Family Foot & Ankle Care , PC

Ms[redacted] was turned over to collections for an unpaid balanceShe was treated in our office on 9/23/Her ins company processed claim to her deductible on 10/7/We show that we mailed a statement on 10/24/She states that she did not receive notification of her balance until Dec, however, on 10/26/16, patient came into office for a followup visitShe was hand delivered a copy of the statement that showed she had a balancePatient said she was not going to pay the balance and walked out of office without paymentPatient received in person notification of balance owed within the same month the balance was accruedAddl statements were mailed in Nov, Dec, Jan, Feb, Mar, Apr and a final notice in MayWe have no record of any returned mailPatient called 10/9/and stated that she called and spoke to a man on 4/14/She said she made payment in the amount of $We explained that we did not have any men working in our front office administration area on or around that date and there were no transactions in that amountWe notified patient we had no record of that paymentPatient called again 10/9/Cheryl instructed her to provide proof of payment and we would clear her accountShe called back on 10/11/and spoke to Alia, she said she made a mistake and that the payment was actually made on or about 3/14/We then researched and there were no transactions matching that amountShe called again 10/11/and said she was never charged, but given conf#7932861RWe researched conf numbers on receiptsWe use staff name, date and time for conf#If she was given a number, it was generated by machine and therefore, the payment would have been charged to the patients cardThe conf# that our machine generates is a digit ref # that does not match what she providedShe may have made a payment or attempted to make a payment at another providers officeBased on records, the debt is valid, we attempted to collect it and it remains unpaid

1)The doctors office doesn’t mail the statement the office goes thru a K&B billing and even tho I updated my address the end of and then again on 9/26/16, K&B NEVER UPDATED THE ADDRESS EITHER TIME as they still had an address in Chandler. I have not lived in Chandler since 5/I never received any statement. 2)I changed the 10/26/appointment due to not being able to get there as I had to work. I changed my appointment to 12/14/16. I called the office manager and when I tried to discuss this previously she said that her office didn’t keep appointments when changed or if canceled. When I should up to the appointment 12/14/I was given a bill, and I asked the front desk why this was not mailed to me , and adv that it would have been paid once I had received it as I had it in my HSA account but I used it in Nov and now I didn’t have any. My son was with me when I sent in on this visit and I NEVER SAID I WASN’T GOING TO PAY ITWhat I said is I do not have the money now and have to pay it when I got my bonus the beginning of the year. 3) I didn’t receive my bonus til March and I did call and paid in full and was given the reference number, the person I spoke with had a deep voice and sounded like a guyI adv that I could be wrong on it being a guy but that is what the voice sounded like.4) The billing company K&B that the doctor’s office uses had not updated my address my last visits, I have been going to this office since It is the doctor’s office responsibility to update my address and it was not done. I NEVER RECEIVED ANY CALL EITHER to let me know before it went to collections that the payment never went thru. 5) If the doctor’s office looks thru their books I always pay my billsWhen I have paid bills in the past the confirm I received was not w/ staff name, date and time for conf#.This is not my error; the doctor’s office uses a company K&B that was neglectful and didn’t update my mailing address different times so I have not received any statements. Not only that the doctor’s office employee didn’t do their job either.As of today this bill is still open because I HAVE YET TO RECEIVE ANOTHER STATEMENT WITH AN ADDRESS TO SEND IT TO.I went to the doctor’s office to talk to the office manager 10/27/and my payment was refused and the front desk woman advise that the billing manager would not talk to me.I have been a good paying patient and paid my bills always and I want a letter stating that I pay this billIt will be taken off my credit

Ms.*** was turned over to collections for an unpaid balanceShe was treated in our office on 9/23/Her ins company processed claim to her deductible on 10/7/We show that we mailed a statement on 10/24/She states that she did not receive notification of her balance until Dec, however,
on 10/26/16, patient came into office for a followup visitShe was hand delivered a copy of the statement that showed she had a balancePatient said she was not going to pay the balance and walked out of office without paymentPatient received in person notification of balance owed within the same month the balance was accruedAddl statements were mailed in Nov, Dec, Jan, Feb, Mar, Apr and a final notice in MayWe have no record of any returned mailPatient called 10/9/17 and stated that she called and spoke to a man on 4/14/17 She said she made payment in the amount of $We explained that we did not have any men working in our front office administration area on or around that date and there were no transactions in that amountWe notified patient we had no record of that paymentPatient called again 10/9/Cheryl instructed her to provide proof of payment and we would clear her accountShe called back on 10/11/17 and spoke to Alia, she said she made a mistake and that the payment was actually made on or about 3/14/We then researched and there were no transactions matching that amountShe called again 10/11/17 and said she was never charged, but given conf#7932861RWe researched conf numbers on receiptsWe use staff name, date and time for conf#If she was given a number, it was generated by machine and therefore, the payment would have been charged to the patients cardThe conf# that our machine generates is a digit ref # that does not match what she providedShe may have made a payment or attempted to make a payment at another providers officeBased on records, the debt is valid, we attempted to collect it and it remains unpaid

Patient indicated that she was unable to attend her 10/26/appointment because of work and did not received a bill that dayIt is our office policy to log a reason for all appt that are missed on a scheduled dayPlease see attached documents that show that patient was in office and walked out due to balanceThe patient indicates several times that she would or would have paid if she had received a statement, attachments prove that she received statement on 10/26/and by her own admission again on 12/14/Balance is still unpaidWe have no record of payment or an attempt to payWe could not provide a generated conf # if a payment is not processedThe patient states that she has not paid as she does not have an address to send payment yet, she admits to have received it on 12/14/She also indicated she tried to payThis is contradictoryAs a patient, she has been in our office and has access to both our address telephone number to make paymentPatient now claims that she entered our office on Friday, 10/27/and tried to pay and our staff refused to take her paymentWe are in the business of making money and would never refuse payment from anyoneOur front desk is not even made aware of balance issues, they are authorized to take payment in any amount from our patientsI have spoke to our entire front office staff and they all deny patient ever entered our officeFurthermore, she indicates that she asked for myself (billing manager) on Friday, 10/27/and was told that I would not talk to herI was off on a personal day on 10/27/and could not have refused to speak to herThis bill was held out of collections for months after patient was made aware of her balance and she has still not paid itThis amount is owed and patient is aware and has been aware it is owedWe will be happy to report it to the collection agency as paid, if and when the patient pays the billThe bill is still unpaid