Family Care Physicians, PC

This letter is in response to complaint# [redacted] , filed by [redacted] of [redacted] NYWe have received the complaint, have reviewed it at lengths with our billing department and offer the following response to this complaintThe date of service for this claim was 9/22/Barb in our billing department first attempted a call for payment to [redacted] manager, [redacted] on 12/21/checking on the status of payment on this claim, as this was listed by the patient as the payer upon being seen in our officeA message was left for Jennifer and never returnedUpon communication with the New York State Worker's Compensation Board, we were told the payer for [redacted] claims was [redacted] , and the claim was therefore sent to them on 2/11/This information given must have been incorrectOur billing department was unaware of the non-relationship between [redacted] and [redacted] (the final payer of the claim)We apologize for the inconvenience this has caused to [redacted] and [redacted] The account has been paid in full by [redacted] and no further calls or invoices will be sent to [redacted] Sincerely, Michelle M., Administrator

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory Although I do feel it's necessary to note that they were absolutely aware that [redacted] ***is NOT affiliated with [redacted] as I explained this in great detail on two occasions to Barb In fact, I am the one who provided Barb with the contact name ( [redacted] ) and phone number for [redacted] in an effort to help her bill the appropriate companyBarb indicated to me that [redacted] was not paying the invoice and that she contacted the Workers Comp Board I told Barb that I understand her frustration, but we are not [redacted] and have nothing to do with the invoice After filing this complaint, I personally forwarded the invoice to [redacted] at [redacted] (which might be why they paid it) Furthermore, the first attempt to get us to pay this invoice was in the fall of 2016, then several times in The billing/collections practices at this company are concerning I encourage them to keep better phone records and billing documentation to ensure this does not happen with other organizationsRegards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.  Although I do feel it's necessary to note that they were absolutely aware that [redacted]. is NOT affiliated with [redacted] as I explained this in great detail on two occasions to Barb.  In fact, I am the one who provided Barb with the contact name ([redacted]) and phone number for [redacted] in an effort to help her bill the appropriate company. Barb indicated to me that [redacted] was not paying the invoice and that she contacted the Workers Comp Board.  I told Barb that I understand her frustration, but we are not [redacted] and have nothing to do with the invoice.  After filing this complaint, I personally forwarded the invoice to [redacted] at [redacted] (which might be why they paid it).  Furthermore, the first attempt to get us to pay this invoice was in the fall of 2016, then several times in 2017. The billing/collections practices at this company are concerning.  I encourage them to keep better phone records and billing documentation to ensure this does not happen with other organizations. Regards, [redacted]

This letter is in response to complaint# [redacted], filed by [redacted] of [redacted] NY. We have received the complaint, have reviewed it at lengths with our billing department and offer the following response to this complaint. The date of service for this claim was 9/22/15. Barb in our...

billing department first attempted a call for payment to [redacted] manager, [redacted] on 12/21/15 checking on the status of payment on this claim, as this was listed by the patient as the payer upon being seen in our office. A message was left for Jennifer and never returned. Upon communication with the New York State Worker's Compensation Board, we were told the payer for [redacted] claims was[redacted], and the claim was therefore sent to them on 2/11/16. This information given must have been incorrect. Our billing department was unaware of the non-relationship between[redacted] and [redacted] (the final payer of the claim). We apologize for the inconvenience this has caused to [redacted] and [redacted]. The account has been paid in full by [redacted] and no further calls or invoices will be sent to [redacted].
Sincerely, Michelle M., Administrator