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Family Clothes

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Family Clothes Reviews (2)

Customer came in to the store to exchange black pants. Employee ask for receipt and notice it had been more then 10 days. Our employee lets customer know that our policy is exchange or store credit only within 10 days. We also have a store policy sign posted right in front of registers so customers...

know the store policy before making any purchases and its also on the receipt. She told employee that she had spoke to a male employee, but we talked every male employee to see who had spoken to customer and no one had received a call from that one customer. We did offer the customer another size to please her, but she started reacting with a strong rood attitude and being offensive attitude toward employee. but I talked to owner to discuss this issue, and he told me that we are able to give her store credit because this brand has no plus size anyway there one condition, it must be good condition with original tag. we hope that the customer is satisfied with. Thank you Family clothes Turlock CA

Review: I had went to purchase a pair of pants and dress from this location an they did not fit and so I called two days later to tell them that I would not be able to bring the items back in till after the 10 day refund a man answered the phone told me it would be ok as long as I had the recite an they will give me a bigger size when I went they denied me cause of the 10 day I told her I don't live in this area an they new I wasn't gonna be able to return on time she told me she would give me a bigger size but there was no size over LARGE they will not do anything about it what to do?Desired Settlement: Replace clothing for bigger size or store credit

Business

Response:

Customer came in to the store to exchange black pants. Employee ask for receipt and notice it had been more then 10 days. Our employee lets customer know that our policy is exchange or store credit only within 10 days. We also have a store policy sign posted right in front of registers so customers know the store policy before making any purchases and its also on the receipt. She told employee that she had spoke to a male employee, but we talked every male employee to see who had spoken to customer and no one had received a call from that one customer. We did offer the customer another size to please her, but she started reacting with a strong rood attitude and being offensive attitude toward employee. but I talked to owner to discuss this issue, and he told me that we are able to give her store credit because this brand has no plus size anyway there one condition, it must be good condition with original tag. we hope that the customer is satisfied with. Thank you Family clothes Turlock CA

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Description: Clothing - Retail

Address: 1366 W Olive Ave, Fresno, California, United States, 93727-4641

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