Hello, Attached are : receipts charged to us for a carpet shampoo and a full detail clean on the aptafter move-out A proper day notice with NO FORWARDING ADDRESS & itemized security deposit dispositionI'm sorry for your rejection on this final offer, but our books remain the same as before We are currently and have been in compliant with our legal and binding contract, paragraph Move-Out Procedures: "You must give us and the U.SPostal Service, in writing, each resident's forwarding address"We were not provided with your forwarding address in writing until I requested it on November 6, Thank you for your time in this matter [redacted]
Thermostat was replaced in ** on 12-19-as requested. This completes this complaint. Please let me know if there is anything else we can do to rectify this issue.*** *.*** ***
My name is *** ***, In response to this complaint we are required to provide our previous tenants a deposit refund and or a itemized letter showing deductions kept from their deposit. *** *** along with her room-mate provided us with a day notice to vacate on July 1st,
and moved out of our property on August 31, 2014. In our TAA Lease Contract paragraph 38, they are required to provide us with their forwarding address in writing. Unfortunately, they did not provide us with their forwarding address on their submitted notice to vacate or at the time of move-out. They claim we lost their file or have no records of their account, which is not the case. We currently have their Lease Contract file, addendums, copies of all monies paid and all initials & signatures of all participating parties*** and her parents went to our CorpOffice and received a partial deposit refund on October 27th, in the amount of $check # 1590. I emailed *** *** / *** * *** ***'s on November 6th requesting ***'s forwarding address since we were never provided with her forwarding address at the time of move outOnce they provided me with her forwarding address, I was able to send her deposit refund balance in the amount of $ck# *** with an itemized letter of deductions on November 14th, Once again, we are responsible to provide a deposit refund or itemized list of deductions from refund within days of them providing our community their forwarding address in writing which is stated in paragraph of our Legal and Binding ContractWe have never been rude or misleading in anyway, we were only trying to find out facts before signing over any refunds. We hope they are satisfied and content since this issue has been rectified. Thank you so much and have a great day!!
*** ***
In response to your complaint Feb the work order that was submitted on the 3rd of Febas you stated it was resolved on the 10th of Febit was seven days upon parts receivedThe work order that was submitted on the 17th of Febwas resolved on the 24th of Febthat was seven days, upon parts
receivedTexas property code states in determining whether a period of time is a reasonable time to repair or remedy a condition there is a presumption that seven days is a reasonable timeAs for termination lease at the end of March, you have sign a legal and bidding document, moving out before will accrue penaltiesYour lease ends on May 1st, write us a day Notice to end lease in May
Complaint: ***
I am rejecting this response because:I have not made any complaintsMy water was not working and after the Thanksgiving holiday, the maintenance came by to see if it was workingI explained to him that it was working and that was weird unless he came by over the holidayHe told me that I wasn't the only one in my building having that problem, not to worry, that it was probably just the weather and to let him know if it happened againMy closet was fixed as wellHowever, I am requesting a new thermostat, as maintenance has told me the only reason I don't have one is because they are waiting on the orderI understand how it may seem my unit was working when the manager came by to see, but they couldn't have been there long enough to see the real problemI can have the AC set in and it will say it is 65, but not cooling the bedroom at allIt tries so hard to run that it runs up my electricity bill, so I just leave it off for the most partWhen moving into my apartment, the electricity wasn't on when Jennifer showed me it before signingTherefore the lights weren't on, and I didn't see that it hasn't been cleanNor would I have had any idea that the dishwasher and AC weren't working properlyI would still like to receive a new thermostat because the maintenance man has said that is most likely the only problem for my unit not working properly.
Regards,
*** ***
Hello,
Attached are : receipts charged to us for a carpet shampoo and a full detail clean on the apt. after move-out. A proper 60 day notice with NO FORWARDING ADDRESS & itemized security deposit disposition. I'm sorry for your rejection on this final offer, but our books remain the same as before. We are currently and have been in compliant with our legal and binding contract, paragraph 38 Move-Out Procedures: "You must give us and the U.S. Postal Service, in writing, each resident's forwarding address". We were not provided with your forwarding address in writing until I requested it on November 6, 2014. Thank you for your time in this matter.
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: Again. It's a shame it took more than a dozen phone calls, three Fairway Manor office visits, a GVS management company office visit, a BBC complaint, and a Texas State Attorney General's office complaint before these documents appeared. Hand written and two dated 28 days shy of the day a final walk through was conducted with manager at the time (August 19, 2014). Surprisingly the forwarding address provided on August 19, 2014 did not remain on file nor did anyone at Fairway Manor or GVS management ask or mention that such information was lacking. In fact, the only response given in my more than 40 days of constant reaching out (in person, by phone, and email) was a check is in the mail or don't seem to have all the details from your contract, can you please fax us a copy. Had my parents and I not been persistent on this matter it appears that Fairway Manor would be content on ignoring me until the matter is simply dropped. Per consumer renter protection laws in the State of Texas it is 30 days to receive deposit or itemized deduction. Given my persistence in communicating by multiple means within the first 30 days and leaving multiple contact information with no response from either Fairway Manor or GVS, this is a clear violation of renter rights. We are still out $198.01 per violation of State Law.
Regards,
[redacted]
In response to claim ID #[redacted], [redacted] moved into our property prior to my arrival, therefore I don't know the condition of her apartment at her time of move-in. [redacted] claims her apartment wasn't move-in ready, but still CHOSE to ACCEPT the apartment by signing the legal & binding...
Lease Contract, taking keys, paying rent and moving in. Despite her apparent claims, she had the right to reject the apartment and not move-in. Attached are many work orders reported by [redacted] & handled by our current maintenance within a reasonable time frame. [redacted] has a very large pit bul inside her apt, which has been difficult to complete her work orders within 24 hours. Unfortunately, we are no longer able to take work orders over the phone, which is a company policy across the board. We need written authorization allowing us to gain entry into the apt to repair any requesting issues. I physically walked her apt on 12-1-14 to view and witness these false complaints about her A/C & Heat not working along with not having any hot water. I witnessed her hot water working throughout her apt and her A/C & Heat working normally. [redacted]r is demanding we install a new Thermostat due to her neighbor receiving one as needed. Every issue that [redacted] has reported have been addressed, repaired or never issues to begin with. [redacted] claims she can never speak with the manager, When I (as mgr.) have spoken to her a number of times. [redacted]is injuring our reputation by making false allegations against us to other tenants, which is a violation of her lease contract paragraph 20. We take pride in making sure our tenants are taken care of in everyway. [redacted] will not receive any rent discount as desired. Please let me know what we can do to rectify this complaint. Respectfully, [redacted] Property Manager
Hello, Attached are : receipts charged to us for a carpet shampoo and a full detail clean on the aptafter move-out A proper day notice with NO FORWARDING ADDRESS & itemized security deposit dispositionI'm sorry for your rejection on this final offer, but our books remain the same as before We are currently and have been in compliant with our legal and binding contract, paragraph Move-Out Procedures: "You must give us and the U.SPostal Service, in writing, each resident's forwarding address"We were not provided with your forwarding address in writing until I requested it on November 6, Thank you for your time in this matter [redacted]
Thermostat was replaced in ** on 12-19-as requested. This completes this complaint. Please let me know if there is anything else we can do to rectify this issue.*** *.*** ***
My name is *** ***, In response to this complaint we are required to provide our previous tenants a deposit refund and or a itemized letter showing deductions kept from their deposit. *** *** along with her room-mate provided us with a day notice to vacate on July 1st,
and moved out of our property on August 31, 2014. In our TAA Lease Contract paragraph 38, they are required to provide us with their forwarding address in writing. Unfortunately, they did not provide us with their forwarding address on their submitted notice to vacate or at the time of move-out. They claim we lost their file or have no records of their account, which is not the case. We currently have their Lease Contract file, addendums, copies of all monies paid and all initials & signatures of all participating parties*** and her parents went to our CorpOffice and received a partial deposit refund on October 27th, in the amount of $check # 1590. I emailed *** *** / *** * *** ***'s on November 6th requesting ***'s forwarding address since we were never provided with her forwarding address at the time of move outOnce they provided me with her forwarding address, I was able to send her deposit refund balance in the amount of $ck# *** with an itemized letter of deductions on November 14th, Once again, we are responsible to provide a deposit refund or itemized list of deductions from refund within days of them providing our community their forwarding address in writing which is stated in paragraph of our Legal and Binding ContractWe have never been rude or misleading in anyway, we were only trying to find out facts before signing over any refunds. We hope they are satisfied and content since this issue has been rectified. Thank you so much and have a great day!!
*** ***
In response to your complaint Feb the work order that was submitted on the 3rd of Febas you stated it was resolved on the 10th of Febit was seven days upon parts receivedThe work order that was submitted on the 17th of Febwas resolved on the 24th of Febthat was seven days, upon parts
receivedTexas property code states in determining whether a period of time is a reasonable time to repair or remedy a condition there is a presumption that seven days is a reasonable timeAs for termination lease at the end of March, you have sign a legal and bidding document, moving out before will accrue penaltiesYour lease ends on May 1st, write us a day Notice to end lease in May
Complaint: ***
I am rejecting this response because:I have not made any complaintsMy water was not working and after the Thanksgiving holiday, the maintenance came by to see if it was workingI explained to him that it was working and that was weird unless he came by over the holidayHe told me that I wasn't the only one in my building having that problem, not to worry, that it was probably just the weather and to let him know if it happened againMy closet was fixed as wellHowever, I am requesting a new thermostat, as maintenance has told me the only reason I don't have one is because they are waiting on the orderI understand how it may seem my unit was working when the manager came by to see, but they couldn't have been there long enough to see the real problemI can have the AC set in and it will say it is 65, but not cooling the bedroom at allIt tries so hard to run that it runs up my electricity bill, so I just leave it off for the most partWhen moving into my apartment, the electricity wasn't on when Jennifer showed me it before signingTherefore the lights weren't on, and I didn't see that it hasn't been cleanNor would I have had any idea that the dishwasher and AC weren't working properlyI would still like to receive a new thermostat because the maintenance man has said that is most likely the only problem for my unit not working properly.
Regards,
*** ***
Hello,
Attached are : receipts charged to us for a carpet shampoo and a full detail clean on the apt. after move-out. A proper 60 day notice with NO FORWARDING ADDRESS & itemized security deposit disposition. I'm sorry for your rejection on this final offer, but our books remain the same as before. We are currently and have been in compliant with our legal and binding contract, paragraph 38 Move-Out Procedures: "You must give us and the U.S. Postal Service, in writing, each resident's forwarding address". We were not provided with your forwarding address in writing until I requested it on November 6, 2014. Thank you for your time in this matter.
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: Again. It's a shame it took more than a dozen phone calls, three Fairway Manor office visits, a GVS management company office visit, a BBC complaint, and a Texas State Attorney General's office complaint before these documents appeared. Hand written and two dated 28 days shy of the day a final walk through was conducted with manager at the time (August 19, 2014). Surprisingly the forwarding address provided on August 19, 2014 did not remain on file nor did anyone at Fairway Manor or GVS management ask or mention that such information was lacking. In fact, the only response given in my more than 40 days of constant reaching out (in person, by phone, and email) was a check is in the mail or don't seem to have all the details from your contract, can you please fax us a copy. Had my parents and I not been persistent on this matter it appears that Fairway Manor would be content on ignoring me until the matter is simply dropped. Per consumer renter protection laws in the State of Texas it is 30 days to receive deposit or itemized deduction. Given my persistence in communicating by multiple means within the first 30 days and leaving multiple contact information with no response from either Fairway Manor or GVS, this is a clear violation of renter rights. We are still out $198.01 per violation of State Law.
Regards,
[redacted]
In response to claim ID #[redacted], [redacted] moved into our property prior to my arrival, therefore I don't know the condition of her apartment at her time of move-in. [redacted] claims her apartment wasn't move-in ready, but still CHOSE to ACCEPT the apartment by signing the legal & binding...
Lease Contract, taking keys, paying rent and moving in. Despite her apparent claims, she had the right to reject the apartment and not move-in. Attached are many work orders reported by [redacted] & handled by our current maintenance within a reasonable time frame. [redacted] has a very large pit bul inside her apt, which has been difficult to complete her work orders within 24 hours. Unfortunately, we are no longer able to take work orders over the phone, which is a company policy across the board. We need written authorization allowing us to gain entry into the apt to repair any requesting issues. I physically walked her apt on 12-1-14 to view and witness these false complaints about her A/C & Heat not working along with not having any hot water. I witnessed her hot water working throughout her apt and her A/C & Heat working normally. [redacted]r is demanding we install a new Thermostat due to her neighbor receiving one as needed. Every issue that [redacted] has reported have been addressed, repaired or never issues to begin with. [redacted] claims she can never speak with the manager, When I (as mgr.) have spoken to her a number of times. [redacted]is injuring our reputation by making false allegations against us to other tenants, which is a violation of her lease contract paragraph 20. We take pride in making sure our tenants are taken care of in everyway. [redacted] will not receive any rent discount as desired. Please let me know what we can do to rectify this complaint. Respectfully, [redacted] Property Manager