Family Danz Heating & Air Conditioning

If the customer would like to provide us with a new exact replacement partNew in the box unopened we will refund the cost of the part itselfWe would issue a refund of $total off the bill which is the cost we charged for the control board not including the labor

We appreciate you contacting Family Danz regarding the issue with your oil tankWe apologize for any confusion regarding the issues with your tankWe believe all industry standard practices for installation and operation of all residential HVAC equipment should be followed and would have been more than happy to inspect, reinspect and or quote on correcting any issues if we were given the opportunity to do soWhich we were not in this caseMy understanding is that the tank has already been replacedIf you have any other questions and or issues please contact Todd Danz directly at ###-###-####

We have been in contact with the customer regarding their service call concernsWe have offered the customer a 15% discount on the billThat was not acceptableBut they did not complain to us about the bill until about weeks after the work was doneIn order to resolve the matter we will offer a total discount of 18%Thank you

These issues have to be taken up with Quick Response and Family Danz We need your help as my mother is years old and in bad health [redacted] of Family Danz admitted responsibility for the damages and is now refusing to pay for the repairs His representative stated to my Mother that 'WAHTEVER IT TOOK TO MAKE HER WHOLE AGAIN FAMILY DANZ WOULD SEE TO IT THAT SHE WAS STATISFIED AND WHOLE LIKE SHE WAS PRIOR TO THE DAMAGES MADE BY THEIR REP.' We NEED your assistance and have provided all the documentation we have This is an issues that the Revdex.com can help us with PLEASEthey are refusing to work with us We have our lawyer working on this but we need your help