Initial Business Response /* (1000, 5, 2015/08/10) */
Upon review of the complaint filed by our customer we determined that we agreed completely with the customer. We have reprimanded all involved employees who behaved in a manner inconsistent with the policies and procedures of Falls Heating &...
Cooling, we have refunded all monies paid to us by our customer and we have had upper management contact our customer and personally apologize for the situation. We believe that that the complaint has been fully resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/10) */
Upon review of the complaint filed by our customer we determined that we agreed completely with the customer. We have reprimanded all involved employees who behaved in a manner inconsistent with the policies and procedures of Falls Heating &...
Cooling, we have refunded all monies paid to us by our customer and we have had upper management contact our customer and personally apologize for the situation. We believe that that the complaint has been fully resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)