they know is due.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Regardless of any past issues, the present issue is simple- the fire department advised me that the damper on the boiler was installed incorrectly. Fairway installed the burner and therefore was called to come look at the damper. [redacted], who is our [redacted], of no familial relation advised Fairway that if it was anything other then the damper, and there would be a charge, see the [redacted] on site, or call her for authorization. The tech did not get authorization and therefore the charge should be waived. If one does however, wish to drag up old issues, which have no place in the current problem, we also had a payment arrangement with a Fairway employee, who took months to pay off her bill. However, it is of absolutely no relevance to the present issue. I know nothing about boilers, if the fire dept. tells me its the damper, then I call the people who put it in. I do not need to have the better part of my afternoon spent on the phone with April, explaining to me that our machine does not even have a damper, while her tech showed me where the damper is and what it does. Simply put, we needed communication and there was none. When I questioned it I was screamed at, and my staff was brought into this by their company threatening.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have no issues speaking with the POA. [redacted] is more then welcome to contact my office and ask for me directly. This will be the last time I respond this complaint of a company calling in another company in for service and then refusing to pay a bill for time spent. If [redacted] is the only person that has authorization to approve bills, then [redacted] should be the only person to call for service. This can be considered a bait and switch situation. I will allow [redacted] till 4/**/14 to contact me directly or I am going to file against the practice. And just because she is the POA a court will require [redacted] to be available for any processing.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

hello you have had many opportunities to talk with me directly.instead, you had april screaming at me.I do not believe we can resolve this with a phone call as [redacted] had left it with the fact that if there were be any charges one of us was to be notified

I was in person on site with your technician and he said nothing to me about the damper or the amount of repairs we were looking at.April even told me our machine has no damper.bottom line is this was a miscommunication with in your office and I have done everything on my end to try and rectify it.the fire department told us it was a problem with the installation of our damper. that is the only reason we called you and expected a call if it was anything other than the damper therefore no payment should be rendered.thank you

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Sincerely,

Review: I had a contract with this company back in November of 2013 when they charged my credit card $2,900.00 upon signing of the contract . No work was performed until April 2014 and on April **, 2014 contract was revised and after a few days started the work by starting to install a gas line to my property. The gas line that they installed in front of the property was very high above floor and looked very bad, I asked the workers to bring down the line lower and one of the plumbers asked me where I wanted the line to be and I told him where. Later another plumber said that they will not bring down the line lower and the line will stay as is. I responded that I was not satisfied with that. Then the workers disassembled the line, left a 6 inches hole in my wall removed the wire mesh behind one of my vents allowing insects and animals to enter in to my property through the hole and the vent and left the site. As of this writing, they have made no attempts to seal the hole, replace the wire mesh behind the vent, proceeding with the work or refunding my $2,900.00.Desired Settlement: Immediately proceed with the work within a week as per the contract or refund my credit card in full, seal the hole and replace the wire mesh behind the vent and apologizing for my lost time.

Business

Response:

First and foremost the reasoning for the delay in starting the oil to gas conversion process was solely due to the customer and his inability to make a decision. Every time we were ready to finalize the contract the customer would change it. The $2900.00 that the customer is claiming that needs to be refunded is absolutely incorrect. On November [redacted] 2013 we installed a temperature hot water heating system in the home that was charged to at $650.00 that still has not been returned to date. As far a the deposit is the $2500.00 deposit is concerned there are a couple of issues with a full refund. The customer canceled the job, not Fairway, therefore the following will be removed from the deposit prior to issuing the refund. $162.00 for the permits that we filed on the customers behalf and (4) hours of labor @ $150.00 per hour. When the customer states that he wanted the gas line brought down lower, that is NOT what he asked our workers to do. He asked them to trench (dig) the gas line underground then bring it. The workers stated NO because this would have changed the scope of the proposal that he sign. The customer was well aware as to were the line was being placed. We have no problems with issuing the right refund and repairing the hole. We will not be apologizing to this customer, as we did nothing wrong. Everything was a last minute change with this customer. I will issue the refund once the customer signs off on the refunded amount. I have attached a copy of this signed proposal, please take note that nowhere on the proposal are there heights requirements or special instructions on where to place the gas lines.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

from the start of the contract Fairway didn't properly coordinate & follow up with [redacted] gas co. After a few complains to Fairway as to why installation of gas line to my property has not been scheduled, I was finally told after about 3 months to directly call [redacted] and find out why they are delaying. I then had to take the matter in to my hands and follow up with [redacted] to find out they have been waiting for some information from Fairway and finally after about 2 months [redacted] scheduled an installation of gas line to my property. If the job was handled properly and expeditiously by Fairway, this process should have taken about 2 months not 5 months.

Upon completion of the job by Fairway the temporary hot water tank was supposed to be replaced with a new gas operated tank and my account be credited for $650.00.

Fairway's statement saying I asked the workers to trench the gas line underground is a false statement, all I asked was to bring the line just above the grass so not be too visible and preserve a nice fasad, as been proposed by other companies who visited my property. Installing a gas line 5 feet above ground on the front face of the property is very ugly and is understood by any one who has common sense.

Fairway decided on it's own to leave a 6" hole in my wall, removing wire mesh behind my vent witch leads to inaccessible crawl space exposing my property to insects and animals and walked off the job, and until now, have felt no responsibility to repair the hole or to reinstall the wire mesh behind the vent.

If there should be any compensation, it should be to me for the countless hours of my valuable time going back and fort between [redacted] and Fairway, delay of my work, damage to my property and additional time and energy required to hire a new company.

Fairway has no rights to hold a penny of my money except the permit fee.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern:

Once all this started I advised [redacted] NOT [redacted], that we would need our hot water heater back ASAP. He refused the pick up of the hot water heater on times. With all due respect it is not Fairways concern at that point to render hot water for [redacted]. He should have returned the hot water heater in a timely manner. He did not. maybe his "new" plumbing could have provided him with a hot water source.

This will be the last time that this complaint is entertained, as I have gone over this numerous time with [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the agreement on 7/*/14 I clearly stated that Fairway can pickup

its hot water tank after my new contractor has installed or is ready to install

my new hot water tank. I have fulfilled my obligation and Fairway has picked up

its hot water tank and now must carry out its obligation as per the agreement.

There has been no time limit or rental fees in anywhere between

myself and Fairway. For the second time Fairway is trying to walk away from

it's obligation and that must be stopped. Please see the agreement below:

Your Answer Here]

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Sincerely,

Review: I contracted with fairway to install gas pipe in my home in anticipation of natural gas lines being installed ny national grin in my community and gave fairway a 300 deposit. Due to lack of sufficient amount of people doing the conversions the project was discontinued I still want the pipe installed in order ot install a LP gas stove ( that is what I contracted for). I have called EMailed and sent a certified letter to Fairway to discuss this and have not recieved an answerDesired Settlement: I would like to schedule the pipe install or recieve a refund . While I am aware there is a no refund policy on cancelation I am not cancelling I want the pipe installed At the very least they could have answered the letter.

Business

Response:

The client is more then aware that the project in his complex has NOT been canceled. He is fully aware of this because he is on the board that is charge of overseeing the complex. As there is pending issues with the complex that are currently being worked out. I personal spoke to the customer prior to receiving his certified letter and explained that running the gas line for would not be a problem when and if the project is canceled. As a matter of fact the entire complex (only people converting to gas) received a letter stating that should the project be halted deposits would NOT be returned per the document that was signed by each homeowner including this homeowner (document attached), however we would apply the deposit to other heating projects in their home.

This complaint is completely premature. the customer is more then welcome to contact me directly at anytime.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I dont recall ever speaking to this person and I have sent a certified letter that was never responded to I also called and the call was never returned

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Sincerely,

Business

Response:

I spoke to National Grid and they are awaiting on the board to give approval to move forward with the project. This project is on hold NOT due to lack of members within the community, but for the eleventh hour change of plans and binder requests from the board of Strathmore court. [redacted] is a member of this board and is well aware of the situation. His contract has everything to do with National Grid ability to move forward. I have attached his binder agreement as to which he signed into.

Again, this is a pre-mature action.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The board has provided a procedure to move foward The the board is not delaying the process As of this morning the business is now thretening me with a libel / slander legal proceeding because of this complaint.

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Sincerely,