Family Estate Services

[redacted] hired us to do an estate sale for her as she told us these items would not fit in her condo she just purchased and just needed to get rid of them [redacted] was very friendly and always was glad to see me and hugged me when I came inMy first meeting (on June 17th) with [redacted] was pleasant and I felt bad for her situation as her and her husband were packing to move on their own and they are both elderlyI was hesitate in doing the sale for her due to them still living in the home and them being disorganizedIt is hard to set a home up for a sale with people still living in the homeI liked her and her husband and felt they needed my helpHer husband [redacted] has dementia and [redacted] was overwhelmedI read over the agreement with her and explained that we also offer additional services and charge $for packing and donating the unsold items and we reimburse ourselves for any items that could not be donated and taken to the dump [redacted] said she could not afford that so I lowered it to $in hopes this would cover my contractors pay and dump fee'sThis service fee is deducted from the clients sale proceed's and is in the agreementI took many trips to see [redacted] so I could get an idea of what was part of the sale and was waiting for her to finish deciding before we signed the agreementThe agreement was eventually signed on July 6th and emailed to her on July 7th(which I can provide proof of)This was after trips to her home and her being overwhelmed and undecided on what to take with theIt was still hard to determine what was in the sale and I was taking my chances in doing the sale due to items boxed up, covered and scattered throughout the home with items she was keepingDuring the four separate meetings the client made a point of pointing items out and asking what I would ask for these itemsI explained to her that what she paid for them and how old they were did not dictate pricingAs an example - Furniture is not easy to sell and formal pecan dinning room set with matching cabinet would be a tough one to sellI told her I would try to sell it as a set for $- $I also explained to [redacted] that we have had to donate many of them in the past due to the younger generation (which is regular estate sale shoppers do not buy these items and if they do they end up painting them) [redacted] did receive receipts for every item sold, some items on a couple of receipts were noted as "misc" due to the items being small dollar amounts ($- $- used candles,etc)Our client was told that if we had a line of many people waiting to check out that she would have a few receipts marked "misc" but I would ALWAYS write down larger items and items that were collectible [redacted] said she understood and laughed [redacted] s stepdaughter had called me at am the day of the sale to say that [redacted] had promised her a set of Christmas dishes and could I look for thisAs soon as we arrived at the home the day of the sale to finish preparing and setting up we spent minutes going through the garage and never found the itemsI called her step-daughter back to let her know and she mentioned [redacted] s memory was going and she probably packed them with the items being picked up by the moving company, she also told me [redacted] lost her cell phone on the trip down to her home and If I needed to reach [redacted] I could call her numberI called [redacted] on her step-daughters cell when sale had concluded and told her the cash total for the day [redacted] said she needed the money and I should have done a longer saleI explained again that without signage directing people that a second day was never successfulThis was a one day sale due to her community not allowing signage and our buyers would be people specfically looking for estate sales via internet advertising sitesI have done sales in her community in the past as one day sales for full households and have always done the best we could [redacted] s sale was NOT a full household and most of the items were inexpensive knick knacks from discounted department stores [redacted] has mentioned in her compaint antique dishes, a persian rug and 100's of toolsThe only item she is mentioning out of the three I have noted is the misc tools and there were maybe dozen(which she has receipts for) There were NO antique dishes nor a persian rug [redacted] had been packing dishes to move with her on one occassion that I was there and I helped her move the box to the rooms that were being blocked off with the items she was having the moving company picking up [redacted] called me on July 25th asking about the receipt amounts and items that I sold, she also mentioned that my contracted employee while packing to donate (on July 21st) mentioned that the King mattress was going to end up at the dump and maybe he would try it out himself since it was practically brand new and covered in plastic [redacted] said there was no receipt for thisI told [redacted] I was not aware that he did not dump it and felt she was entitled to be paid for it, [redacted] said "yes, I should be"I was in Nevada when we were speaking and told her I would call her on Monday, July 27th when I returnedI called [redacted] Monday (the 27th) and told her I was going to be sending her an additional check for $and not take our contracted commission for the mattress that my sub-contractor kept [redacted] then started complaining to me about the donation receipt and there was not enough room to write what was donatedI told her I would put together the list for her and she could staple it to the donation receipt for tax purposes(This was mailed this morning along with $for the mattress) [redacted] then started yelling at me saying she called Revdex.com and filed a complaint and that she knows "I sold the table and china cabinet for more)Only people had asked about the dinning room set earlier in the day and they only wanted to buy one of the pieces I got their name and number and told them that if I did not sell them by 3:00pm I would sell them separatly but they had to be back to the home by 4:that dayA little after I called each person and offered them the piece they were interested inWhen the parties arrived we negotiated the priceI can provide proof of name and phone number of each of these peopleMy agreement states that we have the right to negotiate pricing on behalf of the client [redacted] never asked that we put a reserve price on any itemIf she had it would have been noted in the agreement as I have done this for other clientsI am very hurt by the accussations and being treated this way as I was only trying to help them and their situationThey are alone and elderly with mental illnessesI have 100's of clients that have been very happy with my going above and beyond my contracted dutiesWhich I also did for [redacted] and her husband at of loyalty and just being humanWe swept the floor, packed up the kitchen and removed everything to the garage so when they came home they could relax and not have to look at the clutter for two days till my sub-contractor came out to finish packing and do the donationsI believe [redacted] s expectations were too high in what we could sell items for even though we had many conversations about this [redacted] s accussation of my making more money and expecting an additional $is ridiculousI have always treated my clients with honesty, respect and thoughtfulness[redacted]

[redacted] hired us to do an estate sale for her as she told us these items would not fit in her condo she just purchased and just needed to get rid of them. [redacted] was very friendly and always was glad to...

see me and hugged me when I came in. My first meeting (on June 17th) with [redacted] was pleasant and I felt bad for her situation as her and her husband were packing to move on their own and they are both elderly. I was hesitate in doing the sale for her due to them still living in the home and them being disorganized. It is hard to set a home up for a sale with people still living in the home. I liked her and her husband and felt they needed my help. Her husband [redacted] has dementia and [redacted] was overwhelmed. I read over the agreement with her and explained that we also offer additional services and charge $300 for packing and donating the unsold items and we reimburse ourselves for any items that could not be donated and taken to the dump. [redacted] said she could not afford that so I lowered it to $150 in hopes this would cover my contractors pay and dump fee's. This service fee is deducted from the clients sale proceed's and is in the agreement. I took many trips to see [redacted] so I could get an idea of what was part of the sale and was waiting for her to finish deciding before we signed the agreement. The agreement was eventually signed on July 6th and emailed to her on July 7th. (which I can provide proof of). This was after 3 trips to her home and her being overwhelmed and undecided on what to take with the. It was still hard to determine what was in the sale and I was taking my chances in doing the sale due to items boxed up, covered and scattered throughout the home with items she was keeping. During the four separate meetings the client made a point of pointing items out and asking what I would ask for these items. I explained to her that what she paid for them and how old they were did not dictate pricing. As an example - Furniture is not easy to sell and formal pecan dinning room set with matching cabinet would be a tough one to sell. I told her I would try to sell it as a set for $300 - $400. I also explained to [redacted] that we have had to donate many of them in the past due to the younger generation (which is regular estate sale shoppers do not buy these items and if they do they end up painting them) [redacted] did receive receipts for every item sold, some items on a couple of receipts were noted as "misc" due to the items being small dollar amounts ($.50 - $.75 - used candles,etc). Our client was told that if we had a line of many people waiting to check out that she would have a few receipts marked "misc" but I would ALWAYS write down larger items and items that were collectible. [redacted] said she understood and laughed. [redacted]s stepdaughter had called me at 7 am the day of the sale to say that [redacted] had promised her a set of Christmas dishes and could I look for this. As soon as we arrived at the home the day of the sale to finish preparing and setting up we spent 45 minutes going through the garage and never found the items. I called her step-daughter back to let her know and she mentioned [redacted]s memory was going and she probably packed them with the items being picked up by the moving company, she also told me [redacted] lost her cell phone on the trip down to her home and If I needed to reach [redacted] I could call her number. I called [redacted] on her step-daughters cell when sale had concluded and told her the cash total for the day. [redacted] said she needed the money and I should have done a longer sale. I explained again that without signage directing people that a second day was never successful. This was a one day sale due to her community not allowing signage and our buyers would be people specfically looking for estate sales via internet advertising sites. I have done sales in her community in the past as one day sales for full households and have always done the best we could. [redacted]s sale was NOT a full household and most of the items were inexpensive knick knacks from discounted department stores. [redacted] has mentioned in her compaint antique dishes, a persian rug and 100's of tools. The only item she is mentioning out of the three I have noted is the misc tools and there were maybe 3 dozen. (which she has receipts for) There were NO antique dishes nor a persian rug. [redacted] had been packing dishes to move with her on one occassion that I was there and I helped her move the box to the rooms that were being blocked off with the items she was having the moving company picking up. [redacted] called me on July 25th asking about the receipt amounts and items that I sold, she also mentioned that my contracted employee while packing to donate (on July 21st) mentioned that the King mattress was going to end up at the dump and maybe he would try it out himself since it was practically brand new and covered in plastic. [redacted] said there was no receipt for this. I told [redacted] I was not aware that he did not dump it and felt she was entitled to be paid for it, [redacted] said "yes, I should be". I was in Nevada when we were speaking and told her I would call her on Monday, July 27th when I returned. I called [redacted] Monday (the 27th) and told her I was going to be sending her an additional check for $100 and not take our contracted commission for the mattress that my sub-contractor kept. [redacted] then started complaining to me about the donation receipt and there was not enough room to write what was donated. I told her I would put together the list for her and she could staple it to the donation receipt for tax purposes. (This was mailed this morning along with $100 for the mattress) [redacted] then started yelling at me saying she called Revdex.com and filed a complaint and that she knows "I sold the table and china cabinet for more). Only 2 people had asked about the dinning room set earlier in the day and they only wanted to buy one of the pieces I got their name and number and told them that if I did not sell them by 3:00pm I would sell them separatly but they had to be back to the home by 4:30 that day. A little after 3 I called each person and offered them the piece they were interested in. When the parties arrived we negotiated the price. I can provide proof of name and phone number of each of these people. My agreement states that we have the right to negotiate pricing on behalf of the client. [redacted] never asked that we put a reserve price on any item. If she had it would have been noted in the agreement as I have done this for other clients. I am very hurt by the accussations and being treated this way as I was only trying to help them and their situation. They are alone and elderly with mental illnesses. I have 100's of clients that have been very happy with my going above and beyond my contracted duties. Which I also did for [redacted] and her husband at of loyalty and just being human. We swept the floor, packed up the kitchen and removed everything to the garage so when they came home they could relax and not have to look at the clutter for two days till my sub-contractor came out to finish packing and do the donations. I believe [redacted]s expectations were too high in what we could sell items for even though we had many conversations about this. [redacted]s accussation of my making more money and expecting an additional $1000 is ridiculous. I have always treated my clients with honesty, respect and thoughtfulness.[redacted]

While dealing with my husband's deteriorating condition,arranging for moving, carpet,window and house cleaning, closing on the current residence, I admit, Family Estate was not my top priority. However, [redacted] did remind me twice about her arrival time, but had arranged to set up,only one day. Her statement regarding delay of the set up is untrue. The day prior to the sale, she had asked that we not be there. We were preparing to leave for the weekend, and were still in the master bath area when they arrived. We finished our packing, and left. At no time were we hindering their ability to set up. Now, I wish I'd stayed around longer to to see just how it was done. The statement regarding my sister- in- law calling [redacted]:  I had NOT given her permission to call, nor did I have knowledge of her doing so until she returned from having coffee with her friends. They cleverly looked up the Sale and phone number on line, and called.
Had [redacted] called me to ask about [redacted]'s request, I would have saved her the bother of looking for the dishes, because I had packed them for my daughter. As for the receipt for the  heater---I had two space heaters in the garage as well as the propane heater. On the receipt, it was not specified which heater was listed along with the picture frames, and coffee pots. I assume, from the low price, it was space heater rather than than the twice- used, like new, propane heater.  Indeed, I did not expect to retrieve what I had paid for anything, but I have been to Estate Sales-including two in [redacted], and know what prices were charged for similar things, and they were certainly much more than [redacted] claims to have asked. Furthermore, at those sales, the name, phone #, and address of the agency was listed at the top of the receipt. I question--- if I have the original receipt copies, what was given as a receipt to the customer? The statement regarding the golf cart is totally untrue. [redacted] mentioned twice that she could sell the cart, but since we'd had several people already express interest in it, we knew we could sell it ourselves- which we did,and for the price [redacted] had said she could sell it!  The Military board, in which she had shown great interest, was something my husband would not consider selling, not to mention entrusting to someone else to sell. He has dealt in Militaria most of his life. There are still many items for which there is no accounting: I see the receipt for "sewing machine cabinet(s)", but was it the valuable [redacted] with all the programs for the electronic machine? That,plus the large, government issue safe were listed for $280.00. My computer, which [redacted] took with her several days before the sale, so she could clear it of my information, has not been accounted for.  There are many more items in question, but this compiles many of my concerns regarding the careless accounting, not only of items sold, but of what was " donated". 
I plan to pursue this with several other agencies, mostly so that other elderly people may be aware of the dishonest people waiting to take advantage of them, by claiming they " have mental illness"-[redacted]'s words, so that their claims can be dismissed.

Review: Family Estate conducted the sale of literally hundreds if items, including solid pecan, excellent condition 8 piece dining room set, antique dishes, hundreds of tools, [redacted] sewing machine with approx. $400.00 worth of unused programs, an entire moving clothing box, filled with all cleaned, and washed clothes, including cashmere sweaters and [redacted] knit pants, freezer, antique washboards, 1956 3' doll, GSA safe, garden tools, all types of glasses in complete sets of four, six or eight with no chips or damage to any, dozens of Christmas decorations, outdoor 6' heater,one year old and used twice, antique Persian carpet, just to name a few items. Deanna, the owner, gave me 44 poorly written and non descriptive receipts. For all that,and much more (I took pictures of everything to be sold), she sent me a check for $824.00! I'm quite certain she made several thousand. The agreement was to be 50/50. She also charged me $150.00 for " cost of donating unsold items, which in our verbal agreement, she had said was included in her share. However, she later said the cost is in the agreement, of which I have no copy, due to packing of my printer in preparation for moving. In addition,She sent me a small receipt from [redacted] for donated items. When contacted, she stated " you can't expect me to have receipts for everything. I worked my tail off for you, and was so busy!). I informed her I felt it was her job, as business woman to keep good receipts. I feel she took gross advantage of me, and I want compensation.Desired Settlement: I would detailed receipts, and at least. an additional $1000.00 for the items she sold. I believe others should beware of this business

Business

Response:

[redacted] hired us to do an estate sale for her as she told us these items would not fit in her condo she just purchased and just needed to get rid of them. [redacted] was very friendly and always was glad to see me and hugged me when I came in. My first meeting (on June 17th) with [redacted] was pleasant and I felt bad for her situation as her and her husband were packing to move on their own and they are both elderly. I was hesitate in doing the sale for her due to them still living in the home and them being disorganized. It is hard to set a home up for a sale with people still living in the home. I liked her and her husband and felt they needed my help. Her husband [redacted] has dementia and [redacted] was overwhelmed. I read over the agreement with her and explained that we also offer additional services and charge $300 for packing and donating the unsold items and we reimburse ourselves for any items that could not be donated and taken to the dump. [redacted] said she could not afford that so I lowered it to $150 in hopes this would cover my contractors pay and dump fee's. This service fee is deducted from the clients sale proceed's and is in the agreement. I took many trips to see [redacted] so I could get an idea of what was part of the sale and was waiting for her to finish deciding before we signed the agreement. The agreement was eventually signed on July 6th and emailed to her on July 7th. (which I can provide proof of). This was after 3 trips to her home and her being overwhelmed and undecided on what to take with the. It was still hard to determine what was in the sale and I was taking my chances in doing the sale due to items boxed up, covered and scattered throughout the home with items she was keeping. During the four separate meetings the client made a point of pointing items out and asking what I would ask for these items. I explained to her that what she paid for them and how old they were did not dictate pricing. As an example - Furniture is not easy to sell and formal pecan dinning room set with matching cabinet would be a tough one to sell. I told her I would try to sell it as a set for $300 - $400. I also explained to [redacted] that we have had to donate many of them in the past due to the younger generation (which is regular estate sale shoppers do not buy these items and if they do they end up painting them) [redacted] did receive receipts for every item sold, some items on a couple of receipts were noted as "misc" due to the items being small dollar amounts ($.50 - $.75 - used candles,etc). Our client was told that if we had a line of many people waiting to check out that she would have a few receipts marked "misc" but I would ALWAYS write down larger items and items that were collectible. [redacted] said she understood and laughed. [redacted]s stepdaughter had called me at 7 am the day of the sale to say that [redacted] had promised her a set of Christmas dishes and could I look for this. As soon as we arrived at the home the day of the sale to finish preparing and setting up we spent 45 minutes going through the garage and never found the items. I called her step-daughter back to let her know and she mentioned [redacted]s memory was going and she probably packed them with the items being picked up by the moving company, she also told me [redacted] lost her cell phone on the trip down to her home and If I needed to reach [redacted] I could call her number. I called [redacted] on her step-daughters cell when sale had concluded and told her the cash total for the day. [redacted] said she needed the money and I should have done a longer sale. I explained again that without signage directing people that a second day was never successful. This was a one day sale due to her community not allowing signage and our buyers would be people specfically looking for estate sales via internet advertising sites. I have done sales in her community in the past as one day sales for full households and have always done the best we could. [redacted]s sale was NOT a full household and most of the items were inexpensive knick knacks from discounted department stores. [redacted] has mentioned in her compaint antique dishes, a persian rug and 100's of tools. The only item she is mentioning out of the three I have noted is the misc tools and there were maybe 3 dozen. (which she has receipts for) There were NO antique dishes nor a persian rug. [redacted] had been packing dishes to move with her on one occassion that I was there and I helped her move the box to the rooms that were being blocked off with the items she was having the moving company picking up. [redacted] called me on July 25th asking about the receipt amounts and items that I sold, she also mentioned that my contracted employee while packing to donate (on July 21st) mentioned that the King mattress was going to end up at the dump and maybe he would try it out himself since it was practically brand new and covered in plastic. [redacted] said there was no receipt for this. I told [redacted] I was not aware that he did not dump it and felt she was entitled to be paid for it, [redacted] said "yes, I should be". I was in Nevada when we were speaking and told her I would call her on Monday, July 27th when I returned. I called [redacted] Monday (the 27th) and told her I was going to be sending her an additional check for $100 and not take our contracted commission for the mattress that my sub-contractor kept. [redacted] then started complaining to me about the donation receipt and there was not enough room to write what was donated. I told her I would put together the list for her and she could staple it to the donation receipt for tax purposes. (This was mailed this morning along with $100 for the mattress) [redacted] then started yelling at me saying she called Revdex.com and filed a complaint and that she knows "I sold the table and china cabinet for more). Only 2 people had asked about the dinning room set earlier in the day and they only wanted to buy one of the pieces I got their name and number and told them that if I did not sell them by 3:00pm I would sell them separatly but they had to be back to the home by 4:30 that day. A little after 3 I called each person and offered them the piece they were interested in. When the parties arrived we negotiated the price. I can provide proof of name and phone number of each of these people. My agreement states that we have the right to negotiate pricing on behalf of the client. [redacted] never asked that we put a reserve price on any item. If she had it would have been noted in the agreement as I have done this for other clients. I am very hurt by the accussations and being treated this way as I was only trying to help them and their situation. They are alone and elderly with mental illnesses. I have 100's of clients that have been very happy with my going above and beyond my contracted duties. Which I also did for [redacted] and her husband at of loyalty and just being human. We swept the floor, packed up the kitchen and removed everything to the garage so when they came home they could relax and not have to look at the clutter for two days till my sub-contractor came out to finish packing and do the donations. I believe [redacted]s expectations were too high in what we could sell items for even though we had many conversations about this. [redacted]s accussation of my making more money and expecting an additional $1000 is ridiculous. I have always treated my clients with honesty, respect and thoughtfulness.[redacted]

Consumer

Response:

I am rejecting this response because: [redacted] told more than a few untruths: I sent pictures of my items. The rug is in the picture of the items in the garage. It was rolled up and lying on the desk ( for which there is no receipt). There is no mention of the outdoor heater-1year old, and bought at Lowes for $400. I am shocked to read that I " have a mental illness", and that " most of my items were from discount stores"!! That is supposed to add credence to her sad tale, and dishonesty. Furthermore, several times during her visits to my home, she stated" don't throw or give anything away. I can sell everything! You can't believe what people will buy!" The statement regarding the implied disorganization is also false. On the day before the sale there were absolutely No boxes that were not for sale, in any room except the den and guest room, which were off- limits to customers. [redacted] had said she would place her desk across the doorway to those two rooms so that no one could enter them. There were also boxes in the master bath room, where her employee was to block off with the triple dresser. As for the "stepdaughter"'s request: my sister- in- law came back from having coffee with friends and reported to me that they had looked up my sale on line, called [redacted]- whose name was listed with the sale ad, and requested a search for Christmas dishes..I'd had no previous knowledge of her plan to do that, and I had never promised them to her, nor did I give her permission to call. I had, indeed, packed the dishes, and placed them in the guest room with the items for my daughter to take with her. [redacted] has woven quite a tale about my "dementia" in order to cover her dishonesty. I expect nothing will come as a result of my complaint, but I plan to make my case known, so that other elderly people will not encounter the same humiliation and heartbreak. The way in which her co-worker packed and mis-handled the beautiful items he was "donating" was so demeaning. There were so many things that could have been used by people in need, had they been carefully packed for transporting. My husband and I are very happy that we sold our golf cart and his medals without [redacted]'s "help", although she had "ever-so-helpfully" offered, several times, to sell them. I feel I have been grossly taken advantage of, and will do my best to spread the word to prevent others from the same..

Business

Response:

In regards to my previous clients complaint and her response.I stated her memory of our many conversations is not valid and she was becoming forgetful as I had repeatedly had to remind her when I was going to be back to set-up for the sale (which set-up was delayed due to her not being prepared for me and her own packing) I was trying to be respectful of the fact that they still lived in the home. Even though my agreement with them was to allow me 2 - 4 days to set up and this was not possible.Also, her daughter-in-law could not have called me if she had not discussed this with [redacted] when they arrived in the bay area and then getting my contact information from her when she did not have the items she was told she could have. As I stated before, we went out of our way the morning of the sale arriving 2 hours early and spent 45 minutes to an hour looking for the Christmas dishes.I have also attached a receipt for the propane heater we sold with a couple of other items to the same buyer. [redacted] was sent this receipt. I explain to ALL potentially new clients that regardless of what they paid for something we cannot get retail value for it in an estate sale environment. [redacted] had also been told by me that since she lived in a retirement community and most people were on fixed incomes that I would do the best I could and I would always try to get the highest and best price. (I am using this example because she keeps mentioning what she paid for the heater).My agreement states I have the right to price the items, I have this in my agreement because people always think there items are worth more than they are and what they paid for them and although I do try to get the best price it is NOT close to retail. If I had a second hand store I could price things higher. (A copy of our agreement was sent in my previous response).[redacted] always made comments about the move and they were broke, I told her over and over again that I would do the best I could for her. I cannot control how much sells and I always tell people not to throw things out because people collect odd things. As an example - [redacted] had said something early on that she was going to donate a wardrobe box full of clothes, I asked her not to and we could try to sell them. Every sale in every area is different and it is no fault of ours that we did not sell everything.I was honest, respectful and always went out of my way for [redacted] and her husband. I evwen put clothes in the dryer for them the day before the sale because she told me she had wet clothes in the wasjing machine and I was trying to help her since they were going to be gone for 4 days.I volunteered to sell the golf cart and military items because I knew people that purchased like items. [redacted] did not want to pay the commission, "we need the money" per [redacted]. I went as far as lowering my commission on the golf cart to 20% because I was just trying to help them.I have spoken to the people that helped me set-up and no one remembers ever seeing a rug nor selling one. I believe [redacted] was counting on making more money off the sale and the sale was not as profitable as her expectations so her claims are just trying to get more money from me.I have included a copy of an email that was sent to me from a client who's sale was within the same week as [redacted]s who was so thankful for my assistance in helping her mom and going out of my way for them. I have received MANY of these emails over the last couple of years but I am providing the most recent one to show my reputation and courtesy to all my clients.I have always treated my clients the same and it is unfortunate that someone who was so thankful to me for helping her "get rid" of the items she did not want to move across country and is now being outright untruthful and accussing me of these things. I keep reminding myself that they are older and I cannot make everyone happy all the time. Family Estate Services has helped 100 of families and has never had a complaint in doing so. I am deligent, respectful and always have their best interest in mind and ALWAYS go out of my way to help them.

Consumer

Response:

While dealing with my husband's deteriorating condition,arranging for moving, carpet,window and house cleaning, closing on the current residence, I admit, Family Estate was not my top priority. However, [redacted] did remind me twice about her arrival time, but had arranged to set up,only one day. Her statement regarding delay of the set up is untrue. The day prior to the sale, she had asked that we not be there. We were preparing to leave for the weekend, and were still in the master bath area when they arrived. We finished our packing, and left. At no time were we hindering their ability to set up. Now, I wish I'd stayed around longer to to see just how it was done. The statement regarding my sister- in- law calling [redacted]: I had NOT given her permission to call, nor did I have knowledge of her doing so until she returned from having coffee with her friends. They cleverly looked up the Sale and phone number on line, and called.