Family Christian Doors, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Family Christian Doors is a company that takes advantage of women and elderly people The guy sold a garage door opener far to expensive My roommate is not street smart and can be talked into anything.The Company could have come out as a courtesy and opened the garage door in a minute My roommate is living in Cleburne now taking care of her year old Mother I do not know anything about the garage door.I parked my car in there because of the storms I could not get out The door would open enough to crawl underI did, tried and it was stuck I did not know to push a lever to open it The guy came out crawled under the doorHe said that will be $ He said it could be a spring, many things that could be causing the door not to open I begged him to open itI said I did not want it fixed He still wanted $ I knew it was something simple.I was mad, he could have helped out If he told me the truth, and said I will open it if you can give me $for gas and trouble I would have complied I know I will not receive any money from Family Christian door I just want to voice my disapproval of there policies The other company that came out did not sell my roommate the garage door opener for $ You can buy one for $at Sears The matter is not resolved until this company is put on a list of bad Business practices Janet Kennedy

When the customer contacted our office we gave him an estimated range for a standard garage door torsion springWe try not to give price ranges over the phone unless the customer is persistentBecause we cannot give exact pricing over the phone, we offer free on site estimates Upon arriving on site the technician noticed the brand of door has an enclosed spring that is proprietary to that companyMost garage door companies will not have the materials to change out the springIn this situation, a torsion conversion is recommended for us to get the customers door up and goingOur technician explained all of the information thoroughly to the customerIf the customer did not want to do the work, he would have simply left an estimate at no chargeThe customer requested we do the work on the garage doorAfter we completed the work and the technician had left the job site, the customer called in requesting a refund because the estimated quote we gave over the phone was lower than the completion priceWe will never guarantee any pricing over the phone nor would we ever charge a customer without approval on workThe work was already very heavily discountedWe stand behind both our office staff and our technician / [redacted] Style Definitions */

Your customer service representative did not state that the quote was just an estimateI also explained in my original complaint that the work had to be completed not because of the "great price" that was changed by your technician but for the fact that I was traveling for business the next day, all other garage door repair companies were closed and I did not want my wife left with the burden of accessing a heavy garage door.What sort of company does not take the time to thoroughly qualify a customer's needs? A company that doesn't care, is only out to make as much profit as possible and not particular about how they obtaining that goalYou stand by your "Christian" company name amist low standards, and a quick buckShame on you.This isn't about a partial refund that I know I won't get from youThe bottom line is that your company lacks integrity and should not have the Revdex.com endorsement displayed on your Family "Christian" Doors advertisements

I figured it would be your last response and that this matter would not be resolved, the reason being is that you can't accept no wrong doingYou back up your office staff and install mechanic without even looking into the matterIf you don't care about the consumer's facts for business transactions that transpire with incident then why would the Revdex.com endorse you? Your creditably would be at 100% in a third world country where customers are taken advantage of on a regular basis but not here in the United Sates of America.In closing, since you won't respond to this message, I really hope you train your customer service department to better qualify the customer in that a quote will be a true representation of the price for the work requiredAfter all, that's what a good American business should be based on - honest work

On April 29th Mrs Ke [redacted] did call us out We had installed a Liftmaster for her roommate in early The labor and install had been out of warranty for years When our techarrived she stated she did not want to fix the door she just wanted it openSo we quoted her a minimum labor of to open the door, which is a industry standard and basically the same amount that she paid the other company to do the same job There is no basis to this claim Thank you, [redacted] Family Christian Doors, LLC [redacted] ***

The customer called due to a garage door opener problemWe do have a tucoupon however, the customer stated there was an issue with the garage doorOur technician went to the locationHis diagnosis based on his professional opinion and several years of experience in the field was a broken springThe type of spring the customer has is enclosed so it would be hard to see for someone who is not experienced in garage door repairThe customer did not want to get the work done to the garage doorWe left an estimate at the locationWe did NOT charge the customer any fee for going out to the locationThe customer may be able to operate the door as of right now, but the spring is broken, and running the garage door as is will only cause more damage to door and openerAfter receiving the review we have tried reaching out to customer with no response

We stand with out previous responseThank you

The cable was never snapped when the technician came out to the home and the cord was not or still is not spliced into an extension cord ran thru the ceiling.I had never told the tech that I would contact and electrician to install anything into my garageThe call center person did exactly tell me that a "***" would call me back, it was not until I call the main number that the new person said the correct name of my tech (Ben) his surpervisior was name ***Therefore, Yes the tech did come out the next and replace the garage opener back into the orginial spot, without an electrician ever being called out or anything install into the wallThe same thing that he did the very next day, could have been the same thing that should have been done on the 1st trip out to my home. Which was put up a new garage opener and let me run an extension cord into my outlet. Furthermore, the company website states 24/7, why did I have to wait until the next day to get anything fixNow, me the customer had to be off from work for days in a row to make sure someone was home, when this could have been resolved on the very 1st trip.Everything is fix, however; this company would not be getting an referral from meAnd I hope nothing ever breaks or go wrong with their product because I would hate to call this company out again

Mrs *** second response provides no additional information from her first complaint. Our response is the same as well. The charged was for a garage door opener her roommate chose years prior and has been out of warranty for years. The of new charges was minimum labor to get her back into her garage. This is basically the same amount she paid the other company to do the same work. There is no basis to this complaint. If we could have know that a dollar discount would have made her happy, we would gladly have done that. However, she was being profane and we simply left as to not escalate things further

This will be our last response in regards to this issueAs previously stated, our office staff and technician followed all procedures correctlyWe fixed your door as requested by you at a heavily discounted rateWe are sorry to hear that you feel that wayWe are confused as to why your frustration lies with our companyBut we do not feel there will be a resolution to this issue

We explain thoroughly over the phone that any price given is
an estimateThe technician is correct, we do not bombard our customers with questions
because we are unable to diagnose an issue over the phoneOnce again, that is
why we provide free on site estimatesYou asked for the technician to complete
the workIf you did not want the work completed, we would have simply left the
estimateWe stand behind our beliefs, our office staff and our technicianWe
are sorry that you feel that way

When you called in to schedule, you mentioned have a garage door problemA tune up does not cover a garage door problemAs the tune up states on the coupon, it is a preventative maintenance and inspection and it specifically list everything it covers on the couponWhen our technician was at your
location, you were not on siteAs you stated your partner was on siteThe technician looked over the door and originally was unsure of wanting to repair the garage doorHe gave the exact reason why to your partnerYour have a wall about 4' from the garage door which means when you open the door, it hits the wallThe set up itself is dangerous and something we prefer not to work on since it is not set up as a standard garage door set upThe customer was persistent in wanting our technician to resolve the issueThe price was agreed upon by the technician and the customer on siteThe tune up coupon was never mentioned because your garage door needed a repair, not a tune upThe repair was completed as promised and the onsite customer paid with a credit cardAfter the completion you had called out to the technician to make a complaintThe technician went out of his way to contact his manager to see if he could possibly honor a $off coupon to resolve the issueThe customer on site did not have any coupons on him at the timeThe technician was given approval, he followed through with the office staff to insure you received a refundHe attempted to email it to you but the email bounced back, he then attempted to send you the refund receipt through text messagesWithin minutes of the technician trying to resolve the issue on his end and get you the refund receipt, you continued to call the technician repeatedly to complainAs for you attempting to reach our office, our phone system was down for hours yesterday, we had all members of management working on the issue and had the systems back up and runningThe technician was trying to explain that situation to you but never got the opportunityWe have already issued a $refund out of good faithWe will not issue any other refunds for this jobThe work was completed as promised and agreed upon by our technician and the onsite customer

I am sorry for any confusion on the supervisors nameOur technicians go through an extension training program on fire hazards and there are certain policies they are required to go byHe was under the impression to that the outlet was going to be fixed or else he would have completed the operator install the same dayThe door and garage door opener are now repaired and working properlyYou do have a warranty on the work completed so if you do have any issues, please give us a callThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** I have not read a response from this business Family Christian Doors. The man called my roommate in Cleburne Texas and she said it was resolved. I would like to know why the Company charged $600.00for a garage door opener that we have had nothing but trouble with. I would also like to know why he did not open door, which my car was in thereI could not get out. He wanted to charge $to push a leverMy roommate bought this door opener I did not know anything about how to operate it. She was miles away taking care of her year old mother. I used bad language because I was madI apologize for that.I think by not opening the door was bad business. He could have done it. He wanted the money. He did not want to lower the price for the call. I called another company, he fixed it in one minute. I paid him $84.00.I have unplugged the system

We do not sell "junk" operatorsThe operator you had installed is a good quality operatorYes, it is a cheaper(price wise) option than other operators but we give our customers optionsThat is the unit that was discussed with you by our technician on site, and that is the operator that we installedWe sell several different options depending on use and features the customer is requestingChamberlain manufactures both Lift Master and Craftsman operators as wellAll of which are highly rated and very well known operatorsWe would not sell "junk" operators because we warranty each and every one of our productsIf we only sold "junk" operators, we wouldn't be in business because we would be sending our technicians on warranty calls dailyThe problem you had described sounded like it was an issue with the safety senors being knocked out of alignmentWhich would explain why you had an issue originally and then cancelled the original appointmentsWe attempted several times to schedule an appointment and you were being unreasonableInstead of scheduling the appointment you decided to threaten the representative with bashing us online and you hung up the phoneWe would have been more than happy to schedule you for an appointment, send out a field supervisor to diagnose the unit and get any issues resolvedInstead of scheduling the appointment, you had another company come out and remove the operatorAt this point, because there were significant alterations made to the product, the warranty is now voided

Chamberlain is a very well known, quality garage door operator. That is the operator you and the technician agreed on before the original installation. Several garage door operators are sold by retailers. You may have found the operator at [redacted] for $139, but that does not include tax,...

installation, delivery or the operator or the additional accessories (remote and keypad) that you received with the unit. The deal you received was a great deal for a great unit. The other company may have downgraded the operator in attempt to upsell you on a more expensive unit. You were originally schedule for an appointment, you contacted us back and requested to cancel the appointment because you had aligned the sensors and the garage door was working properly. The second time you contacted us,  you demanded an appointment that same evening. We apologized several times and explained that the soonest we would have available would be the Wednesday of that week. You refused and again demanded that we came out same day. We contacted our supervisor technician, rearranged the schedule and were able to offer you the next day, you refused that appointment as well. You told our office manager if we did not make it out that day that you would blast us with negative reviews online. At that point, no matter what we tried to do to resolve the issue, you were not allowing it. We gave you a warranty on your unit as we warranty all of our products. We offered to schedule an appointment to come out and inspect the unit. You even stated that you refused to allow the other garage door company to contact Chamberlain to trouble shoot the unit. We will not be issuing a refund or returning to the location to pick up the unit.  We installed the agreed upon unit correctly, we made several attempts to work with you in regards to scheduling.

On 11/09/2015 our technician went out to the location to repair a broken spring. We replaced both springs for $250. The technician is unable to run the garage door opener with a broken spring. So before diagnosing any problem with a garage door opener, the spring must be repaired. After repairing...

the springs the technician noticed the garage door opener was inoperable. The cable was completely snapped on the operator and it was spliced into an extension cord that was  ran thru the ceiling, which is not up to code. That is a fire hazard. The customer told our technician she would contact an electrician and get the correct outlet installed in her garage and call us back to have a garage door opener installed. After the technician left the location, the customer called in and requested to speak with a manager. Our owner Brandon is currently in seminary school and is unavailable. We explained to the customer that the technicians supervisor [redacted] would be in contact with her. The customer must have heard the name "[redacted]" incorrectly because she was never told that a "[redacted]" would contact her. The customer had called into the office 3 times within 10 minutes. She did not give the supervisor a chance to give her a call because she continued to call into our office. The supervisor called her back within 15 minutes of her first call to our company. We came out the very next day to install a garage door opener. Because the correct outlet was not installed we had the technician test the operator with an extension cord. We were more than helpful on getting the garage door up and running.

Complaint: [redacted]
I am rejecting this response because:I want a negative review for this company.  The customer service is poor and as I seen this company, FCD replaces garage door openers on almost every call.  I don't think this many people need new openers but that is where their money is.  This company has not tried to resolve the missing receiver by offering anything but they are quick to suggest on other things for your garage door.  Other customers hopefully will read this comment before getting this company.  There are many garage door companies and this is not the one you will want.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:‘the unit you sold us was not the agreed upon unit it was the only option presented. The unit sold to us is cheap and that is recognized by [redacted], our home builder, and three other installers I have visited with. Your goal was to create as much margin for the least exposure and subsequent calls show your intent to ignore the complaints of the home owner. [redacted] claims this is a cheap option and is recommended as a cheap option. They have better openers available, which you know, since you buy them from [redacted]. I feel with as many times as you were called, in the interest of customer service, you should have sent someone to check out your handy work (or lack of). It seems strange every single phone call was met with blaming accusations that it couldn’t be your responsibility but I disagree. Threats of additional charges to discourage service calls is poor service. You had every opportunity to eliminate this process simply by providing good customer service. Your offer to come out and check out this opener in a couple of days was too little too late. You told me that you wouldn’t warranty this door because I had someone else remove it but those conditions are not part of the sales agreement you provided. As when we spoke on the phone, come test this unit and you will see the failure.
Regards,
[redacted]