Family & Cosmetic Denistry; Bruce Taheri

September 17, Dear Representative of the Revdex.com:This letter is to provide a rebuttal to [redacted] ’s customer complaint The file number is [redacted] .On May 14, [redacted] contacted our office regarding ***’s braces stating that a bracket was coming off Juan told [redacted] that he could bring his son in with an assistant to look at the problem but didn’t know if it could be fixed By law an orthodontic assistant can only perform certain tasks without the doctor being present DrB [redacted] only works in our office every other Thursday [redacted] brought his son into the office but the problem was not one that the assistant by law could fix [redacted] became upset and made several rude comments to the front desk staff about wasting his time Juan had already explained before bringing the patient in that the problem may or may not be fixed [redacted] left and kept ***’s appointment for July 9, [redacted] brought [redacted] in for his apt on July 9, DrB [redacted] had the following to say about the visit, “ [redacted] accompanied the patient to the office for treatmentWhile treating the patient, [redacted] approached me in the treatment area about an incident that had occurred at the office on a day when I was not present [redacted] acted in a threatening manner towards myself and created a hostile environment disrupting treatment for all patientsAfter the incident, Office management and myself discussed options such as dismissing the patient to avoid future incidents.”I informed [redacted] of this decision He was very upset that DrB [redacted] no longer wanted to see *** I (Tina) spoke to [redacted] on several different occasions over the next few days about this decision I tried to intervene and find a solution that worked for both DrB [redacted] and [redacted] At one point [redacted] in the middle of these discussions contacted Juan and used extreme profanity about the situationDrB [redacted] decided to continue seeing [redacted] as long as his father no longer displayed a volatile demeanor I spoke to [redacted] on Thursday August 20, and informed him that DrB [redacted] would finish ***’s orthodontic case [redacted] ’s wife brought [redacted] into his appointment and even made a follvisit for six weeks In [redacted] ’s complaint said that DrB [redacted] and Juan showed disfavor toward Medicaid patients This statement is completely false My office takes over insurances and no staff member would ever discriminate against any insurance company If you have any questions or comments please do not hesitate to contact me at ###-###-#### or my email is [redacted] @***.comRegards, Tina O.Regional Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This letter is completely and have no true facts, I was there with my son at that appointment when I asked DrB [redacted] of this incident where Dr, B [redacted] shown no interest and starting to justify and cover Juan who is the one who is DISCRIMINATING patients who has MedicaidFurther more I requested Ms.Tina to pull out tapes of the recording where I made any threats or shown any disruptions to their business., the answer was ,"we don't keep tapes longer than a month" This was all to hide what exactly happened was the opposite of what they are sayingDuring my conversation with Ms.Tina She mentioned something from her" Shouting / getting up from chair " relating to Drb [redacted] and later dismissing saying She thought She heard that from Drb*** and Was made that as part of the story This office has so much wrong going on , Couple more parents are willing to step forward and launch a Complaint with Richmond Board of Dental Association, for the discriminatory behavior from this office staffIncluding DrB [redacted] Regards, [redacted]

September 17,
2015Dear Representative of the Revdex.com:This letter is to
provide a rebuttal to [redacted]’s customer complaint.  The file number is [redacted].On May 14, 2015 [redacted] contacted our
office regarding [redacted]’s braces stating that a bracket was coming off.  Juan told [redacted]...

[redacted] that he could bring his
son in with an assistant to look at the problem but didn’t know if it could be
fixed.  By law an orthodontic assistant
can only perform certain tasks without the doctor being present.  Dr. B[redacted] only works in our office every
other Thursday.  [redacted] brought his
son into the office but the problem was not one that the assistant by law could
fix.  [redacted] became upset and made
several rude comments to the front desk staff about wasting his time.  Juan had already explained before bringing
the patient in that the problem may or may not be fixed.  [redacted] left and kept [redacted]’s appointment
for July 9, 2015.[redacted] brought [redacted] in for his apt
on July 9, 2015.  Dr. B[redacted] had the
following to say about the visit,      “[redacted] accompanied the patient to the office for
treatment. While treating the patient, [redacted] approached me in the treatment
area about an incident that had occurred at the office on a day when I was not
present. [redacted] acted in a threatening manner towards myself and created a
hostile environment disrupting treatment for all patients. After the incident,
Office management and myself discussed options such as dismissing the patient
to avoid future incidents.”I informed
[redacted] of this decision.  He was very
upset that Dr. B[redacted] no longer wanted to see [redacted].  I (Tina) spoke to [redacted] on several
different occasions over the next few days about this decision.  I tried to intervene and find a solution that
worked for both Dr. B[redacted] and [redacted]. 
At one point [redacted] in the middle of these discussions contacted
Juan and used extreme profanity about the situation. Dr. B[redacted]
decided to continue seeing [redacted] as long as his father no longer displayed a
volatile demeanor.   I spoke to [redacted] on Thursday August 20, 2015 and informed him that Dr. B[redacted] would finish
[redacted]’s orthodontic case.  [redacted]’s
wife brought [redacted] into his appointment and even made a follow-up visit for six
weeks.  In [redacted]’s complaint said that Dr. B[redacted] and Juan showed disfavor toward Medicaid
patients.  This statement is completely
false.  My office takes over 30
insurances and no staff member would ever discriminate against any insurance
company.  If you have
any questions or comments please do not hesitate to contact me at ###-###-####
or my email is [redacted].comRegards, Tina O.Regional
Manager

September 17,
2015
Dear Representative of the Revdex.com:This letter is to
provide a rebuttal to [redacted]’s customer complaint.  The file number is [redacted].On May 14, 2015 [redacted] contacted our
office regarding [redacted]’s braces stating that a bracket was coming...

off.  Juan told [redacted] that he could bring his
son in with an assistant to look at the problem but didn’t know if it could be
fixed.  By law an orthodontic assistant
can only perform certain tasks without the doctor being present.  Dr. B[redacted] only works in our office every
other Thursday.  [redacted] brought his
son into the office but the problem was not one that the assistant by law could
fix.  [redacted] became upset and made
several rude comments to the front desk staff about wasting his time.  Juan had already explained before bringing
the patient in that the problem may or may not be fixed.  [redacted] left and kept [redacted]’s appointment
for July 9, 2015.[redacted] brought [redacted] in for his apt
on July 9, 2015.  Dr. B[redacted] had the
following to say about the visit,      “[redacted] accompanied the patient to the office for
treatment. While treating the patient, [redacted] approached me in the treatment
area about an incident that had occurred at the office on a day when I was not
present. [redacted] acted in a threatening manner towards myself and created a
hostile environment disrupting treatment for all patients. After the incident,
Office management and myself discussed options such as dismissing the patient
to avoid future incidents.”I informed
[redacted] of this decision.  He was very
upset that Dr. B[redacted] no longer wanted to see [redacted].  I (Tina) spoke to [redacted] on several
different occasions over the next few days about this decision.  I tried to intervene and find a solution that
worked for both Dr. B[redacted] and [redacted]. 
At one point [redacted] in the middle of these discussions contacted
Juan and used extreme profanity about the situation. Dr. B[redacted]
decided to continue seeing [redacted] as long as his father no longer displayed a
volatile demeanor.   I spoke to [redacted] on Thursday August 20, 2015 and informed him that Dr. B[redacted] would finish
[redacted]’s orthodontic case.  [redacted]’s
wife brought [redacted] into his appointment and even made a follow-up visit for six
weeks.  In [redacted]’s complaint said that Dr. B[redacted] and Juan showed disfavor toward Medicaid
patients.  This statement is completely
false.  My office takes over 30
insurances and no staff member would ever discriminate against any insurance
company.  If you have
any questions or comments please do not hesitate to contact me at ###-###-####
or my email is [redacted].comRegards, Tina O.Regional
Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This letter is completely false and have no true facts, I was there with my son at that appointment when I asked  Dr. B[redacted] of this incident where Dr, B[redacted] shown no interest and starting to justify and cover Juan who is the one who is DISCRIMINATING patients who has Medicaid. Further more I requested Ms.Tina  to pull out tapes of the recording where I made any threats or shown any disruptions to their business., the answer was ,"we don't keep tapes longer than a month"  This was all to hide what exactly happened was the opposite of what they are saying. During my conversation with Ms.Tina She mentioned something from her" Shouting / getting up from chair " relating to Dr. b[redacted] and later dismissing saying She thought She heard that from Dr. b[redacted].  and Was made that as part of the story. 
This office has so much wrong going on , Couple more parents are willing to step forward and launch a Complaint with Richmond Board of Dental Association, for the discriminatory behavior from this office staff. Including Dr. B[redacted]
Regards,
[redacted]