Family Focus Eyecare LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Our records show the patient specifically asked for [redacted] uv - which is what our records also show we ordered We will need to contact the lab to be certain A/R he received If he in fact got the wrong A/R we will replace the lenses at no charge with the correct product

***, we are sorry for your frustrations with your vision discount plan co-payments and our office policiesOur records show that since your last exam we have in fact sent out two other statements notifying you of the charges owed according to your vision plan for your contact lens fitting and
evaluation(Statement dates: 12/22/2018, 1/18/2018, and 03/16/2018). To clarify, you are important to us, and if you wish to be seen by another provider we will be happy to forward your recordsWe unfortunately cannot respond to threats demanding we waive service fees and obligated payments to insurance just to try to prevent bad reviewsWe wish nothing but the best for you and your vision and we will welcome you back should you decide to do so-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our records show the patient specifically asked for [redacted] uv - which is what our records also show we ordered.  We will need to contact the lab to be certain A/R he received.  If he in fact got the wrong A/R we will replace the lenses at no charge with the correct product.