[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that the owner of the business Eric did not have any knowledge that we had proofs/ pictures of the pipe that their employee had busted. Not only they broke the pipe but they also stole my Windex cleaner and a pair of blue gloves. Please see attached photos of the plumbing area before and after the pipe was busted. As a matter of fact, my contractor also mentioned to me that these photos were also sent to their affiliated company [redacted]The owner offered to replace my quartz countertop but did not assure us if any damage that can possibly occur they will be responsible to cover. In other words, they will not repair or pay us for any other damages. In order for the countertop to be replaced, they have to move my Bosch oven range and the countertop sits on top of my Bosch dishwasher. We were worried that there will also be possible damage to my backsplash if they have to replace the countertop. We cannot trust these people and their employee for what they did to my plumbing area.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that the owner of the business Eric did not have any knowledge that we had proofs/ pictures of the pipe that their employee had busted. Not only they broke the pipe but they also stole my Windex cleaner and a pair of blue gloves. Please see attached photos of the plumbing area before and after the pipe was busted. As a matter of fact, my contractor also mentioned to me that these photos were also sent to their affiliated company [redacted]The owner offered to replace my quartz countertop but did not assure us if any damage that can possibly occur they will be responsible to cover. In other words, they will not repair or pay us for any other damages. In order for the countertop to be replaced, they have to move my Bosch oven range and the countertop sits on top of my Bosch dishwasher. We were worried that there will also be possible damage to my backsplash if they have to replace the countertop. We cannot trust these people and their employee for what they did to my plumbing area.
Regards,
[redacted]