Customer filed a complaint on 4/8/stating that he had a problem with the product.We also received his report on 4/8/2015.We reviewed his issue and offered him a replacement product under warranty which he agreed to accept.The replacement was shipped to him on 4/21/and received by customer on 4/27/2015UPS tracking number is [redacted] We now consider this case resolved.Please update your records to reflect this and let me know if you have any questions
Customer ordered a special battery which was built specially for his order. Notice was on the website with lead time projected. Customer received battery and decided that it was too hard to install himself and decided to find another vendor who would install it. Then he decided to complain and...
return our battery. We received it back and did not notice any problem with the battery or any reason it could not be used. Even so, we agreed to reduce the restocking fee as a courtesy to a unhappy customer. We then needed to have a technician disassemble this custom pack to be rebuilt into another type of product. Because of the fact that there was really nothing wrong with the battery and the extra work needed due to customer changing his mind about the purchase, we find the restocking fee to be fair and justified. We also charged him a reduced restocking fee of 10% in place of 25%.
I am rejecting this response because:The shipped replacement has failed again... I paid for shipping the core return twice now and the return of this core will total $330 in shipping on my part.
Customer has informed us that the product has failed and is under warranty. We have reviewed the claim and have shipped a replacement product on April 21, 2015.
I am rejecting this response because:
That not true Falcon.. Is not a good to there customer , I spent 1700.00 in six months my battery died. I waited 3!weeks before they to fix it and they wanted to get paid before the job is done?? That they Motive sell half dead battery that died so they can replace it again with installation charges for themselves.I dont trust them, and that why I was not happy with there service .I dont want what happen to me happens again to FUTURE CUSTOMERS.
Regards,
Customer filed a complaint on 4/8/2015 stating that he had a problem with the product.We also received his report on 4/8/2015.We reviewed his issue and offered him a replacement product under warranty which he agreed to accept.The replacement was shipped to him on 4/21/2015 and received by customer on 4/27/2015UPS tracking number is [redacted]We now consider this case resolved.Please update your records to reflect this and let me know if you have any questions.
Customer filed a complaint on 4/8/stating that he had a problem with the product.We also received his report on 4/8/2015.We reviewed his issue and offered him a replacement product under warranty which he agreed to accept.The replacement was shipped to him on 4/21/and received by customer on 4/27/2015UPS tracking number is [redacted] We now consider this case resolved.Please update your records to reflect this and let me know if you have any questions
Customer ordered a special battery which was built specially for his order. Notice was on the website with lead time projected. Customer received battery and decided that it was too hard to install himself and decided to find another vendor who would install it. Then he decided to complain and...
return our battery. We received it back and did not notice any problem with the battery or any reason it could not be used. Even so, we agreed to reduce the restocking fee as a courtesy to a unhappy customer. We then needed to have a technician disassemble this custom pack to be rebuilt into another type of product. Because of the fact that there was really nothing wrong with the battery and the extra work needed due to customer changing his mind about the purchase, we find the restocking fee to be fair and justified. We also charged him a reduced restocking fee of 10% in place of 25%.
I am rejecting this response because:The shipped replacement has failed again... I paid for shipping the core return twice now and the return of this core will total $330 in shipping on my part.
Customer has informed us that the product has failed and is under warranty. We have reviewed the claim and have shipped a replacement product on April 21, 2015.
I am rejecting this response because:
That not true Falcon.. Is not a good to there customer , I spent 1700.00 in six months my battery died. I waited 3!weeks before they to fix it and they wanted to get paid before the job is done?? That they Motive sell half dead battery that died so they can replace it again with installation charges for themselves.I dont trust them, and that why I was not happy with there service .I dont want what happen to me happens again to FUTURE CUSTOMERS.
Regards,
Customer filed a complaint on 4/8/2015 stating that he had a problem with the product.We also received his report on 4/8/2015.We reviewed his issue and offered him a replacement product under warranty which he agreed to accept.The replacement was shipped to him on 4/21/2015 and received by customer on 4/27/2015UPS tracking number is [redacted]We now consider this case resolved.Please update your records to reflect this and let me know if you have any questions.