Fame Kitchen and Bath Design

From: < [redacted] >Date: Sat, Apr 18, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] To whom it may concern, There are no warranty on natural stone counter top such as granite and marble.We do have one year warranty on labor and workmanshipIf in time of installation or few day after customernotice some issue with counter top we will take care of itWe have been contacted about months laterregarding some crack on vanity counter topWe will contact Mryoung in few day and will inspect the counter top Thank youMike G***Fame Kitchen & Bath Design, Inc[redacted] ***Gaithersburg, MD 20877Tel: ###-###-####Fax: ###-###-#### [redacted]

My apologies for the delayed response to this complaint, I have been in and out of the office for weeks now due to my healthrecently talked on the phone to a representative to alert them of my delays as wellI am writing about the complaint my business received on 10/20/from [redacted] , ID# [redacted] [redacted] had stopped by our showroom on October 15, complaining about the job we had done for her on September 16, (years ago)We took in consideration her complaint, and went to her home on October 23, to inspect the problemWhen we arrived to her home she was complaining about holes in the floor under the stove and when we moved the stove (with her standing nearby to watch) to inspect under it, there were no holes in sightThen she pointed to the middle of her dining room, right next to the kitchen, where she had brand new flooring and said that “there is a hole under the brand new flooring, but it's not visible since it is covered by the flooring.” explained to her that I do not see any holes and there is nothing I can do since the “hole” you are talking about is under the floor and completely out of sightShe then became very upset and started kicking the baseboards, wall, and furnitureShe continued to complain that "We have damaged her house and put holes everywhere,” but when I ask her to show me and lead me to these holes, she tells me that they are under the stove, behind the cabinets, under the brand new flooring which are all clearly out of sight and has to this day failed to show me any holes in any of those places listed aboveWhen I asked her why she waited years after the completion of her job to come complain, her response was that: "I thought you had disappeared,” I immediately told her that she should have called the store number because although we moved our location doors down, we have held the same company number for over years now, She claims that she had called a few times, but we never received the calis, Finally, she came to the point and said: "why are you sending Hispanic workers to my house, do you think we like each other? NO! We are enemies (hate) of each other...” At this point, thought it would be best to leave her house, which I did.The thing that does not process in my mind correctly is the way she handled this situationAlthough we guarantee a year warranty on the labor of our jobs, we still gave [redacted] a chance to make things rightShe came complaining years after her completed job and we still gave her an inspection within a week of her coming to the showroom and speaking to us in personShe went on to complain to The Revdex.com and leave us a bad review on [redacted] on 10/20/before we even got the chance to inspect her house on 10/23/2015, I have handed this case on to my lawyer, [redacted] ***, to have legal action taken on this case for the information she has provided about my business on ***.Also Enclosed: the copy of the signed completion of the job on 9/16/Upon the completion of her job on 9/16/ [redacted] was asked to sign a work order sheet to sign off that she was satisfied with the completion of her job [redacted] signed and dated this work order sheet on 9/16/which states that she has “Inspected the installation and/or the material described herein as complete and satisfactory.”Best Regards,Mike G***