Complaint: [redacted] I am rejecting this response because: The technician did work on our furnace, he cleaned the induction and charged us to do itHe also closed the door improperly which is what caused the furnace not to functionOur furnace is located in the attic so not easy for us to accessWe don't know anything about operating a furnace so when they offered to give instructions over the phone it was not an option for usThe appointment the company offered was for the following week, hence our decision to call in someone elseThe companies response should have been to send someone over right away, even after hours to remedy the problemI have a report from the Tri Tech stating the door was improperly closed causing the problemAll I asked for was a reduction to compensate us for the lack of use of our furnace and the poor customer serviceSincerely, [redacted]
To whom it may concernThis costumer did order a basic air duct cleaning from a coupon that we advertiseIt specifically states that this is a negative pressure cleaning with a free dryer vent cleaningWith arriving to the property and inspecting the system the technician foundthat the system was neglected for a while and need further cleaning with brushes and chemicalsThe technician explained the costumer all that needs to be done and even lowered the rates to a price she can affordHe gave her a work order to sign on and then started and completed the job that was paid in full.See attached signed invoice.We reject this complaint.Sincerely Family Fresh Air ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: This is typically like this company They lied again to satisfy my complaint They did talk with my wife and she did not say that she was satisfied She told them that we expected a refund They set an appointment three times and failed to appear as they told us they would I feel sorry for the poor man that has to work for them It is sad that they even lie to Revdex.com THIS A TERRIBLE COMPANY AND I DO NOT ACCEPT THE EXCUSE THEY GAVE TO Revdex.com I WOULD LIKE OTHERS TO KNOW THAT THEY ARE NOT RELIABLE.Sincerely, [redacted]
In response to Ms [redacted] 's complaint, Ms [redacted] did respond to a promotion we were offering for a $basic air duct cleaning Upon inspection of her system, our technician, John, showed and discussed with Ms [redacted] her furnace and the service it needed Ms [redacted] approved the estimate and allowed the technician to service her furnace I have two signatures on the invoice dated June 8, The first signature is required before our technicians can begin working, stating that the customer was provided an estimate and accepts the work to be done The second signature states that the customer has inspected the work and they are satisfied with the service Ms [redacted] was extended a payment plan to help assist her in receiving these services Since this time, Ms [redacted] has stopped her credit card We did contact Ms [redacted] to try to reduce her monthly payments We did offer her a good faith credit for the damage done to her closet door Ms [redacted] was also provided a lifetime filter and dryer vent cleaning with her service Ms [redacted] states that we charged her for more ducts than she had in her home Our price includes all the ducts to one furnace, as all the ducts are interwoven We have not delivered the filter due to the account in a delinquent status We have spoken to Ms [redacted] about this Ms [redacted] 's claims to sending certified mail are not accurate, we have tried to resolve this account in our office We are more than happy to resolve this account in our office I am sorry that she feels that she was "bullied, pressured and threatened" by our company Thank you,
Date Sent: 9/18/6:26:AM Complaint: [redacted] I am rejecting this response because:RespectfullyWhat was initially told to me is that your company had contractors working out of TexasYou then provided me the contact information for the contractor that was specifically assigned to my homeYou then told me that the reason he hadn't been in touch with me is that he had a family issue that needed to be resolvedI initially reached out to your company through an ad I received in the mailThe contractor was sent to me the next dayIt is very important to me that this contract is honored in a timely manner.Sincerely, [redacted]
hello we did service this customer on 10/13, she called and mentioned there are vents that are still dirtywe sent someone else out there on 10/he cleaned what needed to be cleaned and everything was done ceiling vents are not being opened when negative pressure cleaning is being done, only when deep cleaning is being done we see this matter as closed thank you
To whom it may concern We did clean the air ducts to this costumer, and they did call us to come back saying their furnace is not workingso even though we didn't do any work on the furnace, and our tech even wrote that the furnace is not accessible, we got them scheduled for a free inspection they then decided to cancel with us and call another company saying that they don't trust us because we already messed upany statement saying that we didn't want to come is not truethis house is in Vancouver, that's where our office is and we have 4-teams here every daytherefor as our contract mentions, we cannot provide any sort of refund since they did not allow us to come over and check the system thanks
To whom it may concern, as we said- there was no work done on the furnace as the costumer mentions here we are attaching the invoice to prove so thank you ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
to whom it may concernwe did service this house on 6/8, and beyond the basic duct cleaning she had deep cleaning done, furnace cleaning, dryer vent cleaning, uv filter system installed and a year warranty membershiphe total bill was $700.she agreed to get the job done and signed an invoice as we attached herea day after we found out that our technician forgot a drill there so when we called she said she got over charged and still have dust and unless we will cancel her charges she wont give us back our drill or our uv filter system, I tried to get to and understanding with here and removed a lot of the charges but with no complianceI offered her for us to come back there to pick up the drill, remove the uv filter so some of the charges will already go away but she basically hold them hostage unless we agree to what she wansI had to call and file a police claim at king city wa police department and she had an officer coming to her house to collect the drill for us since what she was doing was illegal.we are willing to come and remove the uv system and also take care of whatever looks or feels to her that is still dirty with no additional cost to her, but we will collect the amount for the labor that was donesincerelyfamily fresh air managments
Date Sent: 9/15/4:27:PMWe apologize as we have explained before, we had a contractor using our information that we were unaware ofWe are trying to rectify this issue and have spoken to Mr [redacted] on 9/as we had stated again to himWe do not have a tech in the areaWe are trying to find one, so we can honor what Mr [redacted] had been promised but it is not something we can refund for because again we were unaware that [redacted] his our contractor, was using our name on his invoices
Complaint: [redacted] I am rejecting this response because:As she requested,I called Lisa times, on two separate days and left two messages for her to call me backAs of now she has not called me back and this issue remains UNRESOLVED!!!!!!!Customer service does not seemed to be their strong pointI will continue to use to use every avenue possible to set this overcharge right.Sincerely,
I want to thank Revdex.com for taking up our cause against Family Fresh United Just to refresh these people offered a coupon for $to clean our ventsWhenthey left they had $of our money.and another $owingMy 87year Veteran didn't have any notion of what had transpiredHe tried calling tocancel but being hard of hearing made no progressHe actually tried to hide allthis from meI called and called making no progress until came to my aid Finally had a phone conversation with their NW representative and hereluctantly agreed to cancel the $owingI requested this be in writingand have since received a letter illustrative of this While I appreciate of their compromise, I do not accept that they advertised$69, and charged $2000, of which $was rescindedThat still leaves a $970overcharge for such things a UV light filter which is installed on some framingcompletely separate from our furnace ($250)This was part of the cancellation They also sprayed chemicals to eliminate odor(we have have no pets andhaven't used the fireplace for years) , another $Everything else chargedwas labor, they were at our house less than two hours(persons, apparentlyone to sell and another make the appearance of actually doing something) I'd like to reiterate we want a complete refund of everything over $69coupon which even that was a scam [redacted]
Complaint: [redacted] I am rejecting this response because:This time the business owner outright liedI called the office prior to the appt and was clearly asked what the possibility of other charges wasThe response was a clear and concise "oh there will be no other charges, just the $$for the duct cleaning" like the coupon said Upon arrival I was told absolutely that there was so much dirt in the system that a $duct cleaning would be meaninglessI also recently went to put in the replacement filters that this COMPANY did NOT REPLACE, even tho I was clearly told when I asked, that they would be installedI found a GIANT inch diameter dust ball just below the vent So not only did I have to replace all my own vent filters myself, I found evidence that the job was not done to satisfactionAgain, the issue of being lied to about the ON/OFF switch on the fan, (was told by salesman there was none, only to find one right where the Tech told me to look) was not addressedand the issue of hardcore SALES after NO was said multiple timesthe relentless aggression of the salesman, did not allow me to oversee the work being done by the techAgain, I requested to photograph the before and after clean, and was told I could not because the system had already been put back to getherThis company overcharges, is very deceitful in its practices and lies outrightI would absolutly NOT RECOMMEND THIS COMPANY to anyoneI recommend the OTHER COMPANY, I used them before and was very happy and had lots done for a reasonable priceI only tried this company because of the couponThis is a very unethical companyI believe this should be a public conversation, so that others may witness the non-responses I am getting about any issues I have hadSincerely, [redacted] ***
To whom it may concernWe tried calling this costumer regarding this complaint, I explained in a voice message that I left her that she paid $for the air ducts, $for the returnalso $for a full furnace overhaul including a blower motor cleaning, $to sanatize the whole system and $for a life time filter- to [redacted] of $before tax.I think the only problem there is a misunderstanding from the costumer about what was done even though we present an estimate before any work and the invoice is very detailed.I'm attaching the invoice.ThanksFAMILY FRESH AIR ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: As you can see from the invoice from the furnace company that I have attached, the door was off the furnace in the atticThe only one who had been in the attic was your technicianWe were asking for a reduction in our bill to compensate us for the inconvenience you causedYour response is the reason we filed a complaint so other people will see your lack of customer serviceSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank You so much for pleading my case I see they mention they tried calling times This even I after I talked to various receptionist that my Husband would not answer the phone because he cannot hear worth a darn and won't get hearing aids Finally I talked to Manager David NW representative for FFU They are offering to reduce the total invoice to $1000, I have requested he send that offer in writing I have not gone so far as to accept this offer They charged $of this all but $was labor $for U.Vlight Cleanser and $for them to spray some chemicals which damaged one of my pictures in the hallway Leaving a balance $Labor Their "UV light cleaner" they are willing to leave behind Again I have stated to David that I want a full refund with the exception of the original $.Thank You again [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I called the company back twice Both times they said they would reach out to me I called a third time and they said they could not locate my account and that they would contact me when they figured out what was going on I believe they are working to fix this issue; but the issue has yet to be fixed Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: WowWhat a scamOn the phone, you indicated that a refund was likely, which turned out to be a lie I will be following up, if possible, with the Washington business association I will never recommend your company and I will do all I can to ensure that as few new customers are added to your bankroll as possibleYou should be ashamed of yourselves.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The technician did work on our furnace, he cleaned the induction and charged us to do itHe also closed the door improperly which is what caused the furnace not to functionOur furnace is located in the attic so not easy for us to accessWe don't know anything about operating a furnace so when they offered to give instructions over the phone it was not an option for usThe appointment the company offered was for the following week, hence our decision to call in someone elseThe companies response should have been to send someone over right away, even after hours to remedy the problemI have a report from the Tri Tech stating the door was improperly closed causing the problemAll I asked for was a reduction to compensate us for the lack of use of our furnace and the poor customer serviceSincerely, [redacted]
To whom it may concernThis costumer did order a basic air duct cleaning from a coupon that we advertiseIt specifically states that this is a negative pressure cleaning with a free dryer vent cleaningWith arriving to the property and inspecting the system the technician foundthat the system was neglected for a while and need further cleaning with brushes and chemicalsThe technician explained the costumer all that needs to be done and even lowered the rates to a price she can affordHe gave her a work order to sign on and then started and completed the job that was paid in full.See attached signed invoice.We reject this complaint.Sincerely Family Fresh Air ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: This is typically like this company They lied again to satisfy my complaint They did talk with my wife and she did not say that she was satisfied She told them that we expected a refund They set an appointment three times and failed to appear as they told us they would I feel sorry for the poor man that has to work for them It is sad that they even lie to Revdex.com THIS A TERRIBLE COMPANY AND I DO NOT ACCEPT THE EXCUSE THEY GAVE TO Revdex.com I WOULD LIKE OTHERS TO KNOW THAT THEY ARE NOT RELIABLE.Sincerely, [redacted]
Hello a check for the full refund has been sent out on 4/ thank you
In response to Ms [redacted] 's complaint, Ms [redacted] did respond to a promotion we were offering for a $basic air duct cleaning Upon inspection of her system, our technician, John, showed and discussed with Ms [redacted] her furnace and the service it needed Ms [redacted] approved the estimate and allowed the technician to service her furnace I have two signatures on the invoice dated June 8, The first signature is required before our technicians can begin working, stating that the customer was provided an estimate and accepts the work to be done The second signature states that the customer has inspected the work and they are satisfied with the service Ms [redacted] was extended a payment plan to help assist her in receiving these services Since this time, Ms [redacted] has stopped her credit card We did contact Ms [redacted] to try to reduce her monthly payments We did offer her a good faith credit for the damage done to her closet door Ms [redacted] was also provided a lifetime filter and dryer vent cleaning with her service Ms [redacted] states that we charged her for more ducts than she had in her home Our price includes all the ducts to one furnace, as all the ducts are interwoven We have not delivered the filter due to the account in a delinquent status We have spoken to Ms [redacted] about this Ms [redacted] 's claims to sending certified mail are not accurate, we have tried to resolve this account in our office We are more than happy to resolve this account in our office I am sorry that she feels that she was "bullied, pressured and threatened" by our company Thank you,
Date Sent: 9/18/6:26:AM Complaint: [redacted] I am rejecting this response because:RespectfullyWhat was initially told to me is that your company had contractors working out of TexasYou then provided me the contact information for the contractor that was specifically assigned to my homeYou then told me that the reason he hadn't been in touch with me is that he had a family issue that needed to be resolvedI initially reached out to your company through an ad I received in the mailThe contractor was sent to me the next dayIt is very important to me that this contract is honored in a timely manner.Sincerely, [redacted]
hello we did service this customer on 10/13, she called and mentioned there are vents that are still dirtywe sent someone else out there on 10/he cleaned what needed to be cleaned and everything was done ceiling vents are not being opened when negative pressure cleaning is being done, only when deep cleaning is being done we see this matter as closed thank you
To whom it may concern We did clean the air ducts to this costumer, and they did call us to come back saying their furnace is not workingso even though we didn't do any work on the furnace, and our tech even wrote that the furnace is not accessible, we got them scheduled for a free inspection they then decided to cancel with us and call another company saying that they don't trust us because we already messed upany statement saying that we didn't want to come is not truethis house is in Vancouver, that's where our office is and we have 4-teams here every daytherefor as our contract mentions, we cannot provide any sort of refund since they did not allow us to come over and check the system thanks
To whom it may concern, as we said- there was no work done on the furnace as the costumer mentions here we are attaching the invoice to prove so thank you ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
to whom it may concernwe did service this house on 6/8, and beyond the basic duct cleaning she had deep cleaning done, furnace cleaning, dryer vent cleaning, uv filter system installed and a year warranty membershiphe total bill was $700.she agreed to get the job done and signed an invoice as we attached herea day after we found out that our technician forgot a drill there so when we called she said she got over charged and still have dust and unless we will cancel her charges she wont give us back our drill or our uv filter system, I tried to get to and understanding with here and removed a lot of the charges but with no complianceI offered her for us to come back there to pick up the drill, remove the uv filter so some of the charges will already go away but she basically hold them hostage unless we agree to what she wansI had to call and file a police claim at king city wa police department and she had an officer coming to her house to collect the drill for us since what she was doing was illegal.we are willing to come and remove the uv system and also take care of whatever looks or feels to her that is still dirty with no additional cost to her, but we will collect the amount for the labor that was donesincerelyfamily fresh air managments
Hello the sum was refunded back to the costumer Thank you
Date Sent: 9/15/4:27:PMWe apologize as we have explained before, we had a contractor using our information that we were unaware ofWe are trying to rectify this issue and have spoken to Mr [redacted] on 9/as we had stated again to himWe do not have a tech in the areaWe are trying to find one, so we can honor what Mr [redacted] had been promised but it is not something we can refund for because again we were unaware that [redacted] his our contractor, was using our name on his invoices
Complaint: [redacted] I am rejecting this response because:As she requested,I called Lisa times, on two separate days and left two messages for her to call me backAs of now she has not called me back and this issue remains UNRESOLVED!!!!!!!Customer service does not seemed to be their strong pointI will continue to use to use every avenue possible to set this overcharge right.Sincerely,
I want to thank Revdex.com for taking up our cause against Family Fresh United Just to refresh these people offered a coupon for $to clean our ventsWhenthey left they had $of our money.and another $owingMy 87year Veteran didn't have any notion of what had transpiredHe tried calling tocancel but being hard of hearing made no progressHe actually tried to hide allthis from meI called and called making no progress until came to my aid Finally had a phone conversation with their NW representative and hereluctantly agreed to cancel the $owingI requested this be in writingand have since received a letter illustrative of this While I appreciate of their compromise, I do not accept that they advertised$69, and charged $2000, of which $was rescindedThat still leaves a $970overcharge for such things a UV light filter which is installed on some framingcompletely separate from our furnace ($250)This was part of the cancellation They also sprayed chemicals to eliminate odor(we have have no pets andhaven't used the fireplace for years) , another $Everything else chargedwas labor, they were at our house less than two hours(persons, apparentlyone to sell and another make the appearance of actually doing something) I'd like to reiterate we want a complete refund of everything over $69coupon which even that was a scam [redacted]
Complaint: [redacted] I am rejecting this response because:This time the business owner outright liedI called the office prior to the appt and was clearly asked what the possibility of other charges wasThe response was a clear and concise "oh there will be no other charges, just the $$for the duct cleaning" like the coupon said Upon arrival I was told absolutely that there was so much dirt in the system that a $duct cleaning would be meaninglessI also recently went to put in the replacement filters that this COMPANY did NOT REPLACE, even tho I was clearly told when I asked, that they would be installedI found a GIANT inch diameter dust ball just below the vent So not only did I have to replace all my own vent filters myself, I found evidence that the job was not done to satisfactionAgain, the issue of being lied to about the ON/OFF switch on the fan, (was told by salesman there was none, only to find one right where the Tech told me to look) was not addressedand the issue of hardcore SALES after NO was said multiple timesthe relentless aggression of the salesman, did not allow me to oversee the work being done by the techAgain, I requested to photograph the before and after clean, and was told I could not because the system had already been put back to getherThis company overcharges, is very deceitful in its practices and lies outrightI would absolutly NOT RECOMMEND THIS COMPANY to anyoneI recommend the OTHER COMPANY, I used them before and was very happy and had lots done for a reasonable priceI only tried this company because of the couponThis is a very unethical companyI believe this should be a public conversation, so that others may witness the non-responses I am getting about any issues I have hadSincerely, [redacted] ***
To whom it may concernWe tried calling this costumer regarding this complaint, I explained in a voice message that I left her that she paid $for the air ducts, $for the returnalso $for a full furnace overhaul including a blower motor cleaning, $to sanatize the whole system and $for a life time filter- to [redacted] of $before tax.I think the only problem there is a misunderstanding from the costumer about what was done even though we present an estimate before any work and the invoice is very detailed.I'm attaching the invoice.ThanksFAMILY FRESH AIR ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: As you can see from the invoice from the furnace company that I have attached, the door was off the furnace in the atticThe only one who had been in the attic was your technicianWe were asking for a reduction in our bill to compensate us for the inconvenience you causedYour response is the reason we filed a complaint so other people will see your lack of customer serviceSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank You so much for pleading my case I see they mention they tried calling times This even I after I talked to various receptionist that my Husband would not answer the phone because he cannot hear worth a darn and won't get hearing aids Finally I talked to Manager David NW representative for FFU They are offering to reduce the total invoice to $1000, I have requested he send that offer in writing I have not gone so far as to accept this offer They charged $of this all but $was labor $for U.Vlight Cleanser and $for them to spray some chemicals which damaged one of my pictures in the hallway Leaving a balance $Labor Their "UV light cleaner" they are willing to leave behind Again I have stated to David that I want a full refund with the exception of the original $.Thank You again [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I called the company back twice Both times they said they would reach out to me I called a third time and they said they could not locate my account and that they would contact me when they figured out what was going on I believe they are working to fix this issue; but the issue has yet to be fixed Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: WowWhat a scamOn the phone, you indicated that a refund was likely, which turned out to be a lie I will be following up, if possible, with the Washington business association I will never recommend your company and I will do all I can to ensure that as few new customers are added to your bankroll as possibleYou should be ashamed of yourselves.Sincerely, [redacted]