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Reviews Auto Repair, Gas Station Family Auto Care

Family Auto Care Reviews (22)

Invoice was left in [redacted] vehicleShe had it towed out of our parking lot last weekShe has personally only been to the shop once in the fleshShe has sent other people in to check on her car As you can see from the invoice, there will be no refund to the customerCustomer was told numerous times that vehicles front end suspension is not safeCustomer was told numerous times that there is a leak in the cooling system and she refused repair due to lack of fundsCustomer was told if she drove the vehicle in its current state and over heated the rebuilt engine there would be no warrantyCustomer has texts and calls to a mechanics personal cell phoneCustomer has sent more than one text "I will send my boys to your shop," thus implying what? From my point of view, seems to be a threatMechanic has spoke to two of her "boys" both of which agreed with mechanic that this vehicle needs maintenanceVehicle has over 172,miles on it, suspension is completely OEMI have attached photos of the vehicle showing it is in no shape a "perfect luxury" vehicle as the customer statesNumerous dents, numerous broken pieces in the vehicle, lack of maintaining the vehicleMechanic did tell customer not to bring vehicle back to shop because she said she had no money to fix the leak or suspensionAlignment was completed and paid for by FAC, without a reimbursement from the customer, due to lack of fundsI will provide this receipt to the Revdex.com but not the customer, due to sublet costs There are more photos - only would let me upload attachments

Jasmine, The business has nothing further to disclose Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in the original complaint, the initial error as displayed by the computer reading the error code was the reason for the request for repair from [redacted] in the first place The "technician" at the shop stated the van needed a replacement of the transmission and that this would solve the problem Within six months, the error code again appeared and the shop refused to honor the warranty The shop has consistently refused to accept responsibility for he lack of resolution for the repair, which did not resolve the issue, and has patiently waited until this time to make known it still intends to not stand by its obligations Additionally, it has not been full years since the repair work was performed The requested resolution is still in force Regards, [redacted]

This vehicle is no longer under warranty. The invoice was closed out May 21st, 2012. We offer a two year warranty on transmission rebuilds. Above everything else, this customer did NOT pay in full for their repair. Mr. [redacted] dodged my emails, calls, and voice messages asking for the payment in... full. Mr [redacted] and I met at a social event for business owners in 2012. I had serviced this vehicle prior before fixing the transmission, most times at a discounted price and other times taking "payments" from him. Mr. [redacted] to this day owes my company, [redacted] $719.30. I will be using his personal information and send my collections company to him. If there are any further questions, please contact myself, [redacted] , Operating Director of [redacted] Co. at ###-###-####. Mr. [redacted] is one of the reasons we no longer offer payment arrangements to "friends." He made promises to pay in full, gave me his credit card number and it was declined. Thank you, [redacted]

Customer has not contacted owner, which is myself I am unaware of this issue and have never spoke to this customer I think there might be some confusion going on here I am not aware of any issues or anything about the customer getting over $in parts purchased to fix
? How would the Revdex.com like me to proceed? Thank you, *** ** ***OwnerFamily Auto Care Co.###-###-#### ***

***,
I received a letter in the mail stating that this claim was now closed due to the customer not responding in a timely manner to our response As stated in Family Auto Care's response, this customer did NOT pay us, therefore will NOT receive a warranty He was someone I knew from the Chandler Chamber business meetings, so I tried to help him out as a friend by setting him up on a payment scheduleHis card was declined over and over again and he would no longer answer my emails or callsOur warranty period on transmissions is year, 12k milesThis job was completed in May of 2012.
I have actually written off the bad debt caused by Mr** ***It is ironic that he now would like to "warranty" his transmission and is using the Revdex.com to contact meI tried to find him for a year to take him to court to get our $plus interest now that he owes my company I do not understand how this can even be further discussed.
Thank you,
*** ***
Family Auto Care Co
*** ** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a pdf file that contains a copy of invoice, visa receipt for payment. It also contains screenshots of the message string exchange with *** the mechanic that did the work on my car as an employee of Family auto care. Please allow me to clarify a few things, if I may? The damage was discovered after we got the car home the evening of Apr7th I left a voice mail for *** on the shops voicemail. I sent pics of damage to *** cell phone the morning of the 8th You will see those in the pdfpdf copies don’t realty show the extent of damageI included them for you because they were part of the message stringThe real pics better show damage. After he saw pics he called me and told me that his Boss (whom I assumed was the owner) told him he was responsible for the damage to the vehicle and would have to pay for it out of his pocketAt that point he admitted to me the he did the damage on the windshield post, and may have scratched the speedometer when he removed it and threw it in the back seat of our carHe told me to fix steering wheel cover damage would cost over $1,and he couldn’t afford thatI told it would be up to my wife what she wanted repaired in her vehicle, and asked him to get the price for the parts needed for repair and let me know. That is when the text messages started(see attachment) He did not get back to me to acknowledge my request so I called himAt that point he said that his Boss told him to only deal with me by spoken word on the phoneHe then told me that because the car was years old the he was not going to make any of the repairs. I thought that was very unprofessional of him, and of Family auto careJust because the car is years old I should have to eat the damage they caused? I don’t think so! As far as the owner claiming that she knew nothing of this incident brings to question the integrity of the people she has running her shop for her. At this point I don’t trust them to touch the vehicleI am more inclined to accept a monetary settlement to resolve this issue. I hope I haven’t been to long windedPlease let me know if you need anything else from me
Regards,
*** ***

Jasmine, The business has nothing further to disclose.  Thank you

Invoice was left in [redacted] vehicle. She had it towed out of our parking lot last week. She has personally only been to the shop once in the flesh. She has sent other people in to check on her car.  As you can see from the invoice, there will be no refund to the customer. Customer was told...

numerous times that vehicles front end suspension is not safe. Customer was told numerous times that there is a leak in the cooling system and she refused repair due to lack of funds. Customer was told if she drove the vehicle in its current state and over heated the rebuilt engine there would be no warranty. Customer has texts and calls to a mechanics personal cell phone. Customer has sent more than one text "I will send my boys to your shop," thus implying what? From my point of view, seems to be a threat. Mechanic has spoke to two of her "boys" both of which agreed with mechanic that this vehicle needs maintenance. Vehicle has over 172,000 miles on it, suspension is completely OEM. I have attached photos of the vehicle showing it is in no shape a "perfect luxury" vehicle as the customer states. Numerous dents, numerous broken pieces in the vehicle, lack of maintaining the vehicle. Mechanic did tell customer not to bring vehicle back to shop because she said she had no money to fix the leak or suspension. Alignment was completed and paid for by FAC, without a reimbursement from the customer, due to lack of funds. I will provide this receipt to the Revdex.com but not the customer, due to sublet costs.  There are more photos - only would let me upload 4 attachments.

I
have attached the invoices that were left in my car along with my Revdex.com report. 
I have actually been to the shop but the vehicle was not there. I had to get
rides, so I do have witness to this.  I actually been by and talked
to him 3 times, and also have witnesses to this because they had to bring
me.  He is correct we communicated by text and phone when I
communicated with him by phone someone was always with me, I would put him
on speaker.  If I need to supply there telephone number to the Revdex.com I will
or statement.  As far as the warranty the vehicle has not been driven
at all it has been toll from place to place.  I have never threaten
anyone, I was letting him know I was bringing the gentleman with me because I
wanted a witness.  For him to say he was threaten he had a full conversation
with them and they will write a statement if need be what he said they said was
untrue.  As far as someone stopping by his shop it was two individuals one
was the wife of the gentleman that recommended me to go to this shop. 
She took the down payment to him because I was not available to, and her
husband stop by and told him he is not going to recommend anyone else to his
shop because of what has happen, and  he the owner to him he would make it
right.  If you need a statement from him or he to call Revdex.com I will get
you his information.  As far as the vehicle it is in good shape
besides the things that he didn't fix or problems far as I am concern he
cause.  I have never had problems with my car, but fixing things because
of its age.   car out to a third party without my knowledge,  I found this out when I
went to meet him cause I wanted to know who was working on my car and at this
time the car was not there.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in the original complaint, the initial error as displayed by the computer reading the error code was the reason for the request for repair from [redacted] in the first place.  The "technician" at the shop stated the van needed a replacement of the transmission and that this would solve the problem.  Within six months, the error code again appeared and the shop refused to honor the warranty.  The shop has consistently refused to accept responsibility for he lack of resolution for the repair, which did not resolve the issue, and has patiently waited until this time to make known it still intends to not stand by its obligations.  Additionally, it has not been 2 full years since the repair work was performed.
The requested resolution is still in force.
Regards,
[redacted]

Marie,Thank you for speaking with me on Monday.  As I mentioned on Monday.  I have asked Mr. [redacted] to contact myself by either calling the shop at###-###-#### pressing option #5, and/or coming by the shop so I, personally can look at the accused damages caused by FAC.  I also mentioned to you on Monday...- The vehicle is in poor condition, it does not matter how old the vehicle is, but you could tell even from the outside that this car does not receive attention.  The headlights are dark yellow, there are scratches, etc.- The inside of the vehicle was a disaster.  My mechanic had to clean the passenger side floor board as it was covered with trash, old fast food bags, cups, wrappers, etc.- [redacted] called FAC the night he picked up his vehicle and left a message on our phone stating the AC in his car was not working (that was his main concern when dropping the vehicle off at FAC).  [redacted] then called again the very next day early in the AM, before we were open and left another message stating that the AC was working now, and his wife must have not known what she was doing or maybe she pushed a wrong button in the vehicle.... He said, sorry for any confusion, you guys are great, and thanks again for getting the AC back up and running in his Dodge Magnum.- Yes, we did keep [redacted] car for an extra day, pulling the dash out of a 10 year old car is an extensive procedure and that was explained to Leon.  He was also discounted over $100.00 for the inconvenience and/or money towards getting a rental car because we kept the Dodge for an extra day.- [redacted] states that we do not know where to purchase parts.  We have been in business for over 8 years.  We started from the ground up and we know every car part company and dealership in the Eastern part of Arizona. He mentions calling [redacted] himself to find the necessary part to fix his car.  I do not know why this is so important to the issue at hand.- [redacted] has left a reputation damaging review on our Yelp account.  I have contacted legal advice on how to proceed with getting it removed.- [redacted] convinces one of my employees that he and his wife are going to pay for the "damaged parts," and then sends my employee multiple text messages asking for pricing instead of contacting management. - [redacted] sends my employee pictures of the "damage..." I will tell you I owned the same exact vehicle, 2007 Dodge Magnum R/T for over 7 years.  I know exactly where my wear and tear items were on that vehicle. [redacted] sends a picture over of the kick plate covering the bottom of the driver side seat. There is no way this damage occurred at our shop.  The mechanic that worked on this vehicle is over 6' tall and would have to purposely climb in this vehicle at a bizarre angle for this "damage" to occur.  - [redacted] also sends a picture of the center area of the vehicle where the shifter is located, saying we scratched that area too.... again we did not remove that piece of the vehicle. Over time, (from him and his wife) I'm sure that area has accumulated a few nicks and scratched (as did my Dodge Magnum from wearing jewelry and carrying drinks in and out of the vehicle.In my opinion this customer is looking for someone to take advantage of and if FAC gives people money left and right for dents and scratches (most of which did not occur at FAC) we would be out of business.  If you look at our Yelp page we are 4.5 stars, over 50, 5 star reviews, on Sure Critic we have over 50, 5 star reviews. We are not a hack shop and we take pride in everything we do!Thank you,[redacted]REALTOR###-###-#### cell[redacted], LLC[redacted]Scottsdale, AZ 85260

This vehicle is no longer under warranty. The invoice was closed out May 21st, 2012. We offer a two year warranty on transmission rebuilds. Above everything else, this customer did NOT pay in full for their repair. Mr. [redacted] dodged my emails, calls, and voice messages asking for the payment in...

full. Mr [redacted] and I met at a social event for business owners in 2012. I had serviced this vehicle prior before fixing the transmission, most times at a discounted price and other times taking "payments" from him. Mr. [redacted] to this day owes my company, [redacted] $719.30.  I will be using his personal information and send my collections company to him. If there are any further questions, please contact myself, [redacted], Operating Director of [redacted] Co. at ###-###-####.
Mr. [redacted] is one of the reasons we no longer offer payment arrangements to "friends."  He made promises to pay in full, gave me his credit card number and it was declined.
Thank you,
[redacted]

Marie,Thank you for speaking with me on Monday.  As I mentioned on Monday.  I have asked Mr. [redacted] to contact myself by either calling the shop at###-###-#### pressing option #5, and/or coming by the shop so I, personally can look at the accused damages caused by FAC.  I also mentioned to you on Monday...- The vehicle is in poor condition, it does not matter how old the vehicle is, but you could tell even from the outside that this car does not receive attention.  The headlights are dark yellow, there are scratches, etc.- The inside of the vehicle was a disaster.  My mechanic had to clean the passenger side floor board as it was covered with trash, old fast food bags, cups, wrappers, etc.- [redacted] called FAC the night he picked up his vehicle and left a message on our phone stating the AC in his car was not working (that was his main concern when dropping the vehicle off at FAC).  [redacted] then called again the very next day early in the AM, before we were open and left another message stating that the AC was working now, and his wife must have not known what she was doing or maybe she pushed a wrong button in the vehicle.... He said, sorry for any confusion, you guys are great, and thanks again for getting the AC back up and running in his Dodge Magnum.- Yes, we did keep [redacted] car for an extra day, pulling the dash out of a 10 year old car is an extensive procedure and that was explained to Leon.  He was also discounted over $100.00 for the inconvenience and/or money towards getting a rental car because we kept the Dodge for an extra day.- [redacted] states that we do not know where to purchase parts.  We have been in business for over 8 years.  We started from the ground up and we know every car part company and dealership in the Eastern part of Arizona. He mentions calling [redacted] himself to find the necessary part to fix his car.  I do not know why this is so important to the issue at hand.- [redacted] has left a reputation damaging review on our Yelp account.  I have contacted legal advice on how to proceed with getting it removed.- [redacted] convinces one of my employees that he and his wife are going to pay for the "damaged parts," and then sends my employee multiple text messages asking for pricing instead of contacting management. - [redacted] sends my employee pictures of the "damage..." I will tell you I owned the same exact vehicle, 2007 Dodge Magnum R/T for over 7 years.  I know exactly where my wear and tear items were on that vehicle. [redacted] sends a picture over of the kick plate covering the bottom of the driver side seat. There is no way this damage occurred at our shop.  The mechanic that worked on this vehicle is over 6' tall and would have to purposely climb in this vehicle at a bizarre angle for this "damage" to occur.  - [redacted] also sends a picture of the center area of the vehicle where the shifter is located, saying we scratched that area too.... again we did not remove that piece of the vehicle. Over time, (from him and his wife) I'm sure that area has accumulated a few nicks and scratched (as did my Dodge Magnum from wearing jewelry and carrying drinks in and out of the vehicle.In my opinion this customer is looking for someone to take advantage of and if FAC gives people money left and right for dents and scratches (most of which did not occur at FAC) we would be out of business.  If you look at our Yelp page we are 4.5 stars, over 50, 5 star reviews, on Sure Critic we have over 50, 5 star reviews. We are not a hack shop and we take pride in everything we do!Thank you,[redacted]REALTOR###-###-#### cell[redacted], LLC[redacted]Scottsdale, AZ 85260

Customer has not contacted owner, which is myself.  I am unaware of this issue and have never spoke to this customer.  I think there might be some confusion going on here.  I am not aware of any issues or anything about the customer getting over $400.00 in parts purchased to fix........

?  How would the Revdex.com like me to proceed?  Thank you, [redacted]OwnerFamily Auto Care Co.###-###-#### [redacted]

This vehicle is no longer under warranty. The invoice was closed out May 21st, 2012. We offer a two year warranty on transmission rebuilds. Above everything else, this customer did NOT pay in full for their repair. Mr. [redacted] dodged my emails, calls, and voice messages asking for the payment in...

full. Mr [redacted] and I met at a social event for business owners in 2012. I had serviced this vehicle prior before fixing the transmission, most times at a discounted price and other times taking "payments" from him. Mr. [redacted] to this day owes my company, [redacted] $719.30.  I will be using his personal information and send my collections company to him. If there are any further questions, please contact myself, [redacted], Operating Director of [redacted] Co. at ###-###-####.

Mr. [redacted] is one of the reasons we no longer offer payment arrangements to "friends."  He made promises to pay in full, gave me his credit card number and it was declined.

Thank you,

[redacted],

I received a letter in the mail stating that this claim was now closed due to the customer not responding in a timely manner to our response.  As stated in Family Auto Care's response, this customer did NOT pay us, therefore will NOT receive a warranty.  He was someone I knew from the Chandler Chamber business meetings, so I tried to help him out as a friend by setting him up on a payment schedule. His card was declined over and over again and he would no longer answer my emails or calls. Our warranty period on transmissions is 1 year, 12k miles. This job was completed in May of 2012. 

I have actually written off the bad debt caused by Mr. [redacted]. It is ironic that he now would like to "warranty" his transmission and is using the Revdex.com to contact me. I tried to find him for a year to take him to court to get our $700.00 plus interest now that he owes my company.  I do not understand how this can even be further discussed. 

Thank you,

Family Auto Care Co.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As stated in the original complaint, the initial error as displayed by the computer reading the error code was the reason for the request for repair from [redacted] in the first place.  The "technician" at the shop stated the van needed a replacement of the transmission and that this would solve the problem.  Within six months, the error code again appeared and the shop refused to honor the warranty.  The shop has consistently refused to accept responsibility for he lack of resolution for the repair, which did not resolve the issue, and has patiently waited until this time to make known it still intends to not stand by its obligations.  Additionally, it has not been 2 full years since the repair work was performed.

The requested resolution is still in force.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a pdf file that contains a copy of invoice, visa receipt for payment. It also contains screenshots of the message string exchange with [redacted] the mechanic that did the work on my car as an employee of Family auto care. Please allow me to clarify a few things, if I may? The damage was discovered after we got the car home the evening of Apr. 7th.  I left a voice mail for [redacted] on the shops voicemail. I sent pics of damage to [redacted] cell phone the morning of the 8th.  You will see those in the pdf. pdf copies don’t realty show the extent of damage. I included them for you because they were part of the message string. The real pics better show damage. After he saw pics he called me and told me that his Boss (whom I assumed was the owner) told him he was responsible for the damage to the vehicle and would have to pay for it out of his pocket. At that point he admitted to me the he did the damage on the windshield post, and may have scratched the speedometer when he removed it and threw it in the back seat of our car. He told me to fix steering wheel cover damage would cost over $1,000. and he couldn’t afford that. I told it would be up to my wife what she wanted repaired in her vehicle, and asked him to get the price for the parts needed for repair and let me know. That is when the text messages started. (see attachment)  He did not get back to me to acknowledge my request so I called him. At that point he said that his Boss told him to only deal with me by spoken word on the phone. He then told me that because the car was 10 years old the he was not going to make any of the repairs. I thought that was very unprofessional of him, and of Family auto care. Just because the car is 10 years old I should have to eat the damage they caused?  I don’t think so! As far as the owner claiming that she knew nothing of this incident brings to question the integrity of the people she has running her shop for her. At this point I don’t trust them to touch the vehicle. I am more inclined to accept a monetary settlement to resolve this issue. I hope I haven’t been to long winded. Please let me know if you need anything else from me.

Regards,

Review: My vehicle was brought to the location for repairs of the transmission. The vehicle was indicating a code [redacted], which according to the proprietor was a transmission issue and it needed to be replaced. I accepted the need for a replacement transmission and it was duly installed. However, the vehicle continues to have the same issue and is indicating the same code. Because of this, the indicator light prevents me from having the vehicle emissions tested for registration renewal and, as a result, it will be late in registering until the repairs can be made. Proprietor refused to honor warranty on transmission when first contacted about this problem. I now face additional charges to repair a vehicle that should have been repaired the first time or, at least, be serviced under warranty.Desired Settlement: Since the distance is too far for me to bring the vehicle for service, I request reimbursement for any and all repairs needed to correct the problem which was not corrected in the first place.

Business

Response:

This vehicle is no longer under warranty. The invoice was closed out May 21st, 2012. We offer a two year warranty on transmission rebuilds. Above everything else, this customer did NOT pay in full for their repair. Mr. [redacted] dodged my emails, calls, and voice messages asking for the payment in full. Mr [redacted] and I met at a social event for business owners in 2012. I had serviced this vehicle prior before fixing the transmission, most times at a discounted price and other times taking "payments" from him. Mr. [redacted] to this day owes my company, [redacted] $719.30. I will be using his personal information and send my collections company to him. If there are any further questions, please contact myself, [redacted], Operating Director of [redacted] Co. at ###-###-####.

Mr. [redacted] is one of the reasons we no longer offer payment arrangements to "friends." He made promises to pay in full, gave me his credit card number and it was declined.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As stated in the original complaint, the initial error as displayed by the computer reading the error code was the reason for the request for repair from [redacted] in the first place. The "technician" at the shop stated the van needed a replacement of the transmission and that this would solve the problem. Within six months, the error code again appeared and the shop refused to honor the warranty. The shop has consistently refused to accept responsibility for he lack of resolution for the repair, which did not resolve the issue, and has patiently waited until this time to make known it still intends to not stand by its obligations. Additionally, it has not been 2 full years since the repair work was performed.

The requested resolution is still in force.

Regards,

Business

Response:

[redacted],

I received a letter in the mail stating that this claim was now closed due to the customer not responding in a timely manner to our response. As stated in Family Auto Care's response, this customer did NOT pay us, therefore will NOT receive a warranty. He was someone I knew from the Chandler Chamber business meetings, so I tried to help him out as a friend by setting him up on a payment schedule. His card was declined over and over again and he would no longer answer my emails or calls. Our warranty period on transmissions is 1 year, 12k miles. This job was completed in May of 2012.

I have actually written off the bad debt caused by Mr. [redacted]. It is ironic that he now would like to "warranty" his transmission and is using the Revdex.com to contact me. I tried to find him for a year to take him to court to get our $700.00 plus interest now that he owes my company. I do not understand how this can even be further discussed.

Thank you,

Family Auto Care Co.

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Description: Auto Repair & Service, Auto Repairing - Foreign, Brake Service, Lubricating Service - Automotive, Transmissions - Automobile, Auto Services - Oil & Lube, Auto Repair - Tune-Up, Auto Air Conditioning

Address: 1550 91st Ave NE, Minneapolis, Minnesota, United States, 55449

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