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Family Dental Health Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
Regards,
*** ***
If family dental wants to discuss this furthur by phone then I wish for them to contact me by phoneThey did not leave a contact name of who I should speak with, and I do not want to call and have to explain the reason for my call to or different peopleThanks

*** ***
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*** *** *** Rd
*** SC 29651
Case ID #***
Dear Mr***
This is in response to your concerns regarding you and your wife's recent dental visits to Family Dental Health of *** *** Please know that we are glad to respond via email but would also be more than happy to discuss your concerns either by phone or in person
We review our fees annually and in doing so we consult with a third party companyThese guidelines keep us in line with what the insurance companies generally reimburse As new patients, your initial visits included comprehensive exams and full mouth x-rays which are necessary to diagnose patient treatmentThis initial fee is higher than an annual periodic six month cleaning which may or may not include x-raysWe also included free whitening at no charge to you or your wife
Mr***, your second restorative visit to our office included an elective procedure that is not an insurance covered expense for adultsPlease let us know if you did not want this service or you were misled in any way to think that it was covered by your insurance carrier.
In conclusion, at Family Dental Health we strive to provide our patients with excellent care which includes being upfront about all of our fees and servicesIt certainly was not our intention to mislead you in any way and once again would be more than happy to discuss your concerns further if you are inclined to do so
Kind Regards,
Family Dental Health
Management Services Organization
*** *** *** Rd
*** SC,

Dear Mr.***
We will be more than happy to call and discuss this Insurance issue with you. We will reach you by phone this week between 2-11-and 2-14-
Thank you for agreeing to speak with us to rectify this situationWe look forward to talking with you
Kind Regards,
*** *** & *** ***
Practice Coordinators

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
Regards,
[redacted]
 
I was called by a lady from the Family Dental offiice today. She went over the charges billed to me and I found out that the laughing gas I recieved was not covered by insurance and cost almost $80. I had requested it when the dentist was about to give me a shot, and they obliged my request without informing me, as I would have elected to not recieve if I was aware of it costing almost $80 . With reciving the last response that Family Dental sent through the Revdex.com I remembered it said."  Mr.[redacted], your second restorative visit to our office included an elective procedure that is not an insurance covered expense for adults. Please let us know if you did not want this service or you were misled in any way to think that it was covered by your insurance carrier."
 Im assuming the laughing gas was the elective procedure they were referring to, however the lady explained to me that she could not do anything about the cost as it had already been turned into insurance, although she could help me out at my next visit. I was assuming by the above mentioned response that they were going to try and help me take care of this concern now and not later as at this point im not sure if I will want to return there for any furthur dental services. Thanks [redacted]

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Address: PO Box 1370, Standish, Maine, United States, 04084

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