From: Revdex.com of Metro Washington DC<[redacted]>Date: Thu, May 26, 2016 at 8:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>---------- Forwarded...
message ----------From: <[redacted]>Date: Wed, May 25, 2016 at 5:10 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Hello,I wanted to update my case. Since my last message, the company has resolved my issue and I am satisfied with the outcome. Thank you for any work that was put into my case. Sincerely,[redacted]Sent from my [redacted]
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Thursday December 1, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed...
about Fame House that was submitted on 12/9/16, containing the ID of [redacted]. To begin we would like to update you that the customer has been contacted today, 12/9/16, in regards to their order. The customer was also given a link today where they could enter their address and have their CD shipped out, as this was a unique fulfillment situation. For your records please see the details below that outline this customer’s situation related to their purchase: Fame House is not the Merchant on this transactions. We were hired by [redacted], to ship out orders that were placed on their website. We were given a file with order information and shipped out the orders. We later came to find out that the orders that was sent by [redacted] was incomplete and not all orders were able to be shipped. The customer in question was one of the customers affected by this error.The customer first contacted us on November 10, 2016, in two separate emails, both pertaining to when they would receive their cd. We responded to both emails on November 17, 2016, when the emails were sent over to us from [redacted]. We let them know that we were looking into the issue with their order. The customer emailed back on November 18, 2016, stating that it had been a month since their order was placed and once again inquiring about its whereabouts. We responded on November 18, 2016, and we apologized for the delay, telling the customer we were still working on the solution to their problem, and we would update them as soon as we were able to. We learned later that we were waiting on [redacted] to send us the order file with accurate information so this customer’s order could be fulfilled. [redacted] has yet to send us the customer information, so we have been letting customers send us their address so we can fulfill their orders. If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lindsay A[redacted]Senior E-Commerce Manager, Fame House
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Wednesday Jan 4, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed about...
Fame House that was submitted on 1/4/2017 and was assigned an ID of [redacted]. To begin we would like to update you that the customer has been refunded in full and contacted regarding their order. For your records please see the details below that outline this customer’s situation related to their purchase: This customer placed an order within one of our online stores. After they received their purchase, they contacted our customer service team indicating that they wished to return their purchase for a full refund. In accordance with our customer service policies, we require the customer to return the items to our warehouse prior to issuing a refund to their account. We do not cover these costs and they are to be paid by the customer. We did not receive any additional correspondence from the customer after their initial request of returning their products. Prior to the returned package’s reception at our warehouse, the customer issued a chargeback dispute over their order, which made it so that we were unable to successfully refund the customer's order at the time at which it was returned. As of now, this transaction dispute has been closed, which has resulted in the successful refund of her purchase. If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Jake P[redacted]Coordinator, E-Commerce & Customer SupportFame House
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Tuesday December 13, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed...
about Fame House that was submitted on 11/30/16, containing the ID of [redacted]. To begin we would like to update you that the customer has been contacted, granted a full refund for her order, and will receive her item within a week. For your records please see the details below that outline this customer’s situation related to their purchase: The customer purchased an item from our store that is created through a Print On Demand process. Unfortunately there was technological communication issue that was out of our control which resulted in the delayed shipment of [redacted]'s order. Once we discovered this issue on December 5th, we sent out an update to the customer letting them know there was a delay. Because of the delay we have given the customer a full refund. We will also be shipping out the order this week once the technological issues are fixed. The customer has been contacted and will get tracking information once her order ships.If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lindsay A[redacted]Senior E-Commerce Manager, Fame House
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:They are claiming they sent the package but never provided tracking info. They sent an emailon 12/22 with tracking to somewhere in MT, no actual address. We live in Virginia. This has all become rediculous. Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I received my CD and consider the matter closed.
Regards,
[redacted]
Wednesday Jan 4, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed about Fame House that was submitted on 12/27/16, containing the ID of...
11898886. To begin we would like to update you that the customer has been refunded in full and contacted regarding their order. For your records please see the details below that outline this customer’s situation related to their purchase: There was a technological issue on our website due to high traffic volume while the customer was checking out. This issue resulted in a payment for the customer’s order being captured but order information not fully processing through our system. This issue is very rare, so our customer service team was in contact with the customer to make sure they were checking all possible locations for her order. We also verified with the customer proof that her payment was processed in her bank account. Once the customer service team found her payment in our system, confirmed that the order did not make it through to our ordering system, and confirmed that it did not ship, the customer was granted a full refund on December 28th, 2016. We contacted the customer on December 28 to let her know that her refund was processed.If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lindsay A[redacted]Senior E-Commerce Manager, Fame House
Dear [redacted]We are writing this letter in response to the recent complaint filed by [redacted] about Fame House that was submitted on 1/28/2017 and was assigned an ID of [redacted]. To begin we would like to update you that [redacted] has been refunded in full and contacted...
regarding their order. For your records please see the details below that outline this customer’s situation related to their purchase:The customer placed an order at our site 5-seconds-of-summer.myshopify.com on December 4th 2016 for multipe items. Due to unforeseen production delays, on December 5th Fame House sent an email to customers who ordered the items affected by these delays, one of which [redacted] had purchased. This email informed customers that there was a delay on the items and they were expected to ship in about 2-3 weeks. On December 19th, the customer reached out to us regarding her order. We communicated with the customer that there were additional production delays regarding some of the products that she had ordered (specifically the calendar that was ordered) and that we would fulfill her order as soon as possible. On December 22nd the customer reached out again and we communicated that we were still waiting on production delivery. As of January 30th, the customer has been fully refunded for her order and has been informed of the refund and cancellation. We are truly sorry for the inconvenience that these production delays caused for [redacted]. If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lauren A[redacted]Coordinator, Customer SupportFame House
August 26, 2016Dear [redacted],We are writing this letter in response to the recent complaint filed about Fame House LLC that was submitted on 8/23/2016, containing the ID of [redacted].To begin we would like to update you that we have processed the refund for the customer as requested. For your...
records please see the details below that outline this customers situation related to their purchase:On May 13th, the customer made a purchase an online store for a piece merchandise that was listed as a pre-order item, expected to ship in 3-4 weeks from the date of purchase. This was an estimated time of shipment for the product, and our customer service policies listed in the store clearly indicate that any limited edition or pre-order items do not have a guaranteed date of shipment or delivery. The terms and Conditions can be referenced here - (https://[redacted] merch.com/pages/order-terms-Conditions). These dates are estimations given from the time the product is published in the online store.On June 30th, an update was sent to customers via that notified them of an incident that occurred at our Warehouse regarding a delayed production timeline and an issue related to the shipping of these orders and their fulfillment. We apologized for the inconvenience and advised any customers to follow up with us via email if they had any additional questions or concerns.On July 22nd, the customer contacted us stating that they had still not received their purchase. As noted above we had pre-communicated this delay which was due to an incident related to the processing of the customer's order at our warehouse where the items are fulfilled and shipped from. At this time, the customer requested a refund for their purchase. In accordance with our customer service policies, We recommend and require that any customer requesting a refund for their purchase needs to verify their request for a refund to assure their minds do not change as the refund processing a refund is an irreversible transactions once the funds have been returned. The customer did not follow up after 5 business days from our response, and because of this, their inquiry was closed in our database.If you should have any questions or concerns regarding this information, please do not hesitate to contact us.Regards, Fame House Team
From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Thu, May 26, 2016 at 8:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------From: <[redacted]>Date: Wed, May 25, 2016 at 5:10 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>
Hello,
I wanted to update my case. Since my last message, the company has resolved my issue and I am satisfied with the outcome. Thank you for any work that was put into my case.
Sincerely,
[redacted]Sent from my [redacted]
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106November 13th, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1337 North Front StreetHarrisburg, PA 17102To whom it may concern,We are writing this letter in response to the recent complaint filed about Fame House, LLC that was submitted on 10/16/2017, containing the ID of [redacted]. A response from the customer has indicated that they found no record of a refund for their shipping costs on their account. Note that such credits may take up to 3-10 business days to appear on the customer’s statement depending on their financial institution. Please see a receipt of the credit from our store below:Order#[redacted]Card details[redacted] •••• •••• •••• [redacted]MessageTransaction approvedAmount$5.95Refunded itemsGateway[redacted] PaymentsStatussuccessTyperefundCreatedNov 10, 2017, 11:33AMIf you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Cary H[redacted]Fraud and Chargeback AnalystFame House
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Monday January 9, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted],We are writing this letter in response to the recent complaint filed about Fame House that was submitted on 11/30/16, containing the ID of [redacted]. To begin we would like to update you that the customer has been contacted, granted a full refund for her order, and that the updated tracking information for her package has been updated and notified of delivery as of 12/23/2016. Here is a link to the tracking information for this customer’s order that states the correct delivery location. https://www.[redacted]
If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Jake P[redacted]Coordinator, E-Commerce & Customer SupportFame House
From: Revdex.com of Metro Washington DC<[redacted]>Date: Thu, May 26, 2016 at 8:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>---------- Forwarded...
message ----------From: <[redacted]>Date: Wed, May 25, 2016 at 5:10 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Hello,I wanted to update my case. Since my last message, the company has resolved my issue and I am satisfied with the outcome. Thank you for any work that was put into my case. Sincerely,[redacted]Sent from my [redacted]
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Thursday December 1, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed...
about Fame House that was submitted on 12/9/16, containing the ID of [redacted]. To begin we would like to update you that the customer has been contacted today, 12/9/16, in regards to their order. The customer was also given a link today where they could enter their address and have their CD shipped out, as this was a unique fulfillment situation. For your records please see the details below that outline this customer’s situation related to their purchase: Fame House is not the Merchant on this transactions. We were hired by [redacted], to ship out orders that were placed on their website. We were given a file with order information and shipped out the orders. We later came to find out that the orders that was sent by [redacted] was incomplete and not all orders were able to be shipped. The customer in question was one of the customers affected by this error.The customer first contacted us on November 10, 2016, in two separate emails, both pertaining to when they would receive their cd. We responded to both emails on November 17, 2016, when the emails were sent over to us from [redacted]. We let them know that we were looking into the issue with their order. The customer emailed back on November 18, 2016, stating that it had been a month since their order was placed and once again inquiring about its whereabouts. We responded on November 18, 2016, and we apologized for the delay, telling the customer we were still working on the solution to their problem, and we would update them as soon as we were able to. We learned later that we were waiting on [redacted] to send us the order file with accurate information so this customer’s order could be fulfilled. [redacted] has yet to send us the customer information, so we have been letting customers send us their address so we can fulfill their orders. If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lindsay A[redacted]Senior E-Commerce Manager, Fame House
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Wednesday Jan 4, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed about...
Fame House that was submitted on 1/4/2017 and was assigned an ID of [redacted]. To begin we would like to update you that the customer has been refunded in full and contacted regarding their order. For your records please see the details below that outline this customer’s situation related to their purchase: This customer placed an order within one of our online stores. After they received their purchase, they contacted our customer service team indicating that they wished to return their purchase for a full refund. In accordance with our customer service policies, we require the customer to return the items to our warehouse prior to issuing a refund to their account. We do not cover these costs and they are to be paid by the customer. We did not receive any additional correspondence from the customer after their initial request of returning their products. Prior to the returned package’s reception at our warehouse, the customer issued a chargeback dispute over their order, which made it so that we were unable to successfully refund the customer's order at the time at which it was returned. As of now, this transaction dispute has been closed, which has resulted in the successful refund of her purchase. If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Jake P[redacted]Coordinator, E-Commerce & Customer SupportFame House
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Tuesday December 13, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed...
about Fame House that was submitted on 11/30/16, containing the ID of [redacted]. To begin we would like to update you that the customer has been contacted, granted a full refund for her order, and will receive her item within a week. For your records please see the details below that outline this customer’s situation related to their purchase: The customer purchased an item from our store that is created through a Print On Demand process. Unfortunately there was technological communication issue that was out of our control which resulted in the delayed shipment of [redacted]'s order. Once we discovered this issue on December 5th, we sent out an update to the customer letting them know there was a delay. Because of the delay we have given the customer a full refund. We will also be shipping out the order this week once the technological issues are fixed. The customer has been contacted and will get tracking information once her order ships.If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lindsay A[redacted]Senior E-Commerce Manager, Fame House
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:They are claiming they sent the package but never provided tracking info. They sent an emailon 12/22 with tracking to somewhere in MT, no actual address. We live in Virginia. This has all become rediculous. Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I received my CD and consider the matter closed.
Regards,
[redacted]
Wednesday Jan 4, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted]We are writing this letter in response to the recent complaint filed about Fame House that was submitted on 12/27/16, containing the ID of...
11898886. To begin we would like to update you that the customer has been refunded in full and contacted regarding their order. For your records please see the details below that outline this customer’s situation related to their purchase: There was a technological issue on our website due to high traffic volume while the customer was checking out. This issue resulted in a payment for the customer’s order being captured but order information not fully processing through our system. This issue is very rare, so our customer service team was in contact with the customer to make sure they were checking all possible locations for her order. We also verified with the customer proof that her payment was processed in her bank account. Once the customer service team found her payment in our system, confirmed that the order did not make it through to our ordering system, and confirmed that it did not ship, the customer was granted a full refund on December 28th, 2016. We contacted the customer on December 28 to let her know that her refund was processed.If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lindsay A[redacted]Senior E-Commerce Manager, Fame House
Dear [redacted]We are writing this letter in response to the recent complaint filed by [redacted] about Fame House that was submitted on 1/28/2017 and was assigned an ID of [redacted]. To begin we would like to update you that [redacted] has been refunded in full and contacted...
regarding their order. For your records please see the details below that outline this customer’s situation related to their purchase:The customer placed an order at our site 5-seconds-of-summer.myshopify.com on December 4th 2016 for multipe items. Due to unforeseen production delays, on December 5th Fame House sent an email to customers who ordered the items affected by these delays, one of which [redacted] had purchased. This email informed customers that there was a delay on the items and they were expected to ship in about 2-3 weeks. On December 19th, the customer reached out to us regarding her order. We communicated with the customer that there were additional production delays regarding some of the products that she had ordered (specifically the calendar that was ordered) and that we would fulfill her order as soon as possible. On December 22nd the customer reached out again and we communicated that we were still waiting on production delivery. As of January 30th, the customer has been fully refunded for her order and has been informed of the refund and cancellation. We are truly sorry for the inconvenience that these production delays caused for [redacted]. If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Lauren A[redacted]Coordinator, Customer SupportFame House
August 26, 2016Dear [redacted],We are writing this letter in response to the recent complaint filed about Fame House LLC that was submitted on 8/23/2016, containing the ID of [redacted].To begin we would like to update you that we have processed the refund for the customer as requested. For your...
records please see the details below that outline this customers situation related to their purchase:On May 13th, the customer made a purchase an online store for a piece merchandise that was listed as a pre-order item, expected to ship in 3-4 weeks from the date of purchase. This was an estimated time of shipment for the product, and our customer service policies listed in the store clearly indicate that any limited edition or pre-order items do not have a guaranteed date of shipment or delivery. The terms and Conditions can be referenced here - (https://[redacted] merch.com/pages/order-terms-Conditions). These dates are estimations given from the time the product is published in the online store.On June 30th, an update was sent to customers via that notified them of an incident that occurred at our Warehouse regarding a delayed production timeline and an issue related to the shipping of these orders and their fulfillment. We apologized for the inconvenience and advised any customers to follow up with us via email if they had any additional questions or concerns.On July 22nd, the customer contacted us stating that they had still not received their purchase. As noted above we had pre-communicated this delay which was due to an incident related to the processing of the customer's order at our warehouse where the items are fulfilled and shipped from. At this time, the customer requested a refund for their purchase. In accordance with our customer service policies, We recommend and require that any customer requesting a refund for their purchase needs to verify their request for a refund to assure their minds do not change as the refund processing a refund is an irreversible transactions once the funds have been returned. The customer did not follow up after 5 business days from our response, and because of this, their inquiry was closed in our database.If you should have any questions or concerns regarding this information, please do not hesitate to contact us.Regards, Fame House Team
From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Thu, May 26, 2016 at 8:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------From: <[redacted]>Date: Wed, May 25, 2016 at 5:10 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>
Hello,
I wanted to update my case. Since my last message, the company has resolved my issue and I am satisfied with the outcome. Thank you for any work that was put into my case.
Sincerely,
[redacted]Sent from my [redacted]
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106November 13th, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1337 North Front StreetHarrisburg, PA 17102To whom it may concern,We are writing this letter in response to the recent complaint filed about Fame House, LLC that was submitted on 10/16/2017, containing the ID of [redacted]. A response from the customer has indicated that they found no record of a refund for their shipping costs on their account. Note that such credits may take up to 3-10 business days to appear on the customer’s statement depending on their financial institution. Please see a receipt of the credit from our store below:Order#[redacted]Card details[redacted] •••• •••• •••• [redacted]MessageTransaction approvedAmount$5.95Refunded itemsGateway[redacted] PaymentsStatussuccessTyperefundCreatedNov 10, 2017, 11:33AMIf you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Cary H[redacted]Fraud and Chargeback AnalystFame House
Fame House LLC123 Chestnut Street, 3rd FloorPhiladelphia, PA 19106Monday January 9, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Dear [redacted],We are writing this letter in response to the recent complaint filed about Fame House that was submitted on 11/30/16, containing the ID of [redacted]. To begin we would like to update you that the customer has been contacted, granted a full refund for her order, and that the updated tracking information for her package has been updated and notified of delivery as of 12/23/2016. Here is a link to the tracking information for this customer’s order that states the correct delivery location. https://www.[redacted]
If you should have any questions or concerns regarding this information, please do not hesitate to contact us. Regards,Jake P[redacted]Coordinator, E-Commerce & Customer SupportFame House