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Falls Motor City

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Falls Motor City Reviews (4)

Initial Business Response / [redacted] (1000, 8, 2015/06/04) */ Our most sincere apologies for any requested work that was not completed to satisfactionIt is never our intention to not do something properlyI will gladly reimburse customer for their two tire rotations Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) They apologized and refundedNot much else they can do at this pointI hope other customers don't have the same experienceThanks for the resolution

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We have no record of the customer contacting us since January of 2014, and the vehicle is no longer covered under warrantyIf the customer reached out in April of 2014, why did customer wait an additional months to readdress? We would be happy to explore additional cost saving avenues for customer, including any parts/labor at dealer cost, using a possibly different vendor, etc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Falls dodge motor city contacted me on 6/15/via phoneThey agreed to pay falls auto body to fix the problemI have appointment scheduled with them on Monday June 22nd Thank you Final Consumer Response / [redacted] (2000, 9, 2015/06/17) */ Falls dodge called and has agreed to fix my car on 6/15/ Thank you [redacted]

Thank you for making us aware of the issue If the customer could please provide us the repair order and receipt of payment, we will gladly reimburse customer for any repair related to the vehicle passing Echeck

I am rejecting this response because: I do not feel that the price of 20% off was equal to the hassle I had to go through waiting a week for this appointmentHaving been told that this WOULD be covered was the only reason we waited!I probably would have been able to get it in somewhere else and had it fixed before you next available appointmentAlso I did not get a rental carJust had the inconvenience of car for a week while waiting for this covered (as we weretold) service

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