Dear Revdex.com,
"">
We have reviewed Ms***’s complaint, we take this matter very serious and we apologize if we have made her upset. Our process is to have a signed credit application secured at the time of the car purchase or at any time that we have a client’s credit information pulled. Based on having a signed credit application our clients are allowing us to apply for credit on their behalf and we send the credit information to our credit partners with the intention of getting an approval. Unfortunately sometimes we have to send it to more than one credit institution but I can assure you that we did not send your credit information to different banks. We do have a signed credit application from Ms*** allowing us to secure financing and if she would like to see it or to discuss this matter with me further I would be more than happy to do that. I can not send proof of the signed credit application through e-mail due to the privacy laws in the state of California. I apologize for any inconvenience that this has caused and we look forward to discussing this further
Please contact me if you have any more questions
Sincerely,
*** ** ***
I cannot speak on behalf of *** as he is no longer a Mossy employee however, below are the details that I do know.11/19/purchased vehicle*the release of liability would have been mailed to the DMV shortly after the posting jacket was received by the business office ~ there is no
definite date12/1/Ford funded the deal EFT was posted 12/2/Payoff check to Hyundai was issued12/3/Payoff check to Hyundai was mailed12/3/DMV was processed on the Ford Fusion that was purchased12/11/Payoff check to Hyundai was cleared by bank Thank You,*** ***
At the time of the this transaction, Mr*** was physically stationed in the State of California and took physical possession of his vehicle while being
stationed in the State of CaliforniaThe taxes collected in the transaction are subject to be legally collected and sent to the State of California taxing authorityMossy Ford follows the California statutes regarding motor vehicle transactions without variance
At no point do we believe Mr*** was misled in any way shape or formBeing that Mossy Ford is a California based dealership, we have to follow California tax laws first and foremostIt was explained to Mr*** that we could waive the California Registration fees in lieu of collecting a $“Non-Resident Military” feeThis allows the Mr*** to register his new vehicle in his home state
On 09/06/2016, I personally had contact with Mr***During these conversations, I explained that California Dealers are required to collect California Tax when the customer is physically stationed in CaliforniaI advised Mr*** to keep his paperwork to show his home state that sales tax was collected at the time of the transaction and he should not be charged sales tax again in his home state of Alabama
In reviewing Mr***’s file, we first had contact with Mr*** on 07/30/As we navigated through the purchase process, Mr*** signed and executed the appropriate contracts and took delivery of his new vehicle on 08/26/In reviewing the signed contracts, it clearly shows that Mr*** was charged the $“Non-Resident Military” fee for his license applicationBeing that Mr*** was clearly stationed in California at the time of the transaction, the taxes were collected and processed as stated above
We are always more than willing to help Mr*** with his home state registration in AlabamaIt appears that our business office is continuing to help Mr*** directly with his registration needsAccording to MsSandra in our titling department, on 09/15/2016, she is in direct contact with Mr*** and they are moving toward resolving the registration issue
Best Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate the response and information. The whole experience of buying a vehicle from your dealership, was horrible from the get-go. (documents attached). My credit was being ran weeks after already having the vehicle in my possession, due to financing not being secured prior to me leaving the lot. Not only that, when I initially gave permission for a sales manager to run my credit, it was over the phone for a vehicle that was not actually in stock or available and then she wouldn't even tell me the monthly payments. I should have walked away from the deal.
Do to the circumstances of the poor customer service I received, I would appreciate a courtesy removal of these inquiries.
Regards,
[redacted]
At the time of the this transaction, Mr. [redacted] was physically stationed in the State of California and took physical possession of his vehicle while being stationed in the State of California. The taxes collected in the transaction are subject to be legally collected and sent to the State of...
California taxing authority. Mossy Ford follows the California statutes regarding motor vehicle transactions without variance. At no point do we believe Mr. [redacted] was misled in any way shape or form. Being that Mossy Ford is a California based dealership, we have to follow California tax laws first and foremost. It was explained to Mr. [redacted] that we could waive the California Registration fees in lieu of collecting a $98 “Non-Resident Military” fee. This allows the Mr. [redacted] to register his new vehicle in his home state. On 09/06/2016, I personally had contact with Mr. [redacted]. During these conversations, I explained that California Dealers are required to collect California Tax when the customer is physically stationed in California. I advised Mr. [redacted] to keep his paperwork to show his home state that sales tax was collected at the time of the transaction and he should not be charged sales tax again in his home state of Alabama. In reviewing Mr. [redacted]’s file, we first had contact with Mr. [redacted] on 07/30/2016. As we navigated through the purchase process, Mr. [redacted] signed and executed the appropriate contracts and took delivery of his new vehicle on 08/26/2016. In reviewing the signed contracts, it clearly shows that Mr. [redacted] was charged the $98 “Non-Resident Military” fee for his license application. Being that Mr. [redacted] was clearly stationed in California at the time of the transaction, the taxes were collected and processed as stated above. We are always more than willing to help Mr. [redacted] with his home state registration in Alabama. It appears that our business office is continuing to help Mr. [redacted] directly with his registration needs. According to Ms. Sandra in our titling department, on 09/15/2016, she is in direct contact with Mr. [redacted] and they are moving toward resolving the registration issue. Best Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appeI was never given a copy of the attached documents. I was never given the option to cancel maintenance even plan when I requested it before. I will contact Mr. [redacted] at Mossy Ford so he can cancel this maintenance plan. I will like to keep this case open until I see my payments reduced accordingly and maintenance plan off my contract.
Regards,
[redacted]
I cannot speak on behalf of [redacted] as he is no longer a Mossy employee however, below are the details that I do know.11/19/14 purchased vehicle*the release of liability would have been mailed to the DMV shortly after the posting jacket was received by the business office ~ there is no definite...
date12/1/14 Ford funded the deal EFT was posted 12/2/14 Payoff check to Hyundai was issued12/3/14 Payoff check to Hyundai was mailed12/3/14 DMV was processed on the Ford Fusion that was purchased12/11/14 Payoff check to Hyundai was cleared by bank Thank You,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear Mr [redacted]I'm responding to your e mail to advise you that unfortunately I do not have access to my e mail at all times. I see that you have now closed my case without me having an opportunity to replay to the last message from Mossy Ford. Just FYI, I do not agree to anything that has been mention from their part. Furthermore, I just found out that I was tricked I to purchasing a guarantee which was misrepresented to me at the time of closing the finance deal with [redacted] the finance manager which assisted me. Not only did he try to trick me into purchasing an alarm that was promised to be included in my truck, but also pushed me to purchase a guarantee in which he claimed I could have my oil changes every 3500 miles. When I reached 3000 miles, I contacted the service department at Mossy, just to find out that it is only necessary to change the oil once a year or every 20,000 miles. I was told by one of their service reps. The reason why I purchased this $2000.00 guarantee is because according to [redacted], I would save a lot of money since I had to service my car every 3500 miles, then I found out it was another scam. When I was contacted by MOSSY, I told them about this matter and the lady told me that there is nothing they can do about this because I signed a contract. Also I was told that [redacted] is not longer working for Mossy ford because they had too many complaints due to his dishonest sales tactics. I hope you can help me with this matter. It is not fair that we work so hard to make our money and establishments like this get away with all these scams. In short, I am not happy, and there is no way I will ever purchase another vehicle from them nor use their service department. Feel free to contact me at ###-###-####. I will try to check r mails at any given opportunity. Regards [redacted]
I would like to close this case ASAP….. I was taken care of by [redacted] and he made things better. I do not want any bad marks on their business. Regards,[redacted]
I’ve attached his maintenance plan. It clearly states the mileage and timelines of his services; every 10,000 miles and 10 total services over 84 months. He always has the option to cancel this plan, too. On the service side, all employees tell clients to refer to the Maintenance Minder for service notifications, or no longer than one year. His truck will tell him when the service is due. Mileage for services are dependent on driving conditions. Let me know if I can be of further help Sincerely,[redacted]
We are very sorry to have upset you in your car buying experience. In an effort to make it up to you we will write a letter to each one of the banks that we did submit your credit application too in the hopes that they will remove the credit inquiries as a sign of good faith. While we have no control over how these banks will respond it would be our pleasure to assist you with your request. I have attached a copy of the letter that we will be sending to the banks on your behalf.
We sincerely apologize for any inconvenience that his has caused.
Dear Revdex.com,
"">
We have reviewed Ms***’s complaint, we take this matter very serious and we apologize if we have made her upset. Our process is to have a signed credit application secured at the time of the car purchase or at any time that we have a client’s credit information pulled. Based on having a signed credit application our clients are allowing us to apply for credit on their behalf and we send the credit information to our credit partners with the intention of getting an approval. Unfortunately sometimes we have to send it to more than one credit institution but I can assure you that we did not send your credit information to different banks. We do have a signed credit application from Ms*** allowing us to secure financing and if she would like to see it or to discuss this matter with me further I would be more than happy to do that. I can not send proof of the signed credit application through e-mail due to the privacy laws in the state of California. I apologize for any inconvenience that this has caused and we look forward to discussing this further
Please contact me if you have any more questions
Sincerely,
*** ** ***
I cannot speak on behalf of *** as he is no longer a Mossy employee however, below are the details that I do know.11/19/purchased vehicle*the release of liability would have been mailed to the DMV shortly after the posting jacket was received by the business office ~ there is no
definite date12/1/Ford funded the deal EFT was posted 12/2/Payoff check to Hyundai was issued12/3/Payoff check to Hyundai was mailed12/3/DMV was processed on the Ford Fusion that was purchased12/11/Payoff check to Hyundai was cleared by bank Thank You,*** ***
At the time of the this transaction, Mr*** was physically stationed in the State of California and took physical possession of his vehicle while being
stationed in the State of CaliforniaThe taxes collected in the transaction are subject to be legally collected and sent to the State of California taxing authorityMossy Ford follows the California statutes regarding motor vehicle transactions without variance
At no point do we believe Mr*** was misled in any way shape or formBeing that Mossy Ford is a California based dealership, we have to follow California tax laws first and foremostIt was explained to Mr*** that we could waive the California Registration fees in lieu of collecting a $“Non-Resident Military” feeThis allows the Mr*** to register his new vehicle in his home state
On 09/06/2016, I personally had contact with Mr***During these conversations, I explained that California Dealers are required to collect California Tax when the customer is physically stationed in CaliforniaI advised Mr*** to keep his paperwork to show his home state that sales tax was collected at the time of the transaction and he should not be charged sales tax again in his home state of Alabama
In reviewing Mr***’s file, we first had contact with Mr*** on 07/30/As we navigated through the purchase process, Mr*** signed and executed the appropriate contracts and took delivery of his new vehicle on 08/26/In reviewing the signed contracts, it clearly shows that Mr*** was charged the $“Non-Resident Military” fee for his license applicationBeing that Mr*** was clearly stationed in California at the time of the transaction, the taxes were collected and processed as stated above
We are always more than willing to help Mr*** with his home state registration in AlabamaIt appears that our business office is continuing to help Mr*** directly with his registration needsAccording to MsSandra in our titling department, on 09/15/2016, she is in direct contact with Mr*** and they are moving toward resolving the registration issue
Best Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate the response and information. The whole experience of buying a vehicle from your dealership, was horrible from the get-go. (documents attached). My credit was being ran weeks after already having the vehicle in my possession, due to financing not being secured prior to me leaving the lot. Not only that, when I initially gave permission for a sales manager to run my credit, it was over the phone for a vehicle that was not actually in stock or available and then she wouldn't even tell me the monthly payments. I should have walked away from the deal.
Do to the circumstances of the poor customer service I received, I would appreciate a courtesy removal of these inquiries.
Regards,
[redacted]
At the time of the this transaction, Mr. [redacted] was physically stationed in the State of California and took physical possession of his vehicle while being stationed in the State of California. The taxes collected in the transaction are subject to be legally collected and sent to the State of...
California taxing authority. Mossy Ford follows the California statutes regarding motor vehicle transactions without variance. At no point do we believe Mr. [redacted] was misled in any way shape or form. Being that Mossy Ford is a California based dealership, we have to follow California tax laws first and foremost. It was explained to Mr. [redacted] that we could waive the California Registration fees in lieu of collecting a $98 “Non-Resident Military” fee. This allows the Mr. [redacted] to register his new vehicle in his home state. On 09/06/2016, I personally had contact with Mr. [redacted]. During these conversations, I explained that California Dealers are required to collect California Tax when the customer is physically stationed in California. I advised Mr. [redacted] to keep his paperwork to show his home state that sales tax was collected at the time of the transaction and he should not be charged sales tax again in his home state of Alabama. In reviewing Mr. [redacted]’s file, we first had contact with Mr. [redacted] on 07/30/2016. As we navigated through the purchase process, Mr. [redacted] signed and executed the appropriate contracts and took delivery of his new vehicle on 08/26/2016. In reviewing the signed contracts, it clearly shows that Mr. [redacted] was charged the $98 “Non-Resident Military” fee for his license application. Being that Mr. [redacted] was clearly stationed in California at the time of the transaction, the taxes were collected and processed as stated above. We are always more than willing to help Mr. [redacted] with his home state registration in Alabama. It appears that our business office is continuing to help Mr. [redacted] directly with his registration needs. According to Ms. Sandra in our titling department, on 09/15/2016, she is in direct contact with Mr. [redacted] and they are moving toward resolving the registration issue. Best Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appeI was never given a copy of the attached documents. I was never given the option to cancel maintenance even plan when I requested it before. I will contact Mr. [redacted] at Mossy Ford so he can cancel this maintenance plan. I will like to keep this case open until I see my payments reduced accordingly and maintenance plan off my contract.
Regards,
[redacted]
I cannot speak on behalf of [redacted] as he is no longer a Mossy employee however, below are the details that I do know.11/19/14 purchased vehicle*the release of liability would have been mailed to the DMV shortly after the posting jacket was received by the business office ~ there is no definite...
date12/1/14 Ford funded the deal EFT was posted 12/2/14 Payoff check to Hyundai was issued12/3/14 Payoff check to Hyundai was mailed12/3/14 DMV was processed on the Ford Fusion that was purchased12/11/14 Payoff check to Hyundai was cleared by bank Thank You,[redacted]
horrible customer service. the days of the customer is always right is a joke at this place, literally.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear Mr [redacted]I'm responding to your e mail to advise you that unfortunately I do not have access to my e mail at all times. I see that you have now closed my case without me having an opportunity to replay to the last message from Mossy Ford. Just FYI, I do not agree to anything that has been mention from their part. Furthermore, I just found out that I was tricked I to purchasing a guarantee which was misrepresented to me at the time of closing the finance deal with [redacted] the finance manager which assisted me. Not only did he try to trick me into purchasing an alarm that was promised to be included in my truck, but also pushed me to purchase a guarantee in which he claimed I could have my oil changes every 3500 miles. When I reached 3000 miles, I contacted the service department at Mossy, just to find out that it is only necessary to change the oil once a year or every 20,000 miles. I was told by one of their service reps. The reason why I purchased this $2000.00 guarantee is because according to [redacted], I would save a lot of money since I had to service my car every 3500 miles, then I found out it was another scam. When I was contacted by MOSSY, I told them about this matter and the lady told me that there is nothing they can do about this because I signed a contract. Also I was told that [redacted] is not longer working for Mossy ford because they had too many complaints due to his dishonest sales tactics. I hope you can help me with this matter. It is not fair that we work so hard to make our money and establishments like this get away with all these scams. In short, I am not happy, and there is no way I will ever purchase another vehicle from them nor use their service department. Feel free to contact me at ###-###-####. I will try to check r mails at any given opportunity. Regards [redacted]
We will be releasing the vehicle to the client at no charge.
I would like to close this case ASAP….. I was taken care of by [redacted] and he made things better. I do not want any bad marks on their business. Regards,[redacted]
I’ve attached his maintenance plan. It clearly states the mileage and timelines of his services; every 10,000 miles and 10 total services over 84 months. He always has the option to cancel this plan, too. On the service side, all employees tell clients to refer to the Maintenance Minder for service notifications, or no longer than one year. His truck will tell him when the service is due. Mileage for services are dependent on driving conditions. Let me know if I can be of further help Sincerely,[redacted]
Dear Ms. [redacted],
We are very sorry to have upset you in your car buying experience. In an effort to make it up to you we will write a letter to each one of the banks that we did submit your credit application too in the hopes that they will remove the credit inquiries as a sign of good faith. While we have no control over how these banks will respond it would be our pleasure to assist you with your request. I have attached a copy of the letter that we will be sending to the banks on your behalf.
We sincerely apologize for any inconvenience that his has caused.
[redacted]