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Falling Leaves Tree Services

4830 County Road 12, West Mansfield, Ohio, United States, 43358-9529

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Reviews Tree Service, Fire and Water Damage Restoration Falling Leaves Tree Services

Falling Leaves Tree Services Reviews (%countItem)

I called Falling Tree Services on 1/13/20. I spoke to John who came out to access the damage in my basement. It had flooded, and I could not tell where water was coming from. He quoted me $2800 to fix the leak (he thought just a wall needing sealed) and to re route where the water spots outside were dumping because they were part of the issue. I was told his crew would arrive on 1/15/20 to begin the process.It was later in the day on 1/14/20 I still had not heard a word. So, I texted. After a few hours I was told that I wouldn’t have a crew out to begin until Thursday. Had I known that I would have gone with a different company. I had one that would have come Tuesday that week but I felt they were charging too much. 1/16/20 comes (a Thursday) and the crew finally shows up around 9:30am. They began to tear up the carpets, got out 2 old sofas, and a old tv stand damaged by the water. I had already moved all things off these items. They just had to carry them out. Upon further inspection drywall was wet too so I authorized him to tear it out. Once he did that mold was discovered and a crack in the wall that he made sound like my home could cave at any moment. He recommended a gorilla brace. At that time, I asked for the pricing of them and to install. He said he would look into it. The crew was gone before 3pm.
1/17/20 (Friday) His crew showed up before he did. Around 9am. They were there digging for the drainage spouts. They completed the work before John arrived with his girlfriend who is working with him. They showed up at around 10:30am. He still did not have pricing on the braces. My sump had not been working right and they were to bring a sump the day before. He told me he had several laying around his house he could install here no problem. They got it installed and running. He began tearing more apart to find a leak by my fireplace. He told me the entire front of my fireplace was not attached to my wall, the entire thing fell. (way more then I was ever expecting to happen at this point) The leaks in the fire place were finally found, and he left it be so that Saturday I could take photos and video to see how the water was flowing in. Huge rain storms were forecasted for Saturday. He still did not have pricing for the Gorilla Braces currently. They packed up and were gone again by 3pm.
1/18/20 (Saturday) It is pouring rain outside. My basement begins to flood like crazy. He had stated he thought he fixed the majority of the water issues the day before just by routing the water away from my house from the drain pipes to my gutters. Something was very wrong. I began taking photos and video and sent it. He called me. He came over to look and see where all the water was coming for. It happened to be him, and his crew forgot to turn on the sump pump Friday before they left. Because of them my basement was again flooding. He assured me Monday bright and early his crew would be at my home to clean up the additional mess his crew caused. He got the sump on and left. Still no pricing for the Gorilla Braces.
1/20/20 (Monday) I’m waiting for the crew to arrive. Its 10am. No one is here. I text John, asking what’s going on. He said he’s out looking at the cost for the braces. I said OK I need the pricing. We had only discussed Gorilla Braces, so I assumed that is what he was talking about. He called me back. Tells me he has the braces. To install it will cost me an additional 7k. I was shocked. I asked him when he got pricing for the Gorilla Braces (he was to call or text when he got it). Long story short, he decided to make his own Gorilla like braces for my basement with out asking me first. He was going to replicate to the best of his ability the brace with metal beams he got from a junk yard. This is not at all what we discussed EVER. I asked him then when his crew was coming to clean up the mess they caused, and he then informed me they would try to be out the next day. At that point I was livid and had my partner Tim call him to see what exactly was going on. Tim called him, he told him the same thing on the braces. That he bought what was needed to repair my wall. Tim said this was never ever discussed and she asked for prices before you purchased anything. I had told him my hopes of a budget before but still asked that he confirm before doing any purchases. At that point he was to come with his crew and finish cleaning up the mess, and fill the leaks so they stopped allowing water in.

1/21/20 (Tuesday) At this point all other days he worked I was off work because of having to be available to access my home. I could not take any more time off so I had to work while he finished the job. I had taken off the week before wen-Fri (he had told me they would be there Wednesday, but at the last minute canceled) I was not going to take off a 4th day. He showed up around 10:30am with him and one other man. His attitude was 100% changed towards me at that point. He seemed completely *** I did not agree to him rigging his own Gorilla Braces. I could tell he didn’t even want to be at my house finishing what he started. He was gone within an hour. I was working so I did not get to see what he did. When I went down stairs, they did not remove any of the debris from the fireplace. My basement railing was not put back up. He had cleared off a shelf to reseal the last part of the wall. He left everything off the self and in the walk ways. He left a window broken and open. He had told my partner they’d remove all but what was needed to seal it. He didn’t clean up any mess from them working. They had borrowed a few screw drivers of mine, no biggy. Except they never returned them. Also, in the fireplace was his chewing tobacco containers and wads of tobacco he spit into my fireplace that he did not clean. The crew also left a bush they dug up from the side of my house out.

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Address: 4830 County Road 12, West Mansfield, Ohio, United States, 43358-9529

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