Family Electric Inc.

I'm working with *** from Family Electric to figure out a resolution At this point a narrower box may not be possible so the ideal seems to be out of reach However, a smaller box is indeed available with only spaces (I only need 11) then there would need to be repair work to the wall If this happens I will consider the complaint resolved I'll be e-mailing with *** also

Revdex.com:
We're still trying to work something out I'm not happy with the only option given, but it may be the only one I get Hope to have things figured out by the end of the week
Regards,
*** ***

Hi [redacted],My name is [redacted], I am a project manager at Family Electric. I am sorry to hear that the work we did for you did not meet your expectations. It is my hope that you and I can work together to come to an understanding and resolve the issues. I would like to come meet with you to go...

over your concerns. If you can let me know a time that works for you, I will be happy to come meet with you and discuss our options. Please let me know if this is acceptable to you. I look forward to hearing from you. I hope that we can provide you with the same level of satisfaction we strive to achieve with all of our customers. Thank you.Regards,[redacted]FAMILY ELECTRIC, INC.

Revdex.com spoke with [redacted] regarding this complaint. At this time the customer is emailing with the business in attempting to find a panel that fits the dimensions she is looking for. The issues with the size is that the standard panels at this time are no longer the size it was originally.

Hi [redacted],My name is [redacted], I am a project manager at Family Electric. I am sorry to hear that the work we did for you did not meet your expectations. It is my hope that you and I...

can work together to come to an understanding and resolve the issues. I would like to come meet with you to go over your concerns. If you can let me know a time that works for you, I will be happy to come meet with you and discuss our options. Please let me know if this is acceptable to you. I look forward to hearing from you. I hope that we can provide you with the same level of satisfaction we strive to achieve with all of our customers. Thank you.Regards,[redacted]FAMILY ELECTRIC, INC.Sent from my iPad

Hi [redacted],My name is [redacted], I am a project manager at Family Electric. I am sorry to hear that the work we did for you did not meet your expectations. It is my hope that you and I can work together to come to an understanding and resolve the issues. I would like to come meet with you to go...

over your concerns. If you can let me know a time that works for you, I will be happy to come meet with you and discuss our options. Please let me know if this is acceptable to you. I look forward to hearing from you. I hope that we can provide you with the same level of satisfaction we strive to achieve with all of our customers. Thank you.Regards,[redacted]FAMILY ELECTRIC, INC.Sent from my iPad

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and we are still working on a resolution.  Looking for a part or solution to the problem.  I'm happy that someone from the company has been in contact with me and hopefully we can come to a resolution soon.
Regards,
[redacted]

Review: I had Family Electric replace an old circuit panel in my home with a 100 amp main lug panel, this is the area I have an issue with. They also installed a new 70-Amp sub-panel, to replace an existing broken disconnect switch in the basement. And they ran a new washing machine circuit from the existing panel location.

I was told that there would be some drywall damage and I expected that but my issue is with the size of the new box and the quality of the work that was completed. The new circuit panel box does not sit flush on the wall, it's about an inch out from the drywall. I'm not okay with this. If I wanted to I can't patch the dry wall, because the tubing they put over some of the wires protrudes from the wall. Only 11 of the 24 spaces are used in the new box, and they drew lines from some spaces to another because they wrote on the wrong ones.

When I called and wrote to ask why the panel box was so large, not flush with the wall, and why the wires were sticking out I was told that I should build drywall out to the box and that they couldn't make that box flush. They told me I should value my safety over the look of the wall. After doing research I asked why a smaller panel wasn't used as there are many options. I was told I didn't ask for a smaller option or for it to fit perfectly in the wall and that I should again value my safety and that they stood behind their work. Of course I value my safety. When I hired them to do the job I believe they should have told me what the options were. I am not a professional electrician.. I didn't ask for the cheapest job, or just any panel box, I didn't know that asking for the best option for a project was something that I as the consumer had to do. They're the professional.

I was not here when they completed the work so my roommate paid them and they left. She said she knew it looked weird but didn't know what else to do. I also know they did not pull a permit for the work, so no one will come check it.Desired Settlement: I would like them to come fix the issue by putting a smaller panel in, making sure it's flush against the wall and making sure that no wire tubes protrude from the wall. Of course I still want it to be safe! If they refuse to fix it then I want a refund so that I can have someone else come fix it.

Business

Response:

Hi [redacted],My name is [redacted], I am a project manager at Family Electric. I am sorry to hear that the work we did for you did not meet your expectations. It is my hope that you and I can work together to come to an understanding and resolve the issues. I would like to come meet with you to go over your concerns. If you can let me know a time that works for you, I will be happy to come meet with you and discuss our options. Please let me know if this is acceptable to you. I look forward to hearing from you. I hope that we can provide you with the same level of satisfaction we strive to achieve with all of our customers. Thank you.Regards,[redacted]FAMILY ELECTRIC, INC.Sent from my iPad

Consumer

Response:

I'm working with [redacted] from Family Electric to figure out a resolution. At this point a narrower box may not be possible so the ideal seems to be out of reach. However, a smaller box is indeed available with only 12 spaces (I only need 11) then there would need to be repair work to the wall. If this happens I will consider the complaint resolved. I'll be e-mailing with [redacted] also.

Business

Response:

Revdex.com spoke with [redacted] regarding this complaint. At this time the customer is emailing with the business in attempting to find a panel that fits the dimensions she is looking for. The issues with the size is that the standard panels at this time are no longer the size it was originally.

Consumer

Response:

We're still trying to work something out. I'm not happy with the only option given, but it may be the only one I get. Hope to have things figured out by the end of the week.

Regards,