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Fallon Moving & Storage, Inc.

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Reviews Fallon Moving & Storage, Inc.

Fallon Moving & Storage, Inc. Reviews (7)

Review: On September 24,2014 we filed a loss and damage claim in the amount of $723.43 for a loss sustained during a move from either[redacted] to[redacted] or a move from [redacted] to [redacted].The loss was presented in person at Fallon Moving to [redacted] and consisted of four items. Since that date we have called numerous times and sent a letter dated November 28, 2014. During these numerous calls we have asked to speak to [redacted]. He never answered a single call or returned a call.Total fees for moving and storage amounted to $5,332.78.Desired Settlement: Refrigerator freezer repair $426.00Broken knic-nacksRefrigerator repair 426.00broken knicnacks 75.00Antique cabinet lost key 47.43dining room canechair repair 175.00Total 723.43

Business

Response:

Fallon Moving & Storage was 3rd party contracted to remove wet items from this home after a pipe froze and flooded the main living / kitchen areas.[redacted] insurance handled this claim for [redacted]. It is our understanding that the heat had been shut off prior to the occurrence in January 2014. We were contracted by[redacted] who was the appraiser on site. The main living area was iced over due the extreme cold. The Fallon team packed and loaded items and brought them into our storage facility in[redacted] during the restoration of the home. I ([redacted]) personally surveyed the home which was in very rough shape due to the water damage. Any and all damage to the items would have occurred prior to our arrival and beyond our control. We inventoried the items and took exceptions for damage during the pick up. It is our opinion that any additional claims be filed with their insurance company. Regards,[redacted]Fallon Moving & Storage

Review: My boyfriend and I dealt with Fallon Moving & Storage the Atlas Van Lines affiliate in Connecticut. It was AWFUL. Their filtered Yelp! reviews support this bait & switch oufit.The paperwork was sent over to [redacted]. It was sent numerous times and she said she never received it, but then [redacted] received it, etc. This place is NOT tech savvy at all. Then we were forced to deal with [redacted] who was incredibly rude and condescending.Our stuff was packed early July & did not leave CT for CA until late August. Then they said we can only take delivery on 1 day (their delivery driver is running behind) and if we don't take it on the day it is available we have to pay an extra $800 or so to have a local transfer company delivery our goods. (Side note: we were out of town dealing with a funeral so no way we could be there that day!) They said our road is not accessible for large trucks but I've seen semi trucks making deliveries there everyday. They go based on assumption and this is a bad way to do business.In addition, our stuff was packed July 9th and didn't even LEAVE Connecticut until August 19th. And now they want us to be on THEIR timeline? This is just crazy. Between the 2 of us we have moved over 22+ times on corporate moves and have NEVER experienced such bad service. I would never deal with them again. I don't understand why they didn't ship my stuff to California, and have it held there until I was ready to take delivery. I'm sure they were trying to cut some corners and take in the income for the storage or maximize their own profit opportunity somehow. My estimate was $4520 and ended up being $1005 more or 22% over the original estimate.I want to report the because I see on Yelp! they have done this same bait and switch to other people and it's just not right.Desired Settlement: I want my $1005 back. They did not do an accurate job estimating my job. I would have never picked them had I known the cost would have been over $5500. I vote with my consumer dollar and I would not have voted for them.I eventually had to have somebody else receive my items since I was out of town for a funeral.

Business

Response:

Before this review, I will volunteer that if a negative "stars" rating could be given, I would do just that.
I received a call to schedule the delivery to my home of some expensive Italian tiles.
Fallon agreed to deliver on the scheduled day between 4 and 8pm. They were given two telephone numbers, and both phones were left on, and by my side, as I waited for Fallon to call (I was instructed that Fallon would call 1/2 hour before delivery). I left the front light on, and even illuminated the large, 8-inch numbers mounted on my front steps.
Fallon did not call, and did not arrive.
Right after 8pm, I called them and left a message, asking someone to call and explain where my delivery is. A little after 9pm, a man called back, explaining that "the truck had a flat". He offered to reschedule delivery for the next day, between 4 and 8pm. I agreed.
The next day, I receive a call, again instructing me to reschedule the delivery. I called Fallon to ask why this had to be done, again, and was told that the man who had already rescheduled the previous night, had no authority to do so.
At this moment, the receptionist doesn't know about the "flat tire" explanation. She abruptly leaves the phone to find out why the delivery was not completed, and after about 5 minutes, picks up to tell me that "the customer (me) wasn't home".
THIS IS TWO LIES, and she doesn't care.
I'm getting angry, as the receptionist tells me that I cannot have my merchandise before Saturday (four days later). She tells me that if Saturday doesn't work, that they won't deliver until after Thanksgiving (another week later).
Because Fallon is not far from here, I eventually went to pick up my own merchandise. As the gorillas in shipping handled my boxes, one of them dropped two boxes (remember, this is Italian marble tile) from a few inches, to the ground. Later, several tiles were found damaged, and two of the boxes were torn/ damaged.
Don't ever have your items shipped by these people. They are bad news.
Fallon=Failure.

Review: I hired this company for moving my furnitures from [redacted] to [redacted]. After unpacking the furniture, two pieces of furniture was severely damaged. A custom leather coach was torn . Multiple corners of the couch was scratched too. The corner and the left front leg of the antique table was also severely dented and scratched off. The total damage is estimated at $650.I filed a claim with the company right after the move, but I never heard anything from the company after almost a month. I hope Revdex.com can file the complaint on my behalf. thanks and regards, [redacted]Desired Settlement: compensate for the furniture damage of $650 in total

Business

Response:

Fallon Moving & Storage has assessed the damage and acknowledges that your claim will be settled based on the valuation you have selected.

Respectfully,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: fallon company inspected the damage, but they did not pay for the damage or repaired the furniture that are damaged as of today.

Sincerely,

Review: After the sudden death of both our parents myself and my brother decided to move to [redacted]. We contacted Fallon Moving who said they were part of [redacted], a name I had recognized. Mr [redacted] came to our house on 9/12/2011 and went over every item in the hose one by one, checked every box we had packed and came up with a price and weight. The price was $4960 dollars and the weight was 8,428 travelling 1269 miles. We also called [redacted] in [redacted], CT, they came out did the same item by item, room by room inspection and came up with a price of $5181 dollar and 10,000 pounds travelling 1169 mile. Mr [redacted] call me several times and I told him we were buying a new home in [redacted] and selling the on in CT. So in January we told him we were interested in his offer and he said he would come out and do a new top estimate to make sure the price was good. He also told me in the twenty years he had been doing this he had never been by more than 10% on the weight. He came out and gave us a final price of $4970 dollars and 8428 pounds travelling 1269 miles. Me and my brother [redacted] agreed to this and signed a document with a pickup date of February 1st. On January 30th the lead driver came over and started labeling every single box and piece of furniture. He came back the next day with a crew and started loading. I noticed that the moving truck had other things on it including a motor vehicle. I asked about this and he said he would have 3 loads on this truck heading south. I asked how he was going to get a accurate weight and he said he had been doing this for 25 years and not to worry. He left and we said we would meet i8n [redacted]. On the way down to [redacted] we received a call from Fallon Movers wanting payment. I called our bank and made arrangements for full payment plus an extra 10% since she said the load was over. When we got to [redacted] she said we needed to pay an extra 3042 dollars because the load was weighing in at over 16,000 lbs. She said she would bill us.

Product_Or_Service: Moving

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

This is a typical scam we found out run by moving companies. We paid over $5500 dollars and think that is a fair price. We want them to stop harassing us with phone calls and sending people out to the house to intimidate us. They were paid for a job they gave to quotes for. How many other customers are they doing this to. If you look on the internet it is quite a few. Enough for President Obama to enact the Federal Motor carrier Safety Administration to look into over 1.2 million reported cases.

Business

Response:

At this time Fallon Moving & Storage and [redacted] have reviewed the customers complaint and ask for an extension so that we may work out an amicable resolution.

Respectfully,

Business

Response:

This customers complaint has been settled directly with [redacted]

Respectfully,

Review: Bait and switch sales practice as well as the furniture damages after the moving. I have submitted this complaint to [redacted] and [redacted] on multiple occasions and urged them to send it to their senior management, but I never heard anything back from the company. On Aug 6, 2013, Sale Rep [redacted] inspected my moving content and provided a written estimate for my move from New Haven, CT, to Shelton, CT. He told me and my fianc that this move would be a quick local move. The cost would be based on the total labor time that would start from packing to the completion at the new place such as after setting up the furniture. He also said that since this is a small move, it should not exceed a full working day. In his written estimate, [redacted] quoted a total of 9 hour for my move. However, on Aug 16th during the move, the movers (consists of [redacted], and [redacted]), told me that [redacted] was completely wrong about the labor time. The labor hours would include the traveling time from the company to my old address and the returning traveling time from my new apartment back to their company. I was totally surprised about this as this is not what [redacted] told me during the sales. I called [redacted] during the move, asking for explanation and also asked removing the travelling time from the total labor time as it was not disclosed to me prior to the move, but he refused. I was overcharged with 2.5 hours of labor rate after the move. In addition to the overcharge of labor time, they also damaged my antique table and torn a leather couch. Again, the submitted claim and this complaint were submitted to the company management via [redacted], but so far there are not a single response after almost two weeks.

Product_Or_Service: moving

Order_Number: n/a

Account_Number: n/aDesired Settlement: DesiredSettlementID: Refund

provide refund for the 2.5 hour labor time that is overcharged. total amount is estimated at $332provide compensation for the antique table damage, est at $200provide compensation for the torn leather couch, est at $450

Consumer

Response:

Consumer indicated they have not heard from the company

Consumer

Response:

I have contacted the company a few times asking for response. but they never responded to me. I checked the record about this company and the Revdex.com site shows a A+ status. I am just simply surprised by their status provided their service is really subpar and they don't provide any feedback for customer complaints.

thanks and regards,

Business

Response:

This complaint has been settled.

Regarding the claim, Fallon has based your compensation on your selected evaluation, $.60 per pound, per item.

Antique Table.............80 lbs

Leather Sofa...............160 lbs

240 lbs Total x $.60 per pound = $144.00

Fallon mailed you a check for $144.00 on October 22, 2013.

On September 12, 2013 Fallon gave a good will refund of $ 133.05 for 1 hour of time. This was refunded to the American Express credit card provided.

Respectfully,

Fallon Claims Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the refund and I am happy with the outcome.

Review: I ordered furniture from [redacted] in [redacted] to be delivered to my active duty navy grandson. The items were picked up in [redacted] on time and arrived in [redacted] ct on the 22nd. Of sept. Delivery was promised for October 5th. Today is the 15th a full ten days. I have called the company, sent emails and have been ignored. The least could at is call me and give an excuse.Desired Settlement: Immediate delivery

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Thursday, December 17, 2015 2:03 PM To: '[redacted].com' <[redacted].com> Subject: Revdex.com [redacted] Importance: High Good Afternoon,I am reviewing complaint [redacted] against Fallon Moving & Storage, Inc. Could you please give me an update on this complaint. Thank You+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++From: [redacted] [mailto:[redacted].com] Sent: Saturday, December 19, 2015 5:25 PM To: [redacted] Subject: Fallon moving and storage.The above named company finally delivered the furniture on October 20 or 22nd. Last week a company representative called and asked how they could make things right. Well, the furniture sat in the the warehouse for 30 days in [redacted]. I told them the the issue was over, period. I hope not to hear from them again..

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Description: Moving & Storage Company, Delivery Service, Movers, Moving Services - Labor & Materials, Piano & Organ Moving, Storage Units - Household & Commercial, Seniors Moving & Delivery Services, Relocation Service, Travel & Moving Services, Used Household and Office Goods Moving (NAICS: 484210)

Address: 800 Marshall Phelps Rd, Windsor, Connecticut, United States, 06095

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