Family Dollar, Inc.

Good afternoon, Ms*** came into the store and requested that her former purchase be adjusted based on a coupon that she did not have with her at the time of purchase. The coupon was expired when she came in to request this and therefore could not be used on the purchase that she
was making that day eitherOur registers do not allow the store to process expired couponsAdditionally, our coupon states that it must be presented at the time of purchase. This is our policy. We are very sorry for the inconvenienceMary Ann *** Area Operations Manager District

Complaint: ***
I am rejecting this response because:
Date Sent: 1/4/2:13:PMComplaint: 12535041I am rejecting this response because: The area manager is incorrectThe coupon was not expired as evidenced by the dates on the coupon and my receipt on the attachments.I made my purchases on 11/28/17, received the coupon in the weekly ad on 11/29/and returned to the Family Dollar store on 11/30/with the coupon and my receipt from 11/28/17. I made another purchase on 11/30/17,but did not attempt to use the couponIt does not state on the coupon or in the weekly flyer that you must have the coupon at the time of purchasePlease see below what is printed in black on the coupon valid 11/27/through 12/4/17:Excludes prepaid airtime, gift cards, cell phones, tabacco products, beer or wine (where appicable).$off coupon valid on any net purchase of $or moreNet purchase price determined after all other offers, coupons and/or discounts have been taken.Cannot be combined with digital $off $Smart Coupon offer.Limit one per customer per visit.Promo Code: 2112573049015Resolution: Honor the coupon and post this company policy in the store for the consumer.Sincerely,Sharon ***