The situation has already been resolved with the resident and she was approved to move out as of June 30, with no rent obligations for the month of July Attached is the letter issued to Ms [redacted] explaining the decision, as well as the original Renewal Offer Letter that was sent to Ms [redacted] stating the deadline for Notice to Vacate to be submitted to our office Ms [redacted] has posted a complaint on ApartmentRatings.com (link to complaint posted below) in regards to this situation encouraging residents to obtain a case worker if they've experience a similar situation Our decision to accept Ms [redacted] ' notice was not the result of her having a case worker, and misleading residents with this information, as well as slandering our staff and management company, is defamation of character and the information is being sent to our attorney's office Ms [redacted] received her approval to move out however is continuing to attack our company I've attached all supporting documents explaining our decision, please let me know if you have any other questions [redacted]
Dear ***
***, I have read andreviewed the information you have given me regarding the tow of your vehicleIsee that you have been a resident for over more than three years from what youhave written, we appreciate your residency and I apologize if you have feltthat you have been victimized in any way or form by the enforcement of ourparking rules and regulationsAs you may know the towing enforcement did beginover a year ago and was implemented to open parking for our residents and toregulate the parking due to the many complaints that we received about doubleparking, illegal handicap parking, illegal parking of a reserved spot and notenough parking etcFrom the complaint you stated that you have never seen thisin your Lease Contract and that you have not received any notices, however youdo acknowledge that you did have a permit for a previous vehicle that you ownedin which leads me to believe that you have been aware of the towing enforcementand that you are required to have a permitWe do have residents renew not onlytheir lease contract, but ensure that they sign any new addendums to newpolicies set in place and did send notification to the door of each resident aswell when we received new permits for the communityIt is the responsibilityof the resident to ensure that they communicate with the community of anychanges of personal information such as phone numbers, email and vehicles. I understand that you might believe that weare receiving some sort of commission from this towing enforcement, however,that is not the caseBexar towing is an independent contractor that isutilized in assistance to regulate and enforce our parking policiesWe canonly hope that with this enforcement our residents can appreciate that this isto help open parking for our residents considering it can be limitedFrom yourletter you are requesting a refund of the towing fees paidI know that we havemet before for this same situation as I explained to you then, because you wereaware of that as a resident you are required to have a permit and in this caseyou failed to renew the information and obtain a new permit for the new vehicleI can review the information and your file a second time and see what we may beable to doIf you can please stop by the office to drop off a copy of thereceipt and I will reconsider your request, but cannot make any guarantees tohonor the request at this momentSincerely,*** ***
*** ***
The situation has already been resolved with the resident and she was approved to move out as of June 30, 2016 with no rent obligations for the month of July. Attached is the letter issued to Ms. [redacted] explaining the decision, as well as the original Renewal Offer Letter that was sent to...
Ms. [redacted] stating the deadline for Notice to Vacate to be submitted to our office. Ms. [redacted] has posted a complaint on ApartmentRatings.com (link to complaint posted below) in regards to this situation encouraging residents to obtain a case worker if they've experience a similar situation. Our decision to accept Ms. [redacted]' notice was not the result of her having a case worker, and misleading residents with this information, as well as slandering our staff and management company, is defamation of character and the information is being sent to our attorney's office. Ms. [redacted] received her approval to move out however is continuing to attack our company.
I've attached all supporting documents explaining our decision, please let me know if you have any other questions.
The situation has already been resolved with the resident and she was approved to move out as of June 30, 2016 with no rent obligations for the month of July. Attached is the letter issued to Ms. [redacted] explaining the decision, as well as the original Renewal Offer Letter that was sent to Ms....
[redacted] stating the deadline for Notice to Vacate to be submitted to our office. Ms. [redacted] has posted a complaint on ApartmentRatings.com (link to complaint posted below) in regards to this situation encouraging residents to obtain a case worker if they've experience a similar situation. Our decision to accept Ms. [redacted]' notice was not the result of her having a case worker, and misleading residents with this information, as well as slandering our staff and management company, is defamation of character and the information is being sent to our attorney's office. Ms. [redacted] received her approval to move out however is continuing to attack our company. I've attached all supporting documents explaining our decision, please let me know if you have any other questions. [redacted]
The situation has already been resolved with the resident and she was approved to move out as of June 30, with no rent obligations for the month of July Attached is the letter issued to Ms [redacted] explaining the decision, as well as the original Renewal Offer Letter that was sent to Ms [redacted] stating the deadline for Notice to Vacate to be submitted to our office Ms [redacted] has posted a complaint on ApartmentRatings.com (link to complaint posted below) in regards to this situation encouraging residents to obtain a case worker if they've experience a similar situation Our decision to accept Ms [redacted] ' notice was not the result of her having a case worker, and misleading residents with this information, as well as slandering our staff and management company, is defamation of character and the information is being sent to our attorney's office Ms [redacted] received her approval to move out however is continuing to attack our company I've attached all supporting documents explaining our decision, please let me know if you have any other questions [redacted]
Dear ***
***, I have read andreviewed the information you have given me regarding the tow of your vehicleIsee that you have been a resident for over more than three years from what youhave written, we appreciate your residency and I apologize if you have feltthat you have been victimized in any way or form by the enforcement of ourparking rules and regulationsAs you may know the towing enforcement did beginover a year ago and was implemented to open parking for our residents and toregulate the parking due to the many complaints that we received about doubleparking, illegal handicap parking, illegal parking of a reserved spot and notenough parking etcFrom the complaint you stated that you have never seen thisin your Lease Contract and that you have not received any notices, however youdo acknowledge that you did have a permit for a previous vehicle that you ownedin which leads me to believe that you have been aware of the towing enforcementand that you are required to have a permitWe do have residents renew not onlytheir lease contract, but ensure that they sign any new addendums to newpolicies set in place and did send notification to the door of each resident aswell when we received new permits for the communityIt is the responsibilityof the resident to ensure that they communicate with the community of anychanges of personal information such as phone numbers, email and vehicles. I understand that you might believe that weare receiving some sort of commission from this towing enforcement, however,that is not the caseBexar towing is an independent contractor that isutilized in assistance to regulate and enforce our parking policiesWe canonly hope that with this enforcement our residents can appreciate that this isto help open parking for our residents considering it can be limitedFrom yourletter you are requesting a refund of the towing fees paidI know that we havemet before for this same situation as I explained to you then, because you wereaware of that as a resident you are required to have a permit and in this caseyou failed to renew the information and obtain a new permit for the new vehicleI can review the information and your file a second time and see what we may beable to doIf you can please stop by the office to drop off a copy of thereceipt and I will reconsider your request, but cannot make any guarantees tohonor the request at this momentSincerely,*** ***
*** ***
The situation has already been resolved with the resident and she was approved to move out as of June 30, 2016 with no rent obligations for the month of July. Attached is the letter issued to Ms. [redacted] explaining the decision, as well as the original Renewal Offer Letter that was sent to...
Ms. [redacted] stating the deadline for Notice to Vacate to be submitted to our office. Ms. [redacted] has posted a complaint on ApartmentRatings.com (link to complaint posted below) in regards to this situation encouraging residents to obtain a case worker if they've experience a similar situation. Our decision to accept Ms. [redacted]' notice was not the result of her having a case worker, and misleading residents with this information, as well as slandering our staff and management company, is defamation of character and the information is being sent to our attorney's office. Ms. [redacted] received her approval to move out however is continuing to attack our company.
I've attached all supporting documents explaining our decision, please let me know if you have any other questions.
[redacted]
The situation has already been resolved with the resident and she was approved to move out as of June 30, 2016 with no rent obligations for the month of July. Attached is the letter issued to Ms. [redacted] explaining the decision, as well as the original Renewal Offer Letter that was sent to Ms....
[redacted] stating the deadline for Notice to Vacate to be submitted to our office. Ms. [redacted] has posted a complaint on ApartmentRatings.com (link to complaint posted below) in regards to this situation encouraging residents to obtain a case worker if they've experience a similar situation. Our decision to accept Ms. [redacted]' notice was not the result of her having a case worker, and misleading residents with this information, as well as slandering our staff and management company, is defamation of character and the information is being sent to our attorney's office. Ms. [redacted] received her approval to move out however is continuing to attack our company. I've attached all supporting documents explaining our decision, please let me know if you have any other questions. [redacted]