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Falconer Pennzoil Inc

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Falconer Pennzoil Inc Reviews (3)

You probably never heard about us beforeI'm Phil we are a generation business started in Not to often do we have to try to put fires outWe put a starter in his van 1/11/He cam in 12/1/and told me the starter is bad he wanted a new oneWe have to verfy the complaint before we
just start changing partsThis starter has a one year free replacemnet and days laborThe paper work attatched to this letter explans this in detailI told him he would have to pay for the labor, but the part is freeHe didn't understand this and it snow balled to this to you and meThe notes at the bottom of my work order is a summarized generic disclaimerWarranty always follows the manufacturers rules to warrantyAll manufacturers very and some don't even pay all of the claimThe labor I stand behind and or poor workmanship witch clearly not the case hereHe has until 1/11/on the part onlyHe can also take the starter out him self and hand it to me, I will still give him another starter till 1/11/Phil R

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Documentation from Phil's Auto clearly states a one year warranty on parts and laborPhil will not honor this warranty stating that there is only a month warranty on labor

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Address: 2 W Main St, Falconer, New York, United States, 14733

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