Falcon Glen Apartments

Where do I begin? First off when we first looked at there models they showed us a really nice apartment and when we decided to rent from them they put my pregnant girlfriend and I in a dirty apartmentThe carpets were not cleaned there was paint all over the cabinets and mirrorsThere was mold growing at the top of the hot water, and when we request to have it taken care of the just sprayed it with a little bit of diluted bleach and painted over itNeedless to say it didn't fix anythingMy girlfriend had to move out because it was not safe for her to live there being months pregnantAfter a few phone calls I was able to finally transfer out of there at the low low price of $which also restarted our leaseThe apartment they switched us to was a little nicer but it took them a week to install the new stackable W/D and they didn't even hook it up rightFirst load of laundry we washed the entire washer drained into our kitchen, bedroom, and living roomI called the emergency maintenance line and it still took them almost two hours to respondBy the at time I had already cleaned IP the kitchen and properly hooked up the washerThe maintenance crew is very undertrained and have no clue what the are doing most of the timeA couple months ago my A/C started to leak in to the laundry room and flooded it twiceBoth times the maintence guys came out and just vacuumed up the water and didn't fix anythingI still have an open work order for them to come and fix it, but two months later still nothingThe manager [redacted] is a piece of workDon't bother trying to get any help from her or getting anything out of her, she is uselessShe won't return you calls or even take them when she is in the officeI just recently asked for her bosses number and after several weeks of unreturned phone calls and argents on the phone she finally gave us the number to a lady by the name of "***" who was supposedly her bossWhen I call the number given to me it said I had reached a non-working numberIt has been a content battle with management to try to resolve any of our problemsThey will raise your utility bill every month because they have to pay for watering the grass, which the sprinklers run even when it rainsSo all in all just an all around horrible experience and very poor managementI would never recommend moving in here to my worst enemy

This is by far the worst apartment complex in ArizonaTo start my boyfriend and I moved into a two bedroom in August of I was pregnant at the time and a day after move in we found mold in the bathroom and all along the water heaterWhen we brought this to their attention they came in a painted over itTHIS DOES NOT SOLVE ANYTHING! This is not they type of environment to be pregnant in let alone raise a child inWhen we asked to be moved to a different apartment they gave a bill to transfer! We had not even lived in the apartment for hours and we were already being billedUNACCEPTABLE!
Two months later we were moved into a different apartment and unfortunately paid the billThis apartment was not much betterThey claim they cleaned the carpet and paintedTheir idea of painting it just to cover what was already in the wallsWe had nails sticking out as well as staples all covered in paintWe had a non-functioning fridge which they replaced with a much older model but proceed to rip up the linoleum in the processThey said everything was hooked up and ready to go so when we threw in a load of laundry we did not expect for our entire floor to become floodedThey took four hours to come and fix thatWe also have a hole and crack in our kitchen window which they refuse to fix because they do not want to put a whole new window inOur AC has been dripping and all they do is come and vacuum up the waterTHREE separate work orders have been filled and nothing has been doneThe office staff are sneaky little snakes as wellKellie is the one who completed our move in process and let us know that there was no security depositAwesome right?! Well they add a little something into your rental agreement stating that you will pay over to move out!! ***?! I would have much rather paid a deposit to move out rather than have this not even explained to me!
***, the so called manager of the complex is no betterShe is the hardest person to reach and she never returns your calls no matter how many times you try and reach herShe will give you notices days late but they are time stamped for days that have long passedShe just tapes them to your door and calls it goodThey also said this was a low crime area and the police are here at least three times a week and their is often a search helicopter involvedWe have watched countless neighbors being arrestedAlso a pr0stitute lives in the apartment behind us and you can hear her screaming at her men of the night every single night! As well as her cigarette smoke that drifts through the ventsTHIS TYPE OF MANAGEMENT IS HORRENDOUS! and this property reflects thatSave yourself the time and money and do not even bother looking at these apartments

I met *** *** on 6-21-14(It could not have been the 23rd of June because I do not work on Sunday or Monday's and the 23rd was a Monday). When she sat down we discussed her husband being out of town and that she would like to send him an application by email before we tour so that he can
fill it out and fax it backWe did so and then we toured apartment #148, she liked the apartment and wanted to applyI gave her the application, explained each page and told her to please review and fill it out and if she had any questions to please ask and we can go over itShe filled the application out and then I told her that we would need a money order for the two applications totaling $81.40.We started the application process and she then brought up that she had, had an eviction that was from 2013, she asked if it would be approved or notI told her we would have to run it to know and I then explained how our process works for an approval: Once the application is ran and if it comes back denied, we would need to do a residency verification to see how the last place you rented from was, once we get that back, we send it off to our regional for review and she will either ask for a Co-signer or a 1st month deposit IF she approves itI did inform her that we can not guarantee an approvalI never tell anyone that because I have no idea what will come back on it.At the time Ms*** *** had applied, our special was $move in OAC(on approved credit)and the same day move in is only if we get an approved response from the company we use(on-site)back the same day. Which we did receive a response that same dayShe was declined due to a out of scoreHer husband had not sent his application in yet and she said she was going to see about a Co-signerI told her I would not be in the office Sunday or Monday and that one of the other girls in the office could run her Husbands application when he faxed it in.She called on Monday(6-23-14)and spoke with my Manager ***I do not know what was exactly said between them, I was told that she was demanding *** "to go to the bank and get her cash"I came in Tuesday(6-24-14)and called her to follow up with the other application(when I left for my two days off, last I knew she was going to make sure her Husband sent his application in and that we were going to move forward with the process)She said that they had changed there mind, due to locationThey had found something else in an area they liked betterI told her that I would need an address to send the one application fee back of $She told me it would be best to send it to her work address and to address it Attention to *** ***No problem however, it is a process tooWe have to send it off to our accounting office for a new check to be cut and then when it comes in we will send it out to you.We received the check and I called her to let her know it would be on its wayShe did express how upset she was for it taking more than days and that it was not acceptable, I apologized and told her I was sorry we were not able to work with her and to take care.*** ***/Leasing ConsultantFalcon Glen Apartments

Where do I begin? First off when we first looked at there models they showed us a really nice apartment and when we decided to rent from them they put my pregnant girlfriend and I in a dirty apartment. The carpets were not cleaned there was paint all over the cabinets and mirrors. There was mold growing at the top of the hot water, and when we request to have it taken care of the just sprayed it with a little bit of diluted bleach and painted over it. Needless to say it didn't fix anything. My girlfriend had to move out because it was not safe for her to live there being 5 months pregnant. After a few phone calls I was able to finally transfer out of there at the low low price of $200 which also restarted our lease. The apartment they switched us to was a little nicer but it took them a week to install the new stackable W/D and they didn't even hook it up right. First load of laundry we washed the entire washer drained into our kitchen, bedroom, and living room. I called the emergency maintenance line and it still took them almost two hours to respond. By the at time I had already cleaned IP the kitchen and properly hooked up the washer. The maintenance crew is very undertrained and have no clue what the are doing most of the time. A couple months ago my A/C started to leak in to the laundry room and flooded it twice. Both times the maintence guys came out and just vacuumed up the water and didn't fix anything. I still have an open work order for them to come and fix it, but two months later still nothing. The manager [redacted] is a piece of work. Don't bother trying to get any help from her or getting anything out of her, she is useless. She won't return you calls or even take them when she is in the office. I just recently asked for her bosses number and after several weeks of unreturned phone calls and argents on the phone she finally gave us the number to a lady by the name of "[redacted]" who was supposedly her boss. When I call the number given to me it said I had reached a non-working number. It has been a content battle with management to try to resolve any of our problems. They will raise your utility bill every month because they have to pay for watering the grass, which the sprinklers run even when it rains. So all in all just an all around horrible experience and very poor management. I would never recommend moving in here to my worst enemy.

This is by far the worst apartment complex in Arizona.
To start my boyfriend and I moved into a two bedroom in August of 2013. I was pregnant at the time and a day after move in we found mold in the bathroom and all along the water heater. When we brought this to their attention they came in a painted over it. THIS DOES NOT SOLVE ANYTHING! This is not they type of environment to be pregnant in let alone raise a child in. When we asked to be moved to a different apartment they gave a bill to transfer! We had not even lived in the apartment for 24 hours and we were already being billed. UNACCEPTABLE!
Two months later we were moved into a different apartment and unfortunately paid the bill. This apartment was not much better. They claim they cleaned the carpet and painted. Their idea of painting it just to cover what was already in the walls. We had nails sticking out as well as staples all covered in paint. We had a non-functioning fridge which they replaced with a much older model but proceed to rip up the linoleum in the process. They said everything was hooked up and ready to go so when we threw in a load of laundry we did not expect for our entire floor to become flooded. They took four hours to come and fix that. We also have a hole and crack in our kitchen window which they refuse to fix because they do not want to put a whole new window in. Our AC has been dripping and all they do is come and vacuum up the water. THREE separate work orders have been filled and nothing has been done.
The office staff are sneaky little snakes as well. Kellie is the one who completed our move in process and let us know that there was no security deposit. Awesome right?! Well they add a little something into your rental agreement stating that you will pay over 500 to move out!! [redacted]?! I would have much rather paid a deposit to move out rather than have this not even explained to me!
[redacted], the so called manager of the complex is no better. She is the hardest person to reach and she never returns your calls no matter how many times you try and reach her. She will give you notices days late but they are time stamped for days that have long passed. She just tapes them to your door and calls it good.
They also said this was a low crime area and the police are here at least three times a week and their is often a search helicopter involved. We have watched countless neighbors being arrested. Also a pr0stitute lives in the apartment behind us and you can hear her screaming at her men of the night every single night! As well as her cigarette smoke that drifts through the vents.
THIS TYPE OF MANAGEMENT IS HORRENDOUS! and this property reflects that.
Save yourself the time and money and do not even bother looking at these apartments.

Where do I begin? First off when we first looked at there models they showed us a really nice apartment and when we decided to rent from them they put my pregnant girlfriend and I in a dirty apartment. The carpets were not cleaned there was paint all over the cabinets and mirrors. There was mold growing at the top of the hot water, and when we request to have it taken care of the just sprayed it with a little bit of diluted bleach and painted over it. Needless to say it didn't fix anything. My girlfriend had to move out because it was not safe for her to live there being 5 months pregnant. After a few phone calls I was able to finally transfer out of there at the low low price of $200 which also restarted our lease. The apartment they switched us to was a little nicer but it took them a week to install the new stackable W/D and they didn't even hook it up right. First load of laundry we washed the entire washer drained into our kitchen, bedroom, and living room. I called the emergency maintenance line and it still took them almost two hours to respond. By the at time I had already cleaned IP the kitchen and properly hooked up the washer. The maintenance crew is very undertrained and have no clue what the are doing most of the time. A couple months ago my A/C started to leak in to the laundry room and flooded it twice. Both times the maintence guys came out and just vacuumed up the water and didn't fix anything. I still have an open work order for them to come and fix it, but two months later still nothing. The manager [redacted] is a piece of work. Don't bother trying to get any help from her or getting anything out of her, she is useless. She won't return you calls or even take them when she is in the office. I just recently asked for her bosses number and after several weeks of unreturned phone calls and argents on the phone she finally gave us the number to a lady by the name of "[redacted]" who was supposedly her boss. When I call the number given to me it said I had reached a non-working number. It has been a content battle with management to try to resolve any of our problems. They will raise your utility bill every month because they have to pay for watering the grass, which the sprinklers run even when it rains. So all in all just an all around horrible experience and very poor management. I would never recommend moving in here to my worst enemy.

I met [redacted] on 6-21-14(It could not have been the 23rd of June because I do not work on Sunday or Monday's and the 23rd was a Monday). When she sat down we discussed her husband being out of town and that she would like to send him an application by email before we tour so that he can...

fill it out and fax it back. We did so and then we toured apartment #148, she liked the apartment and wanted to apply. I gave her the application, explained each page and told her to please review and fill it out and if she had any questions to please ask and we can go over it. She filled the application out and then I told her that we would need a money order for the two applications totaling $81.40.We started the application process and she then brought up that she had, had an eviction that was from 2013, she asked if it would be approved or not. I told her we would have to run it to know and I then explained how our process works for an approval: Once the application is ran and if it comes back denied, we would need to do a residency verification to see how the last place you rented from was, once we get that back, we send it off to our regional for review and she will either ask for a Co-signer or a 1st month deposit IF she approves it. I did inform her that we can not guarantee an approval. I never tell anyone that because I have no idea what will come back on it.At the time Ms. [redacted] had applied, our special was $199 move in OAC(on approved credit)and the same day move in is only if we get an approved response from the company we use(on-site)back the same day. Which we did receive a response that same day. She was declined due to a 1 out of 10 score. Her husband had not sent his application in yet and she said she was going to see about a Co-signer. I told her I would not be in the office Sunday or Monday and that one of the other girls in the office could run her Husbands application when he faxed it in.She called on Monday(6-23-14)and spoke with my Manager [redacted]. I do not know what was exactly said between them, I was told that she was demanding [redacted] "to go to the bank and get her cash". I came in Tuesday(6-24-14)and called her to follow up with the other application(when I left for my two days off, last I knew she was going to make sure her Husband sent his application in and that we were going to move forward with the process). She said that they had changed there mind, due to location. They had found something else in an area they liked better. I told her that I would need an address to send the one application fee back of $40.70. She told me it would be best to send it to her work address and to address it Attention to [redacted]. No problem however, it is a process too. We have to send it off to our accounting office for a new check to be cut and then when it comes in we will send it out to you.We received the check and I called her to let her know it would be on its way. She did express how upset she was for it taking more than 3 days and that it was not acceptable, I apologized and told her I was sorry we were not able to work with her and to take care.[redacted]/Leasing ConsultantFalcon Glen Apartments