Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] Patient Relati Contact Phone: XXXXXXXXXX Contact Email: ***@familydentalcare.com On 4/1/ [redacted] posted a review on ***This review was brought to our attention and we investigated it*** does not post last namesWe exhaustively searched our records and did not find a [redacted] that matched the reviewWe have thousands of patients and it's difficult to discover who a patient is by only a first name [redacted] would not disclose any information so we replied to the post stating that [redacted] is not a patient of record [redacted] then replied to our business responseAt that point we sent [redacted] a private message through ***This messageis only available for [redacted] to readI stated that I handle patient relations and would like to resolve the issue with herI gave her my name and numberI then stated that based on our information (which is only a first name) that her post is fraudulentI requested that she remove the post or call me so we could resolve the issue togetherNow that Ms [redacted] has filed this complaint, I was able to locate her file (because a last name is included)Ms [redacted] has not been seen in our office since September She has NEVER had any treatment done by our officeShe refused all recommended treatmentNone of our communication with Ms [redacted] was threateningI requested that she call meShe has not done soAdditionally Ms [redacted] had an HMO plan when she was seen at our officeI contacted the planMs [redacted] never filed a complaint with them about our office, which is the proper protocol for a patient with an HMO planThere is no proof that Ms [redacted] ever had a complaint or issue with our officeShe did not call us or her plan to resolve any problem she may have hadAt this point, I will consider this matter closed Sincerely, [redacted] Patient Relations
Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted] Patient Relati
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@familydentalcare.com
On 4/1/13 [redacted] posted a review on [redacted]. This review was brought to our attention and we investigated it. [redacted]...
does not post last names. We exhaustively searched our records and did not find a [redacted] that matched the review. We have thousands of patients and it's difficult to discover who a patient is by only a first name. [redacted] would not disclose any information so we replied to the post stating that [redacted] is not a patient of record. [redacted] then replied to our business response. At that point we sent [redacted] a private message through [redacted]. This messageis only available for [redacted] to read. I stated that I handle patient relations and would like to resolve the issue with her. I gave her my name and number. I then stated that based on our information (which is only a first name) that her post is fraudulent. I requested that she remove the post or call me so we could resolve the issue together. Now that Ms. [redacted] has filed this complaint, I was able to locate her file (because a last name is included). Ms. [redacted] has not been seen in our office since September 2012. She has NEVER had any treatment done by our office. She refused all recommended treatment. None of our communication with Ms. [redacted] was threatening. I requested that she call me. She has not done so. Additionally Ms. [redacted] had an HMO plan when she was seen at our office. I contacted the plan. Ms. [redacted] never filed a complaint with them about our office, which is the proper protocol for a patient with an HMO plan. There is no proof that Ms. [redacted] ever had a complaint or issue with our office. She did not call us or her plan to resolve any problem she may have had. At this point, I will consider this matter closed.
Sincerely,
[redacted]
Patient Relations
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] Patient Relati Contact Phone: XXXXXXXXXX Contact Email: ***@familydentalcare.com On 4/1/ [redacted] posted a review on ***This review was brought to our attention and we investigated it*** does not post last namesWe exhaustively searched our records and did not find a [redacted] that matched the reviewWe have thousands of patients and it's difficult to discover who a patient is by only a first name [redacted] would not disclose any information so we replied to the post stating that [redacted] is not a patient of record [redacted] then replied to our business responseAt that point we sent [redacted] a private message through ***This messageis only available for [redacted] to readI stated that I handle patient relations and would like to resolve the issue with herI gave her my name and numberI then stated that based on our information (which is only a first name) that her post is fraudulentI requested that she remove the post or call me so we could resolve the issue togetherNow that Ms [redacted] has filed this complaint, I was able to locate her file (because a last name is included)Ms [redacted] has not been seen in our office since September She has NEVER had any treatment done by our officeShe refused all recommended treatmentNone of our communication with Ms [redacted] was threateningI requested that she call meShe has not done soAdditionally Ms [redacted] had an HMO plan when she was seen at our officeI contacted the planMs [redacted] never filed a complaint with them about our office, which is the proper protocol for a patient with an HMO planThere is no proof that Ms [redacted] ever had a complaint or issue with our officeShe did not call us or her plan to resolve any problem she may have hadAt this point, I will consider this matter closed Sincerely, [redacted] Patient Relations
Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted] Patient Relati
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@familydentalcare.com
On 4/1/13 [redacted] posted a review on [redacted]. This review was brought to our attention and we investigated it. [redacted]...
does not post last names. We exhaustively searched our records and did not find a [redacted] that matched the review. We have thousands of patients and it's difficult to discover who a patient is by only a first name. [redacted] would not disclose any information so we replied to the post stating that [redacted] is not a patient of record. [redacted] then replied to our business response. At that point we sent [redacted] a private message through [redacted]. This messageis only available for [redacted] to read. I stated that I handle patient relations and would like to resolve the issue with her. I gave her my name and number. I then stated that based on our information (which is only a first name) that her post is fraudulent. I requested that she remove the post or call me so we could resolve the issue together. Now that Ms. [redacted] has filed this complaint, I was able to locate her file (because a last name is included). Ms. [redacted] has not been seen in our office since September 2012. She has NEVER had any treatment done by our office. She refused all recommended treatment. None of our communication with Ms. [redacted] was threatening. I requested that she call me. She has not done so. Additionally Ms. [redacted] had an HMO plan when she was seen at our office. I contacted the plan. Ms. [redacted] never filed a complaint with them about our office, which is the proper protocol for a patient with an HMO plan. There is no proof that Ms. [redacted] ever had a complaint or issue with our office. She did not call us or her plan to resolve any problem she may have had. At this point, I will consider this matter closed.
Sincerely,
[redacted]
Patient Relations