Initial Business Response /* (1000, 5, 2016/12/19) */
We are sorry the truck didn't meet your expectationsWe disclosed everything we knew about the truck, and we had pictures of all sides of the vehicle online- which you viewedIf there was any rust on the truck, it had to be a small amount,
because it cannot be seen in the picturesYou were offered the truck at a discounted price, and we stayed in contact with you and held the truck until you were able to make it down to see itIt came to our attention prior to you arriving that the brake lights did not work, and we replaced the fuse and everything was working shortly afterThe next customer that looked at the truck purchased it and was thrilled to get it at that price & the truck passed a MO safety inspectionI'm sorry you felt deceived, but we pride ourselves in providing any and all information on our vehicles to our customers, as we have done for the past years without problems
Initial Consumer Rebuttal /* (3000, 8, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ask if it had rust before I came to your lot.you said ..no.! I ask because pictures dont always show everythingYou did deceive me
Final Business Response /* (4000, 10, 2016/12/21) */
Fall Creek Motors stands by it's initial response as statedSorry again for any inconvenience
Final Consumer Response /* (4200, 12, 2016/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would of not dove hundreds of miles to buy this vehicle if you would of just been truthful about the rusted out body on that truck .I ask you if it had any rust u said no! at the least you could do is to reimburse our travel expenses im asking for
Initial Business Response /* (1000, 5, 2016/12/19) */
We are sorry the truck didn't meet your expectationsWe disclosed everything we knew about the truck, and we had pictures of all sides of the vehicle online- which you viewedIf there was any rust on the truck, it had to be a small amount,
because it cannot be seen in the picturesYou were offered the truck at a discounted price, and we stayed in contact with you and held the truck until you were able to make it down to see itIt came to our attention prior to you arriving that the brake lights did not work, and we replaced the fuse and everything was working shortly afterThe next customer that looked at the truck purchased it and was thrilled to get it at that price & the truck passed a MO safety inspectionI'm sorry you felt deceived, but we pride ourselves in providing any and all information on our vehicles to our customers, as we have done for the past years without problems
Initial Consumer Rebuttal /* (3000, 8, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ask if it had rust before I came to your lot.you said ..no.! I ask because pictures dont always show everythingYou did deceive me
Final Business Response /* (4000, 10, 2016/12/21) */
Fall Creek Motors stands by it's initial response as statedSorry again for any inconvenience
Final Consumer Response /* (4200, 12, 2016/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would of not dove hundreds of miles to buy this vehicle if you would of just been truthful about the rusted out body on that truck .I ask you if it had any rust u said no! at the least you could do is to reimburse our travel expenses im asking for