Family Appliance Repair

Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Per Business: We never took the part from the customerWe never accepted cash from the customer, he wanted to pay with credit card which we never chargedHe is requesting a refund for money that was never taken out of his accountWe called him and offered to call the manufacture directly because he claimed the item was not even a year old, to see if it was under warrantyI did offer the consumer a refund, but when I went to my records to check how he paid I found the card but noticed that it was never charged Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/03) */ Money refundedBut this company wasted a month of my timeSubsequently another company made all necessary repairs in less than weekIn my opinion they are a fake repair business looking for the vulnerable

Initial Business Response /* (1000, 8, 2015/06/03) */
Per Business:
We never took the part from the customer. We never accepted cash from the customer, he wanted to pay with credit card which we never charged. He is requesting a refund for money that was never taken out of his account. We called...

him and offered to call the manufacture directly because he claimed the item was not even a year old, to see if it was under warranty. I did offer the consumer a refund, but when I went to my records to check how he paid I found the card but noticed that it was never charged.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/03) */
Money refunded. But this company wasted a month of my time. Subsequently another company made all necessary repairs in less than 1 week. In my opinion they are a fake repair business looking for the vulnerable.