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Family Center of Farmington

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Family Center of Farmington Reviews (5)

Complaint: [redacted] I am rejecting this response because: I am writing in response to your attachment from The Family Center Ms [redacted] stated that I only brought the mower in May of to have the oil changed I do not have a ticket for that servicing I also never received a ticket for the final time I took the mower in (December, 2017) I do have other tickets showing servicing for the cub cadet, including the following oil changesL 2/5/- ticket [redacted] 2/10/- ticket [redacted] In both instances I asked for their spring maintenance package and was charged for an oil filter and oil change That means a yearly oil change as required by the warranty The other times were for a variety of problems including the mower suddenly stopping I can provide a copy of all of these transactions if necessary I have dealt with the store and have always had good results I really feel this was a bad cub cadet mower I did not neglect the mower I have moved on and bought another mower, not a Cub Cadet and not from the Family Center If they are not going to act - so be it However, I don't like seeing the facts misrepresented [redacted] Sincerely, [redacted] ***

THE CUB CADET WAS BROUGHT TO THE FAMILY CENTER ON SEPARATE OCCASIONSOUR MECHANIC NOTED ON SEPARATE OCCASSIONS THAT THE UNIT WAS DIRTY AND THE CUSTOMER NEEDED TO KEEP THE UNIT CLEANER, AS THE UNIT IS AIR COOLED AND ANY EXCESS DEBRIS COULD CAUSE DAMAGEWE ARE A CUB CADET DEALER AND TO KEEP THAT STATUS, WE MUST ADHERE TO THEIR WARRANTY POLICY AND GUIDELINESAT THIS POINT, WE HAVE DONE WHAT WE CAN FOR THIS CUSTOMER WITH CUB CADET AGAIN, WE MUST FOLLOW THEIR POLICY REGARDING WARRANTYS ON ANY CUB CADET UNIT

THE CUB CADET WAS BROUGHT TO THE FAMILY CENTER ON 4 SEPARATE OCCASIONS. OUR MECHANIC NOTED ON 3 SEPARATE OCCASSIONS THAT THE UNIT WAS DIRTY AND THE CUSTOMER NEEDED TO KEEP THE UNIT CLEANER, AS THE UNIT IS AIR COOLED AND ANY EXCESS DEBRIS COULD CAUSE DAMAGE. WE ARE A CUB CADET DEALER AND TO KEEP THAT STATUS, WE MUST ADHERE TO THEIR WARRANTY POLICY AND GUIDELINES. AT THIS POINT, WE HAVE DONE WHAT WE CAN FOR THIS CUSTOMER WITH CUB CADET.   AGAIN, WE MUST FOLLOW THEIR POLICY REGARDING WARRANTYS ON ANY CUB CADET UNIT.

Complaint: [redacted]
I am rejecting this response because:
I am writing in response to your attachment from The Family Center.  Ms [redacted] stated that I only brought the mower in May of 2015 to have the oil changed.  I do not have a ticket for that servicing.  I also...

never received a ticket for the final time I took the mower in (December, 2017).  I do have 9 other tickets showing servicing for the cub cadet, including the following oil changesL 2/5/16 - ticket [redacted] 2/10/17 - ticket [redacted] In both instances I asked for their spring maintenance package and was charged for an oil filter and oil change.  That means a yearly oil change as required by the warranty.  The other times were for a variety of problems including the mower suddenly stopping.  I can provide a copy of all of these transactions if necessary.  I have dealt with the store and have always had good results.  I really feel this was a bad cub cadet mower.  I did not neglect the mower.  I have moved on and bought another mower, not a Cub Cadet and not from the Family Center.  If they are not going to act - so be it.  However, I don't like seeing the facts misrepresented.  [redacted]
Sincerely,
[redacted]

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Address: 165 Walker Rd, Farmington, Missouri, United States, 63640-2051

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