Faktos

Dear Ms [redacted] ,Thank you for your recent concern sent through the Revdex.com and we truly apologize for the inconvenience that you were put throughWe strive for an excellent patience experience and we appreciate hearing of your experience so that we can continue to improve.We researched your situation with our extended business office, ***They do assist us with any follor collection of any patient's copaysTo address your desired outcome for an explanation, we did go live with a new registration/billing system on 6/3/and to alleviate any incorrect balances from being sent to patients we opted to hold all statements until we could verify balances due with insurance explanation of benefits In your case, we did confirm a balance of $was due on your account and did confirm you now have a balance of $due[redacted] verified that they did not receive any of your documentation nor was any forwarded to our officeHowever at the point of your call, the Representative should've escalated your concern to a Manager so that he/she could've helped you at that momentThey are producing additional education to that Representative as well as their whole team to avoid this from happening in the future [redacted] does send out statements on our behalf every days and initiate courtesy calls either by a person or an auto-dialer [redacted] is continuing to improve on their processes and work with their partners(us/CMC) for a better experience.If I can be of any assistance in the future or if you require any further explanation or documentation on your account, please do not hesitate to give me a call at [redacted] Again, thank you for taking the time to share your concern! We are here to serve you and our Community and provide a positive patient experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you so much for your help
Sincerely,
*** ***

Dear Ms. [redacted],Thank you for your recent concern sent through the Revdex.com and we truly apologize for the inconvenience that you were put through. We strive for an excellent patience experience and we appreciate hearing of your experience so that we can continue to improve.We...

researched your situation with our extended business office, [redacted]. They do assist
us with any follow-up or collection of any patient's copays. To address your desired outcome for an
explanation, we did go live with a new registration/billing
system on 6/3/2015 and to alleviate any incorrect balances from being sent to patients we opted to hold all statements until we could verify balances due with insurance explanation of benefits.  In your case, we did confirm a balance of $150 was due on your account and did confirm you now have a balance of $0 due.[redacted] verified that they did not receive any of your documentation nor was any forwarded to our office. However at the point of your call, the Representative should've escalated your concern to a Manager so that he/she could've helped you at that moment. They are producing additional education to that Representative as well as their whole team to avoid this from happening
in the future. [redacted] does send out statements on our behalf every 30 days and initiate courtesy calls either by a person or an auto-dialer. [redacted] is continuing to improve on their processes and work with their partners(us/CMC) for a better
experience.If I can be of any assistance in the future or if you require any further explanation or documentation on your account, please do not hesitate to give me a call at [redacted]. Again, thank you for taking the time to share your concern! We are here to serve you and our Community and provide a positive patient experience.