Dear [redacted] , we truly apologize for any inconvenience that you may have had with Family Auto of GreenvilleWe had believed that we already addressed this complaint when you did contact the corporate office on December 2nd, However, in case there has been a misunderstanding, the toll free number to our corporate office is [redacted] , which is posted on the wall at an entrance at each locationIn case we have not properly relayed the original solution to the problem, we have addressed our customer service team as to the level of service they provide each customer and any that have not met this standard have been released from our serviceAlso, due to your inconvenience, and value as a great customer that communicates with us and tries to do the right thing, when you make your next installment of $200.00, we will defer the remaining past due balance to the end of the loan, thereby bringing your account into a completely “current” status, and you may resume making your regular payments as scheduledYou must come to the office during regular business hours to sign a form acknowledging that these are the steps being made to your accountWe truly do appreciate you, and your business, and expect that this will resolve any concerns you haveIf we have left anything unsettled, please do not hesitate to contact us directly
Dear [redacted] We wanted to thank you for notifying the Revdex.com of the problem you are experiencing with your account. [redacted]s the manager of that location of Family Auto and states that neither you, nor the primary account holder, have ever notified...
him of any issues or complaints in regard to this account. We would have been happy to address your concerns just as quickly had you contacted as at any point. We apologize for any inconvenience that you may have experienced with our company. First, let us assure you that your account has been notated and no one will be contacting your employer or your references at any point in the future. You are a very good customer, attempting to make payments consistently. However, it appears that we have the opportunity to bring your account completely current and we have been trying to reach to discuss this with you since your account is being negatively impacted. As you stated in your complaint we would have not been able to reach you through the information you originally provided and had no alternate means to contact you. We have also been unable to speak to you in person because you only make payments through our drop box, presumably after hours. When you signed your contract paperwork (attached), you agreed that we could reach out to your employer and references to communicate with you when we are unable to reach you after multiple attempts. I assure you that no personal or private information has been divulged to anyone and that that the only message we leave with any non account holder is to have you, "the customer" contact Family Auto and we then provide our phone number. Again, we truly apologize for the inconvenience and have removed your reference and employer information from the system. If you would like to discuss this further or learn how we can assist you in getting the account completely current, please call the office at [redacted]. Please remember that communicating with us will always result in a solution.Sincerely,Family Auto of Greenville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted]
[redacted]
Dear [redacted], we truly apologize for any inconvenience that you may have had with Family Auto of Greenville. We had believed that we already addressed this complaint when you did contact the corporate office on December 2nd, 2014. However, in case there has been a misunderstanding, the toll free...
number to our corporate office is [redacted], which is posted on the wall at an entrance at each location. In case we have not properly relayed the original solution to the problem, we have addressed our customer service team as to the level of service they provide each customer and any that have not met this standard have been released from our service. Also, due to your inconvenience, and value as a great customer that communicates with us and tries to do the right thing, when you make your next installment of $200.00, we will defer the remaining past due balance to the end of the loan, thereby bringing your account into a completely “current” status, and you may resume making your regular payments as scheduled. You must come to the office during regular business hours to sign a form acknowledging that these are the steps being made to your account. We truly do appreciate you, and your business, and expect that this will resolve any concerns you have. If we have left anything unsettled, please do not hesitate to contact us directly.
[redacted], Thank you so much for contacting us through the Revdex.com. We apologize for the inconvenience, but were unaware that you had any issues recently. We do note that on 11/18 a newly hired employee did draft your account for a regular payment by mistake, which you brought to...
our attention and we explained, then the payment was refunded to you immediately. When that refund was made to you, you also made a commitment to make your past due payment on 11/20. We have not heard from you since 11/18. On 11/28/15 the recurring system drafted one payment plus a late fee of $3.85, a fee you are notified of in your finance contract, due to your account being past due more than 10 days. This fee has been drafted on a prior payment with your account. Due to your troubles and the routine nature of your recurring autodraft not being available as scheduled, we will remove this feature from your account. You will need to make your payments in person, or feel free to make them over the phone, being mindful of the $4.00 convenience fee for paying by phone. We are in the process of setting up online payments and text payments to help also. Please contact us at [redacted] to make arrangements to bring your account current. We apologize for any inconvenience you may have experienced.
Dear [redacted] , we truly apologize for any inconvenience that you may have had with Family Auto of GreenvilleWe had believed that we already addressed this complaint when you did contact the corporate office on December 2nd, However, in case there has been a misunderstanding, the toll free number to our corporate office is [redacted] , which is posted on the wall at an entrance at each locationIn case we have not properly relayed the original solution to the problem, we have addressed our customer service team as to the level of service they provide each customer and any that have not met this standard have been released from our serviceAlso, due to your inconvenience, and value as a great customer that communicates with us and tries to do the right thing, when you make your next installment of $200.00, we will defer the remaining past due balance to the end of the loan, thereby bringing your account into a completely “current” status, and you may resume making your regular payments as scheduledYou must come to the office during regular business hours to sign a form acknowledging that these are the steps being made to your accountWe truly do appreciate you, and your business, and expect that this will resolve any concerns you haveIf we have left anything unsettled, please do not hesitate to contact us directly
Dear [redacted] We wanted to thank you for notifying the Revdex.com of the problem you are experiencing with your account. [redacted]s the manager of that location of Family Auto and states that neither you, nor the primary account holder, have ever notified...
him of any issues or complaints in regard to this account. We would have been happy to address your concerns just as quickly had you contacted as at any point. We apologize for any inconvenience that you may have experienced with our company. First, let us assure you that your account has been notated and no one will be contacting your employer or your references at any point in the future. You are a very good customer, attempting to make payments consistently. However, it appears that we have the opportunity to bring your account completely current and we have been trying to reach to discuss this with you since your account is being negatively impacted. As you stated in your complaint we would have not been able to reach you through the information you originally provided and had no alternate means to contact you. We have also been unable to speak to you in person because you only make payments through our drop box, presumably after hours. When you signed your contract paperwork (attached), you agreed that we could reach out to your employer and references to communicate with you when we are unable to reach you after multiple attempts. I assure you that no personal or private information has been divulged to anyone and that that the only message we leave with any non account holder is to have you, "the customer" contact Family Auto and we then provide our phone number. Again, we truly apologize for the inconvenience and have removed your reference and employer information from the system. If you would like to discuss this further or learn how we can assist you in getting the account completely current, please call the office at [redacted]. Please remember that communicating with us will always result in a solution.Sincerely,Family Auto of Greenville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted]
[redacted]
Dear [redacted], we truly apologize for any inconvenience that you may have had with Family Auto of Greenville. We had believed that we already addressed this complaint when you did contact the corporate office on December 2nd, 2014. However, in case there has been a misunderstanding, the toll free...
number to our corporate office is [redacted], which is posted on the wall at an entrance at each location. In case we have not properly relayed the original solution to the problem, we have addressed our customer service team as to the level of service they provide each customer and any that have not met this standard have been released from our service. Also, due to your inconvenience, and value as a great customer that communicates with us and tries to do the right thing, when you make your next installment of $200.00, we will defer the remaining past due balance to the end of the loan, thereby bringing your account into a completely “current” status, and you may resume making your regular payments as scheduled. You must come to the office during regular business hours to sign a form acknowledging that these are the steps being made to your account. We truly do appreciate you, and your business, and expect that this will resolve any concerns you have. If we have left anything unsettled, please do not hesitate to contact us directly.
[redacted], Thank you so much for contacting us through the Revdex.com. We apologize for the inconvenience, but were unaware that you had any issues recently. We do note that on 11/18 a newly hired employee did draft your account for a regular payment by mistake, which you brought to...
our attention and we explained, then the payment was refunded to you immediately. When that refund was made to you, you also made a commitment to make your past due payment on 11/20. We have not heard from you since 11/18. On 11/28/15 the recurring system drafted one payment plus a late fee of $3.85, a fee you are notified of in your finance contract, due to your account being past due more than 10 days. This fee has been drafted on a prior payment with your account. Due to your troubles and the routine nature of your recurring autodraft not being available as scheduled, we will remove this feature from your account. You will need to make your payments in person, or feel free to make them over the phone, being mindful of the $4.00 convenience fee for paying by phone. We are in the process of setting up online payments and text payments to help also. Please contact us at [redacted] to make arrangements to bring your account current. We apologize for any inconvenience you may have experienced.