Faith Property Management

Re: [redacted] - Complaint # [redacted] Mrs [redacted] I appreciate your candor but Faith Property Management has contract in place with all of the Associations that we manageIncluded in these contracts is the amount we charge for transfer feesOur transfer fees are within the median of all of the management companies transfer fee amounts in Northern ColoradoWe will not be refunding the $you were charged, this was a contracted amount Faith Property Manager [redacted] *** Manager

Complaint: ***
I am rejecting this response because:
I appreciate the apology in response to the customer service I receivedI still am confused as why it took a complaint to the Revdex.com to get the information I asked for about the transfer fee
In light of this new information about what time/ work was involved in the transfer, I still believe the charge of $is excessive considering we sold without realtors, I provided copies of the HOA agreements myself, and there were no mortgage lenders involved. This would leave the $fee for a 'welcome packet' for the new owner and information for the title company. I'm guessing that could have taken no more than an hour of time and a few dollars for paper/ copies / postage for the packet. Even with company overhead, this seems like an extreme fee which takes advantage of people who are in the process of leaving the HOA with seemingly little recourse or ability to have a conversation or negotiation about fee reduction
Though I believe a full refund would be the best business practice offer to remedying the situationI am willing to accept a partial refund to reflect actual costs of labor and materials involved in the transfer
Regards,
*** ***

Complaint: ***
Dear Mr***,
I am rejecting this response because:
Though I appreciate your need and desire to make a profit as a business, I also am disappointed that you are unwilling to use a situation such as this as an opportunity to find a middle ground, win-win solution rather than using a contracted amount as a non-negotiable 'rule' even when my circumstances are unique. Though I may not have any 'legal' grounds for my complaint (it seems more of an ethical situation), I certainly am hoping that in the spirit of client satisfaction and ongoing customer support and service you would be willing to look at this as a chance to operate with integrity as to what the $is actually paying for, rather than a flat amount that is 'within the mean' of what other businesses charge
Regards,
*** ***

Re: [redacted]- Complaint #[redacted]
Mrs. [redacted]
  I appreciate your candor but Faith Property Management has contract in place with all of the Associations that we manage. Included in these contracts is the amount we charge for transfer fees. Our transfer fees are within the median of all of the management 
companies transfer fee amounts in Northern Colorado. We will not be refunding the 
$300.00 you were charged, this was a contracted amount. 
Faith Property Manager 
[redacted] 
Manager

Dear Ms. [redacted], 
I am in receipt of your complaint against Faith Property Management as of February 4, 2014. In response to your concerns: First, I would like to apologize for any actions by the employees of my company for which you felt were "borderline verbal...

abusive". This is not how we generally react to inquiries for information. Second, I would like to explain that our transfer fee is an administrative fee charged on all real estate transactions that include providing information to mortgage companies, title companies and/or realtors on your and/or the buyers behalf, in addition to changing your name to the new homeowner(s) and providing a welcome packet for the HOA. We will not be refunding the transfer fee at this time. 
Thank you for your time and attention to this matter.
Respectfully, 
Linda George 
Owner, Faith Property Management