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Fairway Greens Reviews (7)

? I am rejecting this response because: Mr [redacted] has had the same bcbs insurance with the same if number and coverages since before It was noted that the statements were being sent to a non existent address, also per phone records on our end show that no call was made in July like the company has noted on his accountAlso the registration person would have personally handled Mr [redacted] insurance card and if they were paying attention would have noticed the card he gave them was a dental insurance card, which has a blue toothbrush on it and says dental insurance on itHe would have been more than happy to pay any balance had we received a statement, but since at the time he had bcbs and health alliance we would have not gotten a bilIt’s unfair to punish a patient when the ball was dropped on several levels of thisI will be more than happy to send a copy of Mr [redacted] dental insurance card to see the photo and the fact it says dental and submit phone records disproving any phone calls were made on the date stated on his account.? thank you

Thank you for sharing the information. We researched further and found that the dental card was provided with another insurance card that would be been for medical coverage and subsequently found it to be expired. The address on the account did turnout to incorrect by one digit and would have resulted in the statements unknowingly being sent to what appears to be invalid address or vacant lot near the appropriate address. There was no phone number documented for the patient at time of service which would have prevented our representatives reaching the patient. I must concede that the patient would not have known there was a problem with the processing of his claim due to these unfortunate circumstances. I assure you we are taking steps to prevent a similar situation occurring in the future and we will be sending the claim to BCBS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Please be advised, I have been in contact with StFrancis Medical Center's billing office, as this account is related to their servicesI am awaiting a final message replyI hope to have this finalized very soon. I have carbon copied the manager of StFrancis's billing office for your
reference, Michael Humphrey. Thank you *** ***OSF Medical Group, aka OSF Multi Specialty GroupCommon Business Office (309) 683-6597

? I am rejecting this response because:
Mr*** has had the same bcbs insurance with the same if number and coverages since before It was noted that the statements were being sent to a non existent address, also per phone records on our end show that no call was made in July like the company has noted on his accountAlso the registration person would have personally handled Mr*** insurance card and if they were paying attention would have noticed the card he gave them was a dental insurance card, which has a blue toothbrush on it and says dental insurance on itHe would have been more than happy to pay any balance had we received a statement, but since at the time he had bcbs and health alliance we would have not gotten a bilIt’s unfair to punish a patient when the ball was dropped on several levels of thisI will be more than happy to send a copy of Mr*** dental insurance card to see the photo and the fact it says dental and submit phone records disproving any phone calls were made on the date stated on his account.? thank you

Thank you for sharing the information.? We researched further and found that the dental card was provided with another insurance card that would be been for medical coverage and subsequently found it to be expired.? The address on the account did turnout to incorrect by one digit and would have resulted in the statements unknowingly being sent to what appears to be invalid address or vacant lot near the appropriate address.? ? There was no phone number documented for the patient at time of service which would have prevented our representatives reaching the patient.? ? I must concede that the patient would not have known there was a problem with the processing of his claim due to these unfortunate circumstances.? I assure you we are taking steps to prevent a similar situation occurring in the future and we will be sending the claim to BCBS

Thank for your assistance in this matter.? The OSF Hospital Patient Accounts team would like to assist Mr*** in resolving his account.? Unfortunately, the insurance cards provided for his date of service were for coverages that had expired.? There were statements sent to his address as well as phone call attempts to reach him in order to resolve his account.? ? We appreciate the provision of his active coverage this past August, however the time allowance to file a claim has long passed.? ? I would encourage Mr*** to contact our office at his earliest convenience at 309-***.? He can request to speak to our patient service coordinator where we can walk him through options to settle his account.? ? Thank you, ? *** *** Director Patient Accounts ?

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Address: 3310 Hampden, Garland, Texas, United States, 75043

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