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Falcon Collision Repair

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Falcon Collision Repair Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com In Nov 2014 customer and Falcon Collision Repair agreed to a $4,500 price for body work to 6 panels and a complete... paint job to a 1970 Chevelle. Customer provided $3,000 down payment towards repairs. At the same time customer also inquired about sandblasting his car which we advised him that we could provide him a price once we could obtain a cost for this as this was not a service we provide. This service was not included in the original $4,500 estimate. A couple weeks passed [redacted] we called customer letting him know the cost to sandblast his car would be an additional $654. He gave us the ok to proceed with this service. Once the sandblasting was complete an extensive amount of rust was discovered on both quarter panels. We advised customer that the easiest/quickest way to rectify the rust would be to replace both quarter panels due to the extent of the rust. Customer advised he didn't have additional money for more parts. We advised him that we could repair it but the labor to weld would be another $1,500 approximately (and this is a VERY LOW price as we were trying to help the customer out) and he would need to bring the pieces of sheet metal for us to weld to the quarters. He still tried to haggle w/ us and asked if he could perform the welding repairs (customer has experience doing this type of work) himself to save himself the add'l cost. We reluctantly agreed. Customer showed up for 1 day and did minimal work and brought another piece (deck filler) for us to weld to the vehicle (an additional cost that I think customer believes we will absorb or not charge him for). After that customer didn't show up again as he injured himself at his workplace and we were again left with the car and no additional money or approval from the customer to proceed with the rust repairs. Customer shows up at our shop 2 months after his recovery from his injury trying to put pressure on us to get his car completed. We attempted to explain to him about the additional cost and he didn't want to talk about it as he kept saying he has a child on the way and he didn't have anymore money to spend on the repairs. We went ahead and began repairing the quarters the best we could with the material customer provided. Once the rust repairs are complete we plan on returning the vehicle to the customer as he is unwilling to pay for any additional work (paint job). Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) No my case has not been resolved with Falcon Collision and I do not accept their response. Today September 8th 2015 I received a response from the Bureau of Automotive Repair. The agent at the bureau told me Falcon Collision has agreed to finish the repairs on the body and paint my Chevelle at no further cost to me. This time the car is scheduled to be complete on September 17th 2015. I need more time to respond, the deadline of September 9th for my response is not enough. If the car is completed as they say painted red with the black stripes the case will be resolved. If it is not I have plenty more to add. I believe Falcon Collision will be a stand up company but to me that is yet to be determined. As I stated earlier my case has not yet been resolved. I will respond further accordingly.

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