Familia Pizza

First, I would like to know if this pizza was bought inside the store or if it was delivered? Second, I would also like to know the time of sale? I deeply regret if we sold you any pizza that was burnedI, obviously was not on the premises or aware of the problemWe have been an honorable establishment in the neighborhood for yearsI will gladly reimburse the purchase price and also give you a credit towards a new pizza of your likingI deeply apologize if the matter wasn't handled to your liking but Id appreciate it if we were given another chance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

First, I would like to know if this pizza was bought inside the store or if it was delivered? Second, I would also like to know the time of sale? I deeply regret if we sold you any pizza that was burned. I, obviously was not...

on the premises or aware of the problem. We have been an honorable establishment in the neighborhood for 27 years. I will gladly reimburse the purchase price and also give you a credit towards a new pizza of your liking. I deeply apologize if the matter wasn't handled to your liking but Id appreciate it if we were given another chance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I was sold two slices of pizza that were totally burnt on the bottom. Now this has happened to me before at this establishment and I complained and they said it was an exception. Well! They know it's burnt on the bottom and don't say anything and try to pawn it off. I'm outraged. I'm a neighbor. They should know better. They do a fantastic business so why do they need to sell burnt product.Desired Settlement: Better service and admission of guilt in this and many other instance of selling burnt pizza and decision not to sell such product ever again!!!!

Business

Response:

First, I would like to know if this pizza was bought inside the store or if it was delivered? Second, I would also like to know the time of sale? I deeply regret if we sold you any pizza that was burned. I, obviously was not on the premises or aware of the problem. We have been an honorable establishment in the neighborhood for 27 years. I will gladly reimburse the purchase price and also give you a credit towards a new pizza of your liking. I deeply apologize if the matter wasn't handled to your liking but Id appreciate it if we were given another chance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,