#ffffff;"> I am writing in response to a customer complaint involving customer service issues The problem occurred on September 14, at approximate 6:pm The complaint did in fact come back for fixes and also received additional services at no-charge for he inconvenience on Monday, September 18, approximately 4:pm During the re-visit, the nails service was changed, even though policy on door stated that we can only fix (re-do) not alternate For example, we can only fix your French white tip for the parties, but cannot change it to a 'colour' post parties due to nail chip instanceFurthermore, the signage clearly stated that 'No Refund" and that there are charge for the designsOur menu board are display on our website- www.ielegantnails.com Please feel free to email me or contact me at anytime I think that Amber's complaints are prior to her visit for fixes Sincerely, [redacted] Public Relations Manager iElegant Nails Spa
background-color: #ffffff;"> I am writing in response to a customer complaint involving customer service issues. The problem occurred on September 14, 2014 at approximate 6:00 pm.
The complaint did in fact come back for fixes and also received additional services at no-charge for he inconvenience on Monday, September 18, 2014 approximately 4:00 pm. During the re-visit, the nails service was changed, even though policy on door stated that we can only fix (re-do) not alternate. For example, we can only fix your French white tip for the parties, but cannot change it to a 'colour' post parties due to nail chip instance. Furthermore, the signage clearly stated that 'No Refund" and that there are charge for the designs. Our menu board are display on our website- www.ielegantnails.com.
Please feel free to email me or contact me at anytime. I think that Amber's complaints are prior to her visit for fixes.
Sincerely,
[redacted]
Public Relations Manager
iElegant Nails Spa
#ffffff;"> I am writing in response to a customer complaint involving customer service issues The problem occurred on September 14, at approximate 6:pm The complaint did in fact come back for fixes and also received additional services at no-charge for he inconvenience on Monday, September 18, approximately 4:pm During the re-visit, the nails service was changed, even though policy on door stated that we can only fix (re-do) not alternate For example, we can only fix your French white tip for the parties, but cannot change it to a 'colour' post parties due to nail chip instanceFurthermore, the signage clearly stated that 'No Refund" and that there are charge for the designsOur menu board are display on our website- www.ielegantnails.com Please feel free to email me or contact me at anytime I think that Amber's complaints are prior to her visit for fixes Sincerely, [redacted] Public Relations Manager iElegant Nails Spa
background-color: #ffffff;"> I am writing in response to a customer complaint involving customer service issues. The problem occurred on September 14, 2014 at approximate 6:00 pm.
The complaint did in fact come back for fixes and also received additional services at no-charge for he inconvenience on Monday, September 18, 2014 approximately 4:00 pm. During the re-visit, the nails service was changed, even though policy on door stated that we can only fix (re-do) not alternate. For example, we can only fix your French white tip for the parties, but cannot change it to a 'colour' post parties due to nail chip instance. Furthermore, the signage clearly stated that 'No Refund" and that there are charge for the designs. Our menu board are display on our website- www.ielegantnails.com.
Please feel free to email me or contact me at anytime. I think that Amber's complaints are prior to her visit for fixes.
Sincerely,
[redacted]
Public Relations Manager
iElegant Nails Spa