In regards to the complaint filed by [redacted]: [redacted] paid a $35 application fee to have her application processed. This includes running a credit check, criminal background screening, and checking rental history. Once this process was completed she was called and notified of her approval. She requested to pay a $300 deposit in order to reserve the apartment. She wanted a one-bedroom apartment, due to the lower rate. We did not at that time, however, have one available. Instead we offered her a two-bedroom apartment at a lower rate. She agreed to this and then paid the deposit to reserve the unit. She, as all of our applicants, was informed that once the deposit was put down, it is non-refundable. This is due to the fact that we take the apartment off the market and turn down any other future applicants for that unit. The application paper work she filled out also states this. We had her move in date and time set up for 12th of August per her request. At the last minute we had a one-bedroom floor plan come available, which she originally wanted and preferred due to the lower rent rate. I called her on the 2nd of August to see if she wanted to switch to that unit, which she did, and confirmed that the move in date would remain the same. She was very happy and requested us to make the necessary changes. She claims that all paper work appropriate for an applicant was not filled out, but in fact it was. On the 12th (her selected move-in date) the lease portion of the paper work would have been filled out. We choose not to make our future tenants fill this out ahead of time, so that if they change their mind and decide not to move-in they are not loosing as much money or damaging their credit. If we did make them fill this out they would not only loose their deposit they would also owe the entire lease's amount, which is up to 12 months worth of rent. [redacted] came in the office on August the 8th and informed me that she had some personal issues that arose and would no longer be able to move in. Before her personal issues arose, she never mentioned any issues and the move in process was going according to planned. While we empathize with her situation, we changed nothing on our end of the agreement which is why the deposit is non refundable. We were really looking forward to having her as a tenant and wish that things would have turned out differently. In the future is [redacted] would like to move in, her deposit can still be used at our community.
In regards to the complaint filed by [redacted] paid a $35 application fee to have her application processed. This includes running a credit check, criminal background screening, and checking rental history. Once this process was completed she was called and notified of her...
approval. She requested to pay a $300 deposit in order to reserve the apartment. She wanted a one-bedroom apartment, due to the lower rate. We did not at that time, however, have one available. Instead we offered her a two-bedroom apartment at a lower rate. She agreed to this and then paid the deposit to reserve the unit. She, as all of our applicants, was informed that once the deposit was put down, it is non-refundable. This is due to the fact that we take the apartment off the market and turn down any other future applicants for that unit. The application paper work she filled out also states this. We had her move in date and time set up for 12th of August per her request. At the last minute we had a one-bedroom floor plan come available, which she originally wanted and preferred due to the lower rent rate. I called her on the 2nd of August to see if she wanted to switch to that unit, which she did, and confirmed that the move in date would remain the same. She was very happy and requested us to make the necessary changes. She claims that all paper work appropriate for an applicant was not filled out, but in fact it was. On the 12th (her selected move-in date) the lease portion of the paper work would have been filled out. We choose not to make our future tenants fill this out ahead of time, so that if they change their mind and decide not to move-in they are not loosing as much money or damaging their credit. If we did make them fill this out they would not only loose their deposit they would also owe the entire lease's amount, which is up to 12 months worth of rent. [redacted] came in the office on August the 8th and informed me that she had some personal issues that arose and would no longer be able to move in. Before her personal issues arose, she never mentioned any issues and the move in process was going according to planned. While we empathize with her situation, we changed nothing on our end of the agreement which is why the deposit is non refundable. We were really looking forward to having her as a tenant and wish that things would have turned out differently. In the future is [redacted] would like to move in, her deposit can still be used at our community.
In regards to the complaint filed by [redacted]: [redacted] paid a $35 application fee to have her application processed. This includes running a credit check, criminal background screening, and checking rental history. Once this process was completed she was called and notified of her approval. She requested to pay a $300 deposit in order to reserve the apartment. She wanted a one-bedroom apartment, due to the lower rate. We did not at that time, however, have one available. Instead we offered her a two-bedroom apartment at a lower rate. She agreed to this and then paid the deposit to reserve the unit. She, as all of our applicants, was informed that once the deposit was put down, it is non-refundable. This is due to the fact that we take the apartment off the market and turn down any other future applicants for that unit. The application paper work she filled out also states this. We had her move in date and time set up for 12th of August per her request. At the last minute we had a one-bedroom floor plan come available, which she originally wanted and preferred due to the lower rent rate. I called her on the 2nd of August to see if she wanted to switch to that unit, which she did, and confirmed that the move in date would remain the same. She was very happy and requested us to make the necessary changes. She claims that all paper work appropriate for an applicant was not filled out, but in fact it was. On the 12th (her selected move-in date) the lease portion of the paper work would have been filled out. We choose not to make our future tenants fill this out ahead of time, so that if they change their mind and decide not to move-in they are not loosing as much money or damaging their credit. If we did make them fill this out they would not only loose their deposit they would also owe the entire lease's amount, which is up to 12 months worth of rent. [redacted] came in the office on August the 8th and informed me that she had some personal issues that arose and would no longer be able to move in. Before her personal issues arose, she never mentioned any issues and the move in process was going according to planned. While we empathize with her situation, we changed nothing on our end of the agreement which is why the deposit is non refundable. We were really looking forward to having her as a tenant and wish that things would have turned out differently. In the future is [redacted] would like to move in, her deposit can still be used at our community.
In regards to the complaint filed by [redacted] paid a $35 application fee to have her application processed. This includes running a credit check, criminal background screening, and checking rental history. Once this process was completed she was called and notified of her...
approval. She requested to pay a $300 deposit in order to reserve the apartment. She wanted a one-bedroom apartment, due to the lower rate. We did not at that time, however, have one available. Instead we offered her a two-bedroom apartment at a lower rate. She agreed to this and then paid the deposit to reserve the unit. She, as all of our applicants, was informed that once the deposit was put down, it is non-refundable. This is due to the fact that we take the apartment off the market and turn down any other future applicants for that unit. The application paper work she filled out also states this. We had her move in date and time set up for 12th of August per her request. At the last minute we had a one-bedroom floor plan come available, which she originally wanted and preferred due to the lower rent rate. I called her on the 2nd of August to see if she wanted to switch to that unit, which she did, and confirmed that the move in date would remain the same. She was very happy and requested us to make the necessary changes. She claims that all paper work appropriate for an applicant was not filled out, but in fact it was. On the 12th (her selected move-in date) the lease portion of the paper work would have been filled out. We choose not to make our future tenants fill this out ahead of time, so that if they change their mind and decide not to move-in they are not loosing as much money or damaging their credit. If we did make them fill this out they would not only loose their deposit they would also owe the entire lease's amount, which is up to 12 months worth of rent. [redacted] came in the office on August the 8th and informed me that she had some personal issues that arose and would no longer be able to move in. Before her personal issues arose, she never mentioned any issues and the move in process was going according to planned. While we empathize with her situation, we changed nothing on our end of the agreement which is why the deposit is non refundable. We were really looking forward to having her as a tenant and wish that things would have turned out differently. In the future is [redacted] would like to move in, her deposit can still be used at our community.