Fall River Rural Electric Cooperative

Mr [redacted] hit his electric meter pedestal with a backhoe causing an electrical hazard on Saturday November 19, At his request, Fall River dispatched personnel to disconnect the power and then returned after an electrician had made repairs to re-energize the serviceFall River is a non-profit member owned electric utilityMr [redacted] caused the hazard by damaging his electric meter, Fall River respondedIt is not right for the rest of the members in the Cooperative to bear the costs for a journeyman lineman's on-call time which Mr [redacted] createdThe cost billed to Mr [redacted] is fair and reasonable If there are additional concerns or you need additional information, please feel free to contact me at [redacted] or at [redacted] Bryan C [redacted] CEO/General Manager

The roof leak was reported to Golden Valley Property Management, the vendor was dispatched and found no roof leak while on the propertyThe endor then spoke to the unit owner's tenant while on siteThe roofer found no roof leak, however he did find a leak in the fascia board [redacted] Roofing was Informed by the tenant that he would do the repairThen second call came In and [redacted] Roofing went to the unit and sealed the fascia board ' ,Below is the communication from my assistant and [redacted] RoofingAssistant: [redacted] roofing was to be doing the repairs for the unitInitially received a call from the party In the unit upset that the repairs has not been made to the unit, When Ifollowed up with [redacted] Ispoke to [redacted] and he mentioned to me that it is not a roof leak, It has to do with repair needed to the stuccoIn the conversation [redacted] said that the person that Is in the unit and doing repairs told home that he would be doing the work so [redacted] did not do any repairsThat Is when I received the call and contacted ***, and said that they could do the work If you approvedAfter speaking to you about the situation you said to have [redacted] do the work, I then contacted [redacted] to do so

Dear [redacted] , Thank you for writingUpon review of our records, I was able to view documented proof that your Community Manager (Jim) responded to your husband’s emails in a timely mannerYour point of contact is the Community Manager, not the owner of the company, as the Manager is most familiar with your account As you are aware, your account was onboarded to GVPM with a delinquent balanceEverything tied out at that time from what we were given by the prior management company In analyzing your account and your payments via a third party processor, we understand that there has been a 2-day delay from the time the third party processor received your payment to the time it was applied to your account ledger If you plan to continue to pay by credit card, you will be happy to know that we are working in conjunction with the third party to shorten this timelineYour insinuation of our misappropriation of funds is just a timing issue – as the ledger we sent you indicates Lastly, fines are tied to violations of the CC&Rs and the community’s Rules & RegulationsPrior to sending out any violation notice, our Violations Coordinator tours the property, documents any violations with pictures and subsequently mails the violation notice to the unit ownerThe Board reviewed your appeal of the fine as they are the only ones who can waive it At their regularly scheduled meeting on August 15th, they denied your request for a waiver -Mickey L [redacted] & the GVPM Team

Dear Mickey, Firstly, I have attached screenshots that give way to my claims that your accounting is the issue of why I am sending a complaint via Revdex.comTo undermine my claim and state that a day lead time/lag time is the reason your third party accounting company cannot reconcile payments is ridiculousAs you can see from the screenshots, I made a payment of $5,on June 13, As of July 30, 2017, I received a demand letter stating that I still owed that $5,and accrued nearly $in fees because of your companies mistakeIt is absurd to pin blame on a third party for making such a costly mistakeIts safe to say that a day lead time is not the caseIt took over days for your company to reconcile a $5,paymentIn addition to the payment, you can see via the screenshot that your company attempted to double charge me for May.It states via the ledger that you sent: "Assessment MAY $1219.56""MAY - Assessment $1219.56" Both dated 5/1/If I was not diligent, I would have paid dues twice for May, coupled with no reconciliation on your partThis is the exact reason why I am submitting a complaint via Revdex.comI do not want others who may not be as diligent to be subject to this kind of negligenceRegarding the fines of the property, you state that you have a representative walk through and visually see the infractions that incur on properties and I should contact Jim Kost about thisAfter speaking with him and asking about the commercial vehicle that I was being fined $for, he did not know what commercial vehicle, if any, was because of my doingHe then, stated that this was an error, and removed the fineOnce again, if I was not diligent, I would have incurred another $fine because of your companies negligenceIn addition, I have not contacted you without contacting Jim, the community managerIf so, please send a screenshot of any communication between only you and IRegards, [redacted]

This is my response to the complaint filed by [redacted] ***: As to the allegation that there is an unreasonable length of time getting basic repairs completed, Golden Valley Property Management relies on contractors selected and hired by the client and is subject to their schedule or lack of follow through As to the allegation that the lighting on the property is not properly maintained, the association hired a handyman to do a full night inspection and replace bulbs He is now scheduled on a quarterly basis They now have had an electrician out several times to deal with carport and landing lights As to the allegation that the landscaping is not trimmed in a timely manner, the grounds are trimmed on a rotating basis so each section is hit once a month Trimming in this instance is referred to as plantings Grass is trimmed weekly Watering system is maintained by the landscaper Watering system and landscaping are NOT Golden Valley’s responsibility as it is hired out by the vendor that the community’s board of directors selected and hired As to the allegation that Golden Valley as the management company has been doing “little or no site visits” I don’t know how this individual would know when we are onsite as we have no set schedule (day and time) to be required to be onsite Assuming he works during the day, he would never see us Our contract with the community is to visit twice a month to walk the full grounds As to the allegation that the HOA meetings are not available for owners to attend, we publish information prior to every HOA board meeting pursuant to state law and all meetings are open to any owner Meetings with the board by conference call can also be attended to by owners if they notify us that they want to participate and the board will then notify the owner(s) of a conference call number that they can call into As to the desired settlement request, any email so directed to GVPM for the board would be passed along to them It would then be a decision of each board member as to whether they choose to respond or not As an agent for the Board of Directors it is our job to facilitate that communication while at the same time, not giving out person information such as email to one or all members of the community.Mickey L***, MBA, CAAM, CMCA, AMSPresidentWe Treat You Like GOLD