Falls Vacuum of Stark County Inc

Karen T***, Everdry’s Sales Manager, Spoke to *** *** onWednesday May 3, Karen explained that we do not clean mold off of wallsWestart a treatment in order to kill the mold that needs to be continued after we leaveKevinAdams is going to drop the mold spray that we use off so that
*** can continue thetreatmentsKaren apologized for any confusion with the mold and for the items damagedaround the home.Should you have any questions and or comments, please do not hesitate to contact me.Sincerely,Brandon B***Production Manager

The reason *** *** pool lost feet of water in the winter is because instead of just draining the rain water off the cover he did too much and started draining the pool water down Once there is not enough water in the pool, when it rains or snow melts it gets into the ground (ground
water) and if there is not enough water weight in the pool it then lifts the liner up creating a bubble in the pool with water under the liner Once the ground water receeds the bubble goes down and you are left with wrinkles *** *** did not use our companies services to close his pool This does void the warranty on the underground plumbing I can not guarantee the underground plumbing unless my technicians close and winterize the pool I have no idea of what another company and their technicians would do or if they would do it properly At every one of our closings the customers are given extra instructions on how to care for their pool all winter long This is also given to all new pool customers as a general information sheet It did not take months to install *** *** pool If you count the time that it took to have a new property survey made up, because he did not have the proper one the township requires, wait for the permits and get them approved by the township and then the install of the actual pool itself and then the time to wait for the dirt to settle before concrete is poured then you are closer to the months but we can not be held accountable for the time it takes to get new surveys because he did not have the proper one, the time it took his township to approve the permits, and then settling time before the concrete.We have never been dishonest We believe our workmanship was not poor in any way If it took *** *** weeks to clear up his water it was by no means Century Pools fault After and before concrete is poured around the pool the pool is very dirty and dusty from all the dirt around This takes time to clean up and get the water chemically balanced We explained to *** *** several times how to properly vacuum When he could not grasp the concept correctly we offered him the opportunity to use our automatic vacuum cleaner It is a robot you place in the pool and let it go It will clean the entire pool for you It runs on a hour cycle You empty the bag and place it back in the pool if need be *** *** brought back this machine broken and dirty and unwilling to pay for or compensate Century Pools for it at all *** *** turned the wrong valves out at his filtration system causing him to be unable to filter water properly We Century Pools sent out a technician to fix the issue and turn the valves back to their proper positions This was a service charge since *** *** had been shown several times how to properly operated the system *** *** never did pay the service fee of $ It was just to cover the cost of the gas and technicians to go out there Our truck has a team of technicians *** *** has a Chlorine Generator Machine This is a sensitive machine and if your water chemistry is not properly balanced the machine will not work properly.*** *** had the opportunity like all of our customers to read the contract in full prior to signing and agreeing to it We have not misled him in any way *** *** has never complained to us about the installation of the pool I do not know what he is speaking of when he says the install need to be fixed The liner would not have gotten wrinkles in it if the water was not improperly drained out of it The pool has passed all of its required inspections The pool has been operational last season and it is up and running this season

This is in response to a complaint we received from *** *** *** We have not been dishonest with the *** at all I have answered all their questions and concerns to the best of my ability If I did not know an answer I had to wait for one from the proper person and
responded accordingly There was an issue with the installation of the *** pool When we rescheduled the excavator to go back out and fix the issue be scheduled an appointment to go back out to the pool Unfortunately we did have an issue with the excavator not wanting to fix the issues properly even though he was being paid to do so Due to this the excavator was let go from the job immediately and another was brought in to fix the issue We are currently schedule to go out and fix the issue with the new excavator on June 17th The pool will be fixed properly by the excavator and then the final process of the concrete will be done Due to Spring being the rainy season in NJ it has also caused some delays We can not work in pouring rain or lightening storms For every one day it rains we do need days of drying time The process and delays have all been explained in detail to the *** I understand they are fustrated and annoyed with the process but to install the pool properly and address the issues it is a process and we did have to wait to get on the new excavators schedule We are moving forward as quickly as I can schedule the excavator and the mason to do the concrete afterwords.Thank you

Everdry waterproofing is working with Mr& Mrs*** to resolve thissituationJust to clarify that Mrs*** notified our office on May 2nd, and aservice technician arrived at the residence the very next day May 3rd, to addresstheir concernsThe installation had been completed on
March 29th, at which timethe foreman went over everything with the Hagen’s including but not limited to how totest and check the battery back and pumps to ensure that they are in good working order.Also, the homeowner’s manual we provide to all home is always a good resource.Should you have any questions and or comments, please do not hesitate to contact me

The repairs to Mr***’s sewer system were completed during the weekending November 4th, We spoke to Mr*** on November 14, at whichtime he stated that everything was O.KWe apologize for the delay and look forward tohonoring our warranty with Mr*** in the
friture.Should you have any questions and or comments, please do not hesitate to contact me.Sincerely__ __Brandon B***Production Manager

I spoke with Mrs. [redacted] on Thursday February 11, 2016. The waterproblems they were having before our visit on January 11, 2016 have been corrected. Igave her 5 years free of our warranty in the interest of good customer relations. We spokeabout the EZ-Breathe and are going to wait until the...

weather turns warmer to see if thebasement is better now that the other issues with the system are resolved. I let her knowthat a dehumidifier might help the EZ-Breathe work better. We also discussed the optiono f removing the unit and refunding the full value of it. She was fine with, everything as ofnow and will call me back in the spring/summer if they want to do anything with the EZBreathe.