Faith Plumbing

-----Original Message----- From: [redacted] Sent: Tuesday, September 29, 6:PM To: [redacted] Subject: Complaint [redacted] To Whom It May Concern, This is in response to Complaint ID [redacted] The complainant, [redacted] , is not and never has been a customer of our company, Faith Plumbing The property location of the work mentioned in the complaint is [redacted] and is owned by [redacted] and [redacted] [redacted] and [redacted] hired Faith Plumbing on August 6, to do the plumbing work mentioned and [redacted] and [redacted] were also the payees of the plumbing work mentioned I was informed that [redacted] is their daughter and current tenant of the property location In [redacted] 's complaint she states that she called me and spoke with me, however, I have never received any phone calls from [redacted] , nor have I ever spoken to [redacted] in person, nor over the phoneMy business dealings and conversations have only been with [redacted] and [redacted] [redacted] did text me multiple times regarding the bill of the work that I completed for [redacted] and [redacted] I do not normally "text", however, in consideration that she is my customers' daughter I decided to respond to her texts I did ask her multiple times to call me with any issues she wanted to discuss, however, she would only communicate and respond via text messages I also tried to reach her via telephone, however, I received her voicemail I did leave her a message asking her to return my phone call, but she never did In [redacted] 's text messages she had demanded the bill for the work and the breakdown of the bill Faith Plumbing provides invoices and sales receipts to all of our customers and [redacted] is not and never has been one of our customers The sales receipt for the plumbing work mentioned was provided to [redacted] and [redacted] The texts messages from [redacted] had become incessant and since she would only respond and communicate via text messages I sent her a text of the charges -- in hopes of appeasing her and put an end to the numerous text messages She was upset that I had done that and demanded the actual bill I informed her that I would be willing to email her a copy of the sales receipt if she would provide me with her email address I requested for her email address twice, but she never did provide it I also called [redacted] and [redacted] requesting ***'s email address I had informed [redacted] that their daughter, ***, had been repeatedly texting me because she wanted the breakdown of the bill for the plumbing work [redacted] did not know ***'s email address and, instead, provided me with their email address Thus, I emailed the Sales Receipt to [redacted] and [redacted] and have since stopped reading and responding to ***'s text messages as I do not do business via text messages [redacted] is a loyal and repeat customer of Faith Plumbing [redacted] called me requesting plumbing work that was needed at the afore mentioned property address Upon inspection, I informed [redacted] that being that the toilet was old and not flushing properly, it would then be up to him ( [redacted] ) if he wanted it to be repaired or replaced [redacted] informed me that he wanted it replaced Also upon inspection, it was revealed that the toilet shut-off valve was also not working and would need to be replaced, which [redacted] agreed to Upon inspection of the kitchen sink, I found that the garbage disposal was leaking and a majority of the drainage pipes beneath needed to be replaced [redacted] agreed to have that work done alsoThe work that Faith Plumbing would render were discussed in person with [redacted] at the afore mentioned property location On August 6th Faith Plumbing replaced the toilet shut-off valve with necessary components; removed the old toilet and replaced with a new toilet bowl; removed the old garbage disposal and replaced it with new drainage pipes (and new basket strainers which were provided by [redacted] ); removed and remounted existing kitchen sink faucet Faith Plumbing also needed to alter the existing trap arm to accomodate new pipes After all the work was complete (on August 6th), I then discussed (in person with [redacted] and [redacted] ) all the work that Faith Plumbing had completed regarding the kitchen sink and the bathroom toilet, in addition to the parts and labor totals Immediately following that discussion, [redacted] thanked me for the work provided me with their payment by check along with a tip

-----Original Message----- From: *** *** *** Sent: Tuesday, September 29, 6:PM To: *** *** *** Subject: Complaint *** To Whom It May Concern, This is in response to Complaint ID ***6. The complainant,
*** ***, is not and never has been a customer of our company, Faith Plumbing. The property location of the work mentioned in the complaint is *** *** *** *** *** *** *** and is owned by *** and *** ***. *** and *** *** hired Faith Plumbing on August 6, to do the plumbing work mentioned and *** and *** *** were also the payees of the plumbing work mentioned. I was informed that *** *** is their daughter and current tenant of the property location. In *** ***'s complaint she states that she called me and spoke with me, however, I have never received any phone calls from *** ***, nor have I ever spoken to *** *** in person, nor over the phoneMy business dealings and conversations have only been with *** and *** ***. *** *** did text me multiple times regarding the bill of the work that I completed for *** and ***. I do not normally "text", however, in consideration that she is my customers' daughter I decided to respond to her texts. I did ask her multiple times to call me with any issues she wanted to discuss, however, she would only communicate and respond via text messages. I also tried to reach her via telephone, however, I received her voicemail. I did leave her a message asking her to return my phone call, but she never did. In *** ***'s text messages she had demanded the bill for the work and the breakdown of the bill. Faith Plumbing provides invoices and sales receipts to all of our customers and *** *** is not and never has been one of our customers. The sales receipt for the plumbing work mentioned was provided to *** and *** ***. The texts messages from *** *** had become incessant and since she would only respond and communicate via text messages I sent her a text of the charges -- in hopes of appeasing her and put an end to the numerous text messages. She was upset that I had done that and demanded the actual bill. I informed her that I would be willing to email her a copy of the sales receipt if she would provide me with her email address. I requested for her email address twice, but she never did provide it. I also called *** and *** *** requesting ***'s email address. I had informed *** that their daughter, ***, had been repeatedly texting me because she wanted the breakdown of the bill for the plumbing work. *** did not know ***'s email address and, instead, provided me with their email address. Thus, I emailed the Sales Receipt to *** and *** *** and have since stopped reading and responding to ***'s text messages as I do not do business via text messages. *** *** is a loyal and repeat customer of Faith Plumbing. *** called me requesting plumbing work that was needed at the afore mentioned property address. Upon inspection, I informed *** *** that being that the toilet was old and not flushing properly, it would then be up to him (***) if he wanted it to be repaired or replaced. *** informed me that he wanted it replaced. Also upon inspection, it was revealed that the toilet shut-off valve was also not working and would need to be replaced, which *** agreed to. Upon inspection of the kitchen sink, I found that the garbage disposal was leaking and a majority of the drainage pipes beneath needed to be replaced. *** agreed to have that work done alsoThe work that Faith Plumbing would render were discussed in person with *** at the afore mentioned property location. On August 6th Faith Plumbing replaced the toilet shut-off valve with necessary components; removed the old toilet and replaced with a new toilet bowl; removed the old garbage disposal and replaced it with new drainage pipes (and new basket strainers which were provided by *** ***); removed and remounted existing kitchen sink faucet. Faith Plumbing also needed to alter the existing trap arm to accomodate new pipes. After all the work was complete (on August 6th), I then discussed (in person with *** and ***) all the work that Faith Plumbing had completed regarding the kitchen sink and the bathroom toilet, in addition to the parts and labor totals. Immediately following that discussion, *** thanked me for the work provided me with their payment by check along with a tip

-----Original Message----- From: [redacted] Sent: Tuesday, September 29, 2015 6:10 PM To: [redacted] Subject: Complaint [redacted]   To Whom It May Concern,  This is in response to...

Complaint ID [redacted]6.  The complainant, [redacted], is not and never has been a customer of our company, Faith Plumbing.  The property location of the work mentioned in the complaint is [redacted] and is owned by [redacted] and [redacted].  [redacted] and [redacted] hired Faith Plumbing on August 6, 2015 to do the plumbing work mentioned and [redacted] and [redacted] were also the payees of the plumbing work mentioned.  I was informed that [redacted] is their daughter and current tenant of the property location.  In [redacted]'s complaint she states that she called me and spoke with me, however, I have never received any phone calls from [redacted], nor have I ever spoken to [redacted] in person, nor over the phone. My business dealings and conversations have only been with [redacted] and [redacted].  [redacted] did text me multiple times regarding the bill of the work that I completed for [redacted] and [redacted].  I do not normally "text", however, in consideration that she is my customers' daughter I decided to respond to her texts.  I did ask her multiple times to call me with any issues she wanted to discuss, however, she would only communicate and respond via text messages.  I also tried to reach her via telephone, however, I received her voicemail.  I did leave her a message asking her to return my phone call, but she never did.  In [redacted]'s text messages she had demanded the bill for the work and the breakdown of the bill.  Faith Plumbing provides invoices and sales receipts to all of our customers and [redacted] is not and never has been one of our customers.  The sales receipt for the plumbing work mentioned was provided to [redacted] and [redacted].  The texts messages from [redacted] had become incessant and since she would only respond and communicate via text messages I sent her a text of the charges -- in hopes of appeasing her and put an end to the numerous text messages.  She was upset that I had done that and demanded the actual bill.  I informed her that I would be willing to email her a copy of the sales receipt if she would provide me with her email address.  I requested for her email address twice, but she never did provide it.  I also called [redacted] and [redacted] requesting [redacted]'s email address.  I had informed [redacted] that their daughter, [redacted], had been repeatedly texting me because she wanted the breakdown of the bill for the plumbing work.  [redacted] did not know [redacted]'s email address and, instead, provided me with their email address.  Thus, I emailed the Sales Receipt to [redacted] and [redacted] and have since stopped reading and responding to [redacted]'s text messages as I do not do business via text messages.  [redacted] is a loyal and repeat customer of Faith Plumbing.  [redacted] called me requesting plumbing work that was needed at the afore mentioned property address.  Upon inspection, I informed [redacted] that being that the toilet was old and not flushing properly, it would then be up to him ([redacted]) if he wanted it to be repaired or replaced.  [redacted] informed me that he wanted it replaced.  Also upon inspection, it was revealed that the toilet shut-off valve was also not working and would need to be replaced, which [redacted] agreed to.  Upon inspection of the kitchen sink, I found that the garbage disposal was leaking and a majority of the drainage pipes beneath needed to be replaced.  [redacted] agreed to have that work done also. The work that Faith Plumbing would render were discussed in person with [redacted] at the afore mentioned property location.  On August 6th Faith Plumbing replaced the toilet shut-off valve with necessary components; removed the old toilet and replaced with a new toilet bowl; removed the old garbage disposal and replaced it with new drainage pipes (and new basket strainers which were provided by [redacted]); removed and remounted existing kitchen sink faucet.  Faith Plumbing also needed to alter the existing trap arm to accomodate new pipes.  After all the work was complete (on August 6th), I then discussed (in person with [redacted] and [redacted]) all the work that Faith Plumbing had completed regarding the kitchen sink and the bathroom toilet, in addition to the parts and labor totals.  Immediately following that discussion, [redacted] thanked me for the work provided me with their payment by check along with a tip.