Sign in

Falconi Brothers, Inc.

Sharing is caring! Have something to share about Falconi Brothers, Inc.? Use RevDex to write a review
Reviews Falconi Brothers, Inc.

Falconi Brothers, Inc. Reviews (1)

Falconi owes me 219.20 for $ I paid for locking price for year. They refused service and oil delivery because of oil line.I paid 219.20 on August 15th per their offer to lock in oil price.On September 4th I recieved a letter stating that they would not deliver oil or service furnace because of an "out of code" oil line. I had a service contract that I paid $23.00 per month.I called on 10/30 and they refused to deliver oil.On 10/31 [redacted] Oil, a competitor ,came to inspect my oil line and said that it was compliant.On 11/4 I informed falconi that I was changing Oil companies and I requested my 219.20 to be returned.I have since requested my money a couple of times and received no response or money.to recapI feel that I am due 219.20 because they refused to deliver in a letter dated 9/4 and on a phone call on 10/30. I received no oil or service.Desired Settlement219.20 for money that I paid for locking in a cap price for oil. Three weeks after paying I received a letter saying that they wouldnt deliver oil or service my furnace because of an out of code oil line which I have since had inspected to learn that it is in compliance with the code.Business Response The customers perception of the situation is incorrect. The customers fuel line is not compliant. The other oil dealer is mistaken, the line is a copper line encased in electrical metal conduit shielding. The other oil dealer made a mistake and will be contacting him to explain. We never flatly refused to deliver oil or perform service, we indicated that the line was not complainant numerous times which we will provide you with a document that the customer signed acknowledging. The customer refused to let us send our service manager over to look at and advise how to correct the situation. He contacted another oil dealer with the intention of not honoring a capped priced contract which he signed and we will provide a copy of. We did respond to him by certified letter explaining this to him, which we mailed out on Nov. 21st and he signed for on Nov. 24th. We will also provide you a copy of that. The oil contract clearly states he must buy his way out of the contract and is due no refund. Any and all addition documents are readily available. We believe the customer is using this as a way to get out of an oil contract because the price of oil has dropped servery since he signed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In addition to the initial complaint detailing my payment of 219.20 followed by a letter dated 9/4/14 saying " we can no longer deliver or service an account that meets the law passed in 2011" I have received a letter dated 11/20 threatening me should I continue to pursue this issue. I simply changed dealers after receiving the refusal letter which was 3 weeks after I locked in for year by sending them 219.20. If they were such a god company perhaps they should have sent the non compliant letter prior to sending a letter requiring the 219.20 to lock in. My plan is to retain an attorney and perhaps file a complaint with the Aattorney General's office.

Check fields!

Write a review of Falconi Brothers, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Falconi Brothers, Inc. Rating

Overall satisfaction rating

Description: Oils-Fuel, Heating Equipment, Gas-Propane, Air conditioning & Heating Contractors - Residential, Service Stations-Gasoline & Oil, Heating Contractors, Air Conditioning Contractors & Systems

Address: 29 Boston Road, Southborough, Massachusetts, United States, 01772-1617

Phone:

Show more...

Web:

This website was reported to be associated with Falconi Brothers, Inc..



Add contact information for Falconi Brothers, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated