Family Doctors Office

On June 3, 2015 I received a forwarded email in which one of our customers had contacted you for assistance. The above ID was assigned to the complaint for reference. Once I received the letter I contacted my staff with instruction to reach out to the customer directly to open the lines of...

communication and to make sure this issue is resolved. On June 4, 2015 the customer was reached via telephone with clear explanation to the clinic protocol on prescription renewal, reassurance was given that prescriptions were called to Pharmacy and sent in the mail. Customer verified that she had indeed received her prescriptions. Thank You for calling our attention to the correspondence from our customer and for this opportunity to resolve the concern. We recognize that a loyal customer is valuable and the positive effort of your service.

On June 3, 2015 I received a forwarded email in which one of our customers had contacted you for assistance. The above ID was assigned to the complaint for reference. Once I received the letter I contacted my staff with instruction to reach out to the customer directly to open the lines of...

communication and to make sure this issue is resolved. On June 4, 2015 the customer was reached via telephone with clear explanation to the clinic protocol on prescription renewal, reassurance was given that prescriptions were called to Pharmacy and sent in the mail. Customer verified that she had indeed received her prescriptions. Thank You for calling our attention to the correspondence from our customer and for this opportunity to resolve the concern. We recognize that a loyal customer is valuable and the positive effort of your service.