Fairway Ford made a repair to [redacted] vehicle on 10/04/14 for air condition concerns. [redacted] called back a month later in November and reported to the dealer her display lights on the dash panel and shifter was inoperative. [redacted] stated Fairway caused the lights to go...
out when the air condition work was completed. Upon inspection Fairway find burned out bulbs, nothing related to the air condition repair. [redacted] was informed and authorized the bulb repair. If there were any justification that the air condition repair caused the bulb concern, Fairway would have repaired the vehicle at no charge. There is no relation to the repairs.%3
In reference to [redacted] concern with towing capacity. [redacted] states that Mrs. [redacted] discussedwith him about a small utility trailer that would tow around 500lbs ,a 3500 lb camper was never discussed with [redacted]She came back in Febuary and early March to discuss trading for [redacted]...
and we could not get the numbers to fit her budget. We would be happy to trade with her at this time if she could afford the monthly payment.We feel that there no mistake made on our part.Sincerly[redacted]G. Mgr.
When [redacted] first brought in his vehicle he ask Fairway Ford to inspect the brakes when rotating his tires .When inspecting the brakes it was determined the front brakes needed replaced.( routine maintenance)customer authorized repairs. Vehicle was road tested and no...
other problems were evident. Customer returned the next day and stated the brake pedal was hissing and had gone to the floor and also brakes were pulsating when applied. Customer’s vehicle was rechecked and customers concern for brakes going to floor and hissing noise could not be duplicated. The brakes pulsation was duplicated and customer authorized rear brake rotor replacement. Fairway replaced the customer’s front rotors at no charge due to front brakes just being replaced. Customer returned two days later and stated the brake pedal had gone to the floor again and they could still hear the hissing noise. (This was an intermitted problem) the vehicle was tested and on this visit the concern was present and could be duplicated. The customer was given an estimate to replace hydraulic control unit and brake booster and the customer authorized the repair. The repairs were all needed and the customer authorized all repairs. It is unfortunate that we may face these expenses as a vehicle ages but not uncommon, if the vehicle still has a brake concern Fairway Ford will be glad to review and determine if the repairs are covered under any warranty. The brake repairs were completed in April of 2014 and may still have coverage. The request for a refund is not justified. Fairway values all if its customers and strives to deliver the best customer service, Fairway Ford will be glad to speak with the customer in person to resolve any other issues if the customer wishes. Please contact [redacted] @ [redacted]
On the first service appointment the customer concern was not present for a throttle body concern. Ford procedure per Ford Service action. Dealers are to perform a Key On, Engine off Self-Test. If a Throttle Body DTC is present, dealers are authorized to replace the Throttle Body under this...
program. NO DTC present at the time on first service. The customer’s vehicle did show a code to replace a vapor management vale for a check engine light on and vehicle losing power, customer authorized repairs on 4.21.15 @ mileage 100899. Customer returned on 5.15.15 @ 102747 and the concern was present for DTC and the throttle body replacement was completed. This replacement is a Ford Service Action and Ford will only allow dealers to replace when DTC are present. The customers inside door handle were operating when she pick up the vehicle, we could have not opened the door if it was broken. The customer called back after arriving at her destination to say her inside door handle was broken and her door would not open from the inside. If Fairway had broken the door handle Fairway would replace it at no charge. Fairway Ford will always work with its customer to provide the best service possible and the customer was offered a goodwill adjustment but did not accept it. A refund for the first service repair, replacement of the door handle and a apology letter is not justified. The customer would not be reasonable with anyone she spoke with and just keep stating Fairway was responsible.
Fairway Ford made a repair to [redacted] vehicle on 10/04/14 for air condition concerns. [redacted] called back a month later in November and reported to the dealer her display lights on the dash panel and shifter was inoperative. [redacted] stated Fairway caused the lights to go...
out when the air condition work was completed. Upon inspection Fairway find burned out bulbs, nothing related to the air condition repair. [redacted] was informed and authorized the bulb repair. If there were any justification that the air condition repair caused the bulb concern, Fairway would have repaired the vehicle at no charge. There is no relation to the repairs.%3
In reference to [redacted] concern with towing capacity. [redacted] states that Mrs. [redacted] discussedwith him about a small utility trailer that would tow around 500lbs ,a 3500 lb camper was never discussed with [redacted]She came back in Febuary and early March to discuss trading for [redacted]...
and we could not get the numbers to fit her budget. We would be happy to trade with her at this time if she could afford the monthly payment.We feel that there no mistake made on our part.Sincerly[redacted]G. Mgr.
When [redacted] first brought in his vehicle he ask Fairway Ford to inspect the brakes when rotating his tires .When inspecting the brakes it was determined the front brakes needed replaced.( routine maintenance)customer authorized repairs. Vehicle was road tested and no...
other problems were evident. Customer returned the next day and stated the brake pedal was hissing and had gone to the floor and also brakes were pulsating when applied. Customer’s vehicle was rechecked and customers concern for brakes going to floor and hissing noise could not be duplicated. The brakes pulsation was duplicated and customer authorized rear brake rotor replacement. Fairway replaced the customer’s front rotors at no charge due to front brakes just being replaced. Customer returned two days later and stated the brake pedal had gone to the floor again and they could still hear the hissing noise. (This was an intermitted problem) the vehicle was tested and on this visit the concern was present and could be duplicated. The customer was given an estimate to replace hydraulic control unit and brake booster and the customer authorized the repair. The repairs were all needed and the customer authorized all repairs. It is unfortunate that we may face these expenses as a vehicle ages but not uncommon, if the vehicle still has a brake concern Fairway Ford will be glad to review and determine if the repairs are covered under any warranty. The brake repairs were completed in April of 2014 and may still have coverage. The request for a refund is not justified. Fairway values all if its customers and strives to deliver the best customer service, Fairway Ford will be glad to speak with the customer in person to resolve any other issues if the customer wishes. Please contact [redacted] @ [redacted]
On the first service appointment the customer concern was not present for a throttle body concern. Ford procedure per Ford Service action. Dealers are to perform a Key On, Engine off Self-Test. If a Throttle Body DTC is present, dealers are authorized to replace the Throttle Body under this...
program. NO DTC present at the time on first service. The customer’s vehicle did show a code to replace a vapor management vale for a check engine light on and vehicle losing power, customer authorized repairs on 4.21.15 @ mileage 100899. Customer returned on 5.15.15 @ 102747 and the concern was present for DTC and the throttle body replacement was completed. This replacement is a Ford Service Action and Ford will only allow dealers to replace when DTC are present. The customers inside door handle were operating when she pick up the vehicle, we could have not opened the door if it was broken. The customer called back after arriving at her destination to say her inside door handle was broken and her door would not open from the inside. If Fairway had broken the door handle Fairway would replace it at no charge. Fairway Ford will always work with its customer to provide the best service possible and the customer was offered a goodwill adjustment but did not accept it. A refund for the first service repair, replacement of the door handle and a apology letter is not justified. The customer would not be reasonable with anyone she spoke with and just keep stating Fairway was responsible.