Not paying for 25% of the cost of the chair for known defects with these chairReading reviews online for actual people who've purchased these chairs, they are terribleMany customers like myself will never buy from them again because of the poor qualityMost customers state these chairs break down within a few months of use, and I've experienced just that first handThis company knows outright these chairs / parts are defective and good business ethics states you should stand by your product when something goes wrongInstead they're trying to charge me for shipping and for parts which they guessed could be wrongAlready went down the road, and not going backI've recently purchased a chair from a reputable company and since have had no issuesI suggest to the Revdex.com to make these complaints public so future buyers can be aware that these chairs are garbage and essentially defective within a couple of months of owningI assume, based on this company's business model, operating standards, and ethics, they will be out of business soon anyhow -- but customers should hear first hand about these issues before that happensThank you for your time Revdex.com
Per Instructions for Chair: Wild Sales LLC warrants its products to be free from defects in material and workmanship as described belowWild Sales LLC will, at its option, repair or replace without charge (excluding freight charges), defective products or parts during the following warranty periodsPlease note, the entire instruction booklet is attached for your reviewOur shipping quote for the new chair remains at $for this week; we have only requested payment for freight chargesMr [redacted] has given his response below and it has not changedBest Regards-Jodi ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm not shelling out any more money for this chairThey said I didn't have to pay for shipping, that I could go back to staples and have it exchanged or refundedJade state in her e-mail "Staple’s would then work with us on the return and they would work with you regarding your chair purchase." Curious to find out of this was true I called Staples and they said that would not be possible and they do not even do business with the company Wild Sports anymoreSo her only option is to charge me dollars or 25% of the cost of the chair, that is most likely due to a defect on their partThis business is not people friendly, professional or are willing to show their customers any real or *honest* resolution to their problems
*** ***
9.5pt;'>This letter is in
response to case ID #***After reviewing your letter and corresponding
with the customer, we will be sending them a new chair
Their request is
currently being processed and will ship later todayWe have communicated this
timeframe to the customer
We pride ourselves in
taking care of our customers after the saleUnfortunately, there are
situations where direct communication and resolution takes longer than
expectedWe appreciate you bringing this issue to our attention
Regards,
*** *** CFO
First, thank you for trying to work with Wild Sports Customer Service on replacement parts. It is hard for us know exactly what you’re hearing or seeing but we do appreciate your efforts to share information as we tried to drill down to find the problem and solve it for you....
I apologize that you became frustrated with the process and felt you needed to consult with the Revdex.com but we are happy to work with all of you to come to a resolution. Mr. [redacted], Wild Sports can offer you two options to resolve this matter since you no longer want replacement parts to fix your 901 chair. First option, you can go back to Staple’s where you made the purchase of the 901 chair and request your money back or to exchange it for another model with your receipt. Staple’s would then work with us on the return and they would work with you regarding your chair purchase. Or second option, Wild Sports would send you a similar model to your 901 chair. Wild Sports no longer has your exact chair, we have made upgrades to the 901 chair. The new chair does retail higher at $399.99 – it looks similar except the base is slightly different and no chrome covers on the arms of the chair. I’ve attached a photo for your review and Wild Sports would send the same team you purchased for the headrest – see attached receipt. Wild Sports can send you this new chair at no charge, but you would need to pay for the freight costs to get the chair to you. I can give you a quote today for shipping costs if you select this option. The new chair would ship once we receive payment for the shipping. Wild Sports can take your credit card payment over the phone, so we can get the new chair sent out this week. Mr. [redacted], please respond with the option you prefer to all parties on this email at your earliest convenience. Please, let me know if I can be of further assistance to you. Jodi [redacted] Wild Sports Customer Care (317)804-9160 ext. [redacted] The information contained in this communication is confidential, may constitute proprietary information, is intended only for the use of the addressee, and is the property of Wild Sports, LLC. Unauthorized use disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email and destroy this communication and all copies thereof, including all attachments.
Not paying for 25% of the cost of the chair for known defects with these chair. Reading reviews online for actual people who've purchased these chairs, they are terrible. Many customers like myself will never buy from them again because of the poor quality. Most customers state these chairs break down within a few months of use, and I've experienced just that first hand. This company knows outright these chairs / parts are defective and good business ethics states you should stand by your product when something goes wrong. Instead they're trying to charge me for shipping and for parts which they guessed could be wrong. Already went down the road, and not going back. I've recently purchased a chair from a reputable company and since have had no issues. I suggest to the Revdex.com to make these complaints public so future buyers can be aware that these chairs are garbage and essentially defective within a couple of months of owning. I assume, based on this company's business model, operating standards, and ethics, they will be out of business soon anyhow -- but customers should hear first hand about these issues before that happens. Thank you for your time Revdex.com.
Per Instructions for 901 Chair: Wild Sales LLC warrants its products to be free from defects in material and workmanship as described below. Wild Sales LLC will, at its option, repair or replace without charge (excluding freight charges), defective products or parts during the following warranty periods. Please note, the entire instruction booklet is attached for your review. Our shipping quote for the new chair remains at $47.91 for this week; we have only requested payment for freight charges. Mr. [redacted] has given his response below and it has not changed. Best Regards-Jodi [redacted]
Not paying for 25% of the cost of the chair for known defects with these chairReading reviews online for actual people who've purchased these chairs, they are terribleMany customers like myself will never buy from them again because of the poor qualityMost customers state these chairs break down within a few months of use, and I've experienced just that first handThis company knows outright these chairs / parts are defective and good business ethics states you should stand by your product when something goes wrongInstead they're trying to charge me for shipping and for parts which they guessed could be wrongAlready went down the road, and not going backI've recently purchased a chair from a reputable company and since have had no issuesI suggest to the Revdex.com to make these complaints public so future buyers can be aware that these chairs are garbage and essentially defective within a couple of months of owningI assume, based on this company's business model, operating standards, and ethics, they will be out of business soon anyhow -- but customers should hear first hand about these issues before that happensThank you for your time Revdex.com
Per Instructions for Chair: Wild Sales LLC warrants its products to be free from defects in material and workmanship as described belowWild Sales LLC will, at its option, repair or replace without charge (excluding freight charges), defective products or parts during the following warranty periodsPlease note, the entire instruction booklet is attached for your reviewOur shipping quote for the new chair remains at $for this week; we have only requested payment for freight chargesMr [redacted] has given his response below and it has not changedBest Regards-Jodi ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm not shelling out any more money for this chairThey said I didn't have to pay for shipping, that I could go back to staples and have it exchanged or refundedJade state in her e-mail "Staple’s would then work with us on the return and they would work with you regarding your chair purchase." Curious to find out of this was true I called Staples and they said that would not be possible and they do not even do business with the company Wild Sports anymoreSo her only option is to charge me dollars or 25% of the cost of the chair, that is most likely due to a defect on their partThis business is not people friendly, professional or are willing to show their customers any real or *honest* resolution to their problems
*** ***
9.5pt;'>This letter is in
response to case ID #***After reviewing your letter and corresponding
with the customer, we will be sending them a new chair
Their request is
currently being processed and will ship later todayWe have communicated this
timeframe to the customer
We pride ourselves in
taking care of our customers after the saleUnfortunately, there are
situations where direct communication and resolution takes longer than
expectedWe appreciate you bringing this issue to our attention
Regards,
*** *** CFO
First, thank you for trying to work with Wild Sports Customer Service on replacement parts. It is hard for us know exactly what you’re hearing or seeing but we do appreciate your efforts to share information as we tried to drill down to find the problem and solve it for you....
I apologize that you became frustrated with the process and felt you needed to consult with the Revdex.com but we are happy to work with all of you to come to a resolution. Mr. [redacted], Wild Sports can offer you two options to resolve this matter since you no longer want replacement parts to fix your 901 chair. First option, you can go back to Staple’s where you made the purchase of the 901 chair and request your money back or to exchange it for another model with your receipt. Staple’s would then work with us on the return and they would work with you regarding your chair purchase. Or second option, Wild Sports would send you a similar model to your 901 chair. Wild Sports no longer has your exact chair, we have made upgrades to the 901 chair. The new chair does retail higher at $399.99 – it looks similar except the base is slightly different and no chrome covers on the arms of the chair. I’ve attached a photo for your review and Wild Sports would send the same team you purchased for the headrest – see attached receipt. Wild Sports can send you this new chair at no charge, but you would need to pay for the freight costs to get the chair to you. I can give you a quote today for shipping costs if you select this option. The new chair would ship once we receive payment for the shipping. Wild Sports can take your credit card payment over the phone, so we can get the new chair sent out this week. Mr. [redacted], please respond with the option you prefer to all parties on this email at your earliest convenience. Please, let me know if I can be of further assistance to you. Jodi [redacted] Wild Sports Customer Care (317)804-9160 ext. [redacted] The information contained in this communication is confidential, may constitute proprietary information, is intended only for the use of the addressee, and is the property of Wild Sports, LLC. Unauthorized use disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email and destroy this communication and all copies thereof, including all attachments.
Not paying for 25% of the cost of the chair for known defects with these chair. Reading reviews online for actual people who've purchased these chairs, they are terrible. Many customers like myself will never buy from them again because of the poor quality. Most customers state these chairs break down within a few months of use, and I've experienced just that first hand. This company knows outright these chairs / parts are defective and good business ethics states you should stand by your product when something goes wrong. Instead they're trying to charge me for shipping and for parts which they guessed could be wrong. Already went down the road, and not going back. I've recently purchased a chair from a reputable company and since have had no issues. I suggest to the Revdex.com to make these complaints public so future buyers can be aware that these chairs are garbage and essentially defective within a couple of months of owning. I assume, based on this company's business model, operating standards, and ethics, they will be out of business soon anyhow -- but customers should hear first hand about these issues before that happens. Thank you for your time Revdex.com.
Per Instructions for 901 Chair: Wild Sales LLC warrants its products to be free from defects in material and workmanship as described below. Wild Sales LLC will, at its option, repair or replace without charge (excluding freight charges), defective products or parts during the following warranty periods. Please note, the entire instruction booklet is attached for your review. Our shipping quote for the new chair remains at $47.91 for this week; we have only requested payment for freight charges. Mr. [redacted] has given his response below and it has not changed. Best Regards-Jodi [redacted]