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Family Fare

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Reviews Pharmacy, Grocery Store Family Fare

Family Fare Reviews (4)

We apologize that we were unable to provide you with the ad item that you came to our store to purchase and that you didn't receive the customer service that you deserveWe try to have ad items in stock throughout the length of our ad, but occasionally we do run out of an ad item before the end of the adOur number one goal as a business is to provide our customers with the best shopping experience whether through our ad or most importantly through our customer serviceIf we run out of an ad item we have several ways that a customer can still leave our store feeling like they were helped and taken care ofOne is to provide the customer with a product that is comparable in price and in quality, at our advertised priceThe second is to offer a raincheck (good for days) if the item that we have to substitute doesn't meet our customer's criteriaI have spoken to the cashier in question and our Customer Service Manager about training on proper procedures and policies pertaining to your concern.We also would like to apologize for your extended wait at the registerWe understand that everyone's time is precious and our goal at the register is to provide fast, friendly serviceOccasionally, some transactions may take longer than a typical transaction for various reasonsWhen situations like yours occurs there are steps that should be taken to eliminate or mitigate embarrassment for a customer(s)When the wait is expected to take longer than the cashier should close their register and call over a managerThen the cashier should take the remaining customers and their product(s) to another register so they can be taken care ofI have spoken to the Customer Service Lead in question and our Customer Service Manager about training on proper procedures and policiesThis should help eliminate similar situations from occurring in the future.We appreciate all customer questions and concerns when it comes to our businessWe try to provide our associates with thorough trainingUnfortunately, some things are not retained or may be missed along the wayWe use situations like yours as a learning experience and an opportunity to retrain/educate our associates in our weekly manager meetingsWe thank you for your concern and we appreciate your loyalty to our business.Sincerely,Dave [redacted] Assistant Store Director

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ We are agreeing with the customerThere is a training issue with a new programWe are training the employees that did not understand our new programWe spoke to the customer and sent them a gift cardCustomer was happy with our conversation

Initial Business Response /* (1000, 5, 2015/09/23) */
We are agreeing with the customer. There is a training issue with a new program. We are training the employees that did not understand our new program. We spoke to the customer and sent them a gift card. Customer was happy with our...

conversation.

We apologize that we were unable to provide you with the ad item that you came to our store to purchase and that you didn't receive the customer service that you deserve. We try to have ad items in stock throughout the length of our ad, but occasionally we do run out of an ad item before the end of...

the ad. Our number one goal as a business is to provide our customers with the best shopping experience whether through our ad or most importantly through our customer service. If we run out of an ad item we have several ways that a customer can still leave our store feeling like they were helped and taken care of. One is to provide the customer with a product that is comparable in price and in quality, at our advertised price. The second is to offer a raincheck (good for 90 days) if the item that we have to substitute doesn't meet our customer's criteria. I have spoken to the cashier in question and our Customer Service Manager about training on proper procedures and policies pertaining to your concern.We also would like to apologize for your extended wait at the register. We understand that everyone's time is precious and our goal at the register is to provide fast, friendly service. Occasionally, some transactions may take longer than a typical transaction for various reasons. When situations like yours occurs there are steps that should be taken to eliminate or mitigate embarrassment for a customer(s). When the wait is expected to take longer than normal the cashier should close their register and call over a manager. Then the cashier should take the remaining customers and their product(s) to another register so they can be taken care of. I have spoken to the Customer Service Lead in question and our Customer Service Manager about training on proper procedures and policies. This should help eliminate similar situations from occurring in the future.We appreciate all customer questions and concerns when it comes to our business. We try to provide our associates with thorough training. Unfortunately, some things are not retained or may be missed along the way. We use situations like yours as a learning experience and an opportunity to retrain/educate our associates in our weekly manager meetings. We thank you for your concern and we appreciate your loyalty to our business.Sincerely,Dave [redacted]Assistant Store Director

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Address: 2605 8th St S, Moorhead, Minnesota, United States, 56560-4203

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