I bought a car "as is" for my son from Family Auto Mart, Inc in August We did "test drive" the car around the block like they allow you to do, but by the time my son drove it home, 45-minutes away, the transmission was shifting hard and had a heavy clunking soundWe called the dealership and was told [redacted] would have to call us backThe next day, Saturday, my husband called againHe eventually spoke to [redacted] and he told my husband to bring the car up on MondayMy husband called again Monday morning to confirm that we were bringing the car for them to look at, but when we got there [redacted] acted like he knew nothing about the problemI called my husband and he spoke to [redacted] and again told him the problem with the car [redacted] quickly assured us they would have the problem fixed and make it rightA few days later we received a call that the car was ready to be picked up [redacted] told us that the transmission had a bolt missing and was moving around while driving and that's what the noise wasHe also told us that there was a year warranty on the transmission and if anything else happened to immediately call him so they could take care of itHe again assured us that he would make things right, My son drove the car home and everything seemed to be OK until about a couple months later when the transmission started shifting hard againWe called Family Auto Mart, spoke to [redacted] and after reminding him of the problem and the l yr warranty on the transmission, he said he would call his mechanic and get back to usHe called back a few minutes later and asked us to take the car directly to his transmission guy, an hour away from usWe left immediately and dropped the car off at the transmission placeAfter explaining the problem to the receptionist she asked if they had worked on this car beforeI told her [redacted] said they had and she said ok they would call us when it was readyA day later, [redacted] called us and said we could go pick the car upHe again apologized and assured us that he makes things right and the transmission should be good now but it has a yr warranty and to call him if it happens againAGAIN a few months later, February 2015, the car started shifting hard and now it wouldn't go into 3rd gearMy son actually got stranded in Orlando and had to have the car towed miles back homeMy husband called Family Auto Mart and spoke to [redacted] only this time he refused to help or "make it right"When my husband reminded him that there was a 1yr warranty on the transmission, [redacted] denied itMy husband tried to get [redacted] to do the right thing, but he was unsuccessfulWe took the car to a local, reputable transmission shop and had it looked atThe mechanic told us the transmission had been worked on, but there were metal pieces all inside it and it was completely uselessNow we have a car we bought months ago that is sitting in my driveway until we can put a new transmission in it!! Family Auto Mart, Inc and the sales manager, ***, are NOT good business peopleThey don't care about ethics or honestyDo NOT buy from them, I learned that the hard way
I bought a car "as is" for my son from Family Auto Mart, Inc in August We did "test drive" the car around the block like they allow you to do, but by the time my son drove it home, 45-minutes away, the transmission was shifting hard and had a heavy clunking soundWe called the dealership and was told [redacted] would have to call us backThe next day, Saturday, my husband called againHe eventually spoke to [redacted] and he told my husband to bring the car up on MondayMy husband called again Monday morning to confirm that we were bringing the car for them to look at, but when we got there [redacted] acted like he knew nothing about the problemI called my husband and he spoke to [redacted] and again told him the problem with the car [redacted] quickly assured us they would have the problem fixed and make it rightA few days later we received a call that the car was ready to be picked up [redacted] told us that the transmission had a bolt missing and was moving around while driving and that's what the noise wasHe also told us that there was a year warranty on the transmission and if anything else happened to immediately call him so they could take care of itHe again assured us that he would make things right, My son drove the car home and everything seemed to be OK until about a couple months later when the transmission started shifting hard againWe called Family Auto Mart, spoke to [redacted] and after reminding him of the problem and the l yr warranty on the transmission, he said he would call his mechanic and get back to usHe called back a few minutes later and asked us to take the car directly to his transmission guy, an hour away from usWe left immediately and dropped the car off at the transmission placeAfter explaining the problem to the receptionist she asked if they had worked on this car beforeI told her [redacted] said they had and she said ok they would call us when it was readyA day later, [redacted] called us and said we could go pick the car upHe again apologized and assured us that he makes things right and the transmission should be good now but it has a yr warranty and to call him if it happens againAGAIN a few months later, February 2015, the car started shifting hard and now it wouldn't go into 3rd gearMy son actually got stranded in Orlando and had to have the car towed miles back homeMy husband called Family Auto Mart and spoke to [redacted] only this time he refused to help or "make it right"When my husband reminded him that there was a 1yr warranty on the transmission, [redacted] denied itMy husband tried to get [redacted] to do the right thing, but he was unsuccessfulWe took the car to a local, reputable transmission shop and had it looked atThe mechanic told us the transmission had been worked on, but there were metal pieces all inside it and it was completely uselessNow we have a car we bought months ago that is sitting in my driveway until we can put a new transmission in it!! Family Auto Mart, Inc and the sales manager, ***, are NOT good business peopleThey don't care about ethics or honestyDo NOT buy from them, I learned that the hard way