Family Furniture

At this time, I have been contacted directly by Family Furniture regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] they contacted me days after I file my report with the Revdex.com and said they were delivering the bed but until now I havent gotten the bed and I havent heard from them since In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

MrRussell states that the equipment is being used incorrectly by the customer (which has been stated to him) and will not make any further repairs or refund any money

At this time, I have been contacted directly by Family Furniture regarding complaint ID [redacted], however my complaint has NOT...

been resolved because:
[Your Answer Here]
 they contacted me 3 days after I file my report with the Revdex.com and said they were delivering the bed but until now I havent gotten the bed and I havent heard from them since.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: on december [redacted]i bought a bed at family furniture and they told me I would get it before the christmas holiday but when I didnt get I i called and the say on the [redacted],I didnt get it that day either and I keep calling and getting no reply so on wednesday the 8th and saw that they were closing down ,they did not have the bed so I ask for my money back, the store sales man said he couldnt refund the money because the awner was not there so I called the police and they came, they say they couldnt do much because it was a business transaction.the sales man told me to come back the other day which was the 9th but when I went back they had cloe=sed up the store and left so I did not get the bed or my money back so what can you do for me .I really would like to get my money back,it was two hondred dollars for the bedDesired Settlement: II WOULD LIKE TO GET MY MONEY BACK OR THE BED THAT I BOUGHT

Consumer

Response:

At this time, I have been contacted directly by Family Furniture regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

they contacted me 3 days after I file my report with the Revdex.com and said they were delivering the bed but until now I havent gotten the bed and I havent heard from them since.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I went into the store on 5/8/2014 to set up delivery. They told me that they could make delivery on May 10, 2014. I waited and nothing was delivered. I went back into the store on May 19, 2014. The Manager JT promised that he could have the furniture delivered in 7 days, still nothing. I went back into the store again on May 28, 2014 and spoke with Martina who promised to make deliver on June 21, 2014 when I call to check my delivery; I was told that no deliveries were schedule that day. I then spoke with Jennifer who stated that she would check and call me back. No call back. I call Jennifer on June 23 and was told to call her back on June 24, 2014 after 2PM which I did. I spoke with Jennifer and she stated that she would call me back on Wednesday (June 25, 2014). It is now July 1, 2014 and I have not heard anything from anyone at that store. I have been waiting for two months on a furniture delivery that is not going to happen. I have made several calls each week with not success.Desired Settlement: I would like to have my money back so I can go and purchase a bedroom suite.

Review: On 4/14/2013 I purchased a complete bunkbed set. The Salesman [redacted] informed me that my furniture would be available within three weeks at max. Back in May I called the store to inquire about the delivery of my furniture when I was informed bt the customer service rep that it will be another two to three additional weeks before my furniture would even arrive to the store. When I asked the rep why wasnt I given a call the uodate me she would not give me an answer. So I then asked the rep to speak with a manager and the rep asked me if I wanted my money back. I again asked to speak to a manager. Once the manager was on the phone I asked again about them calling me to update me on the changes. The manager could not give me an answer and told me I can come in and get a refund. I felt that, that was not a solution to my problem so I explained to her that all I wanted was the furniture that I had purchased. The additional time frame (the week of june 2nd or 9th) that I was given has now passed. I reached out once again and spoke with [redacted] he said that he will work on it and have the manager [redacted] get back with me the next day as of yet no one has called me to resolve the issue. My children have been sleeping on the floor since I have purchased the furniture, thiniking that the time frames that were given where going to hold true.Desired Settlement: When I spoke with [redacted], I informed him that I will still would like the furniture due to my children sleeping on the floor. But in addition to that I would like to be compensated in cash for the inconveinence.**. [redacted] agreed, but that was when I first spoke with him who knows if he will remember now. If not I would like a full refund as soon as possible so that I can begin the process again of finding my children new beds.

Business

Response:

We had a serious problem wiith this vendor, and, as the customer indicated,we were unable to get her the bunkbed as promised, We refunded the sale, and credited [redacted]'s credit card on 6/19/13.

Review: I was not satisfied with the level of service. I had a bedroom set on layaway, but they mistakenly sold it, offered me another set and promised to have it delivered by a specific date. The product never showed and the delivery date changed on several occassions. After trying to work with them, they have failed to honor their committment. I requested a full refund. That took weeks to get, when I did they provided a check and not cash, which CASH was my method of payment. I deposited the check into my bank account to clear, unfortunately, it was returned because of a frozen account. Now, my money is still tied up with the company and I have yet to receive my refund of 475.94 plus 25.00 bank fee assessed for a returned deposit. I need some intervention in order for my money to be refunded in CASH and not a check.Desired Settlement: Refund in the amount of 475.94 + 25.00 Bank assessed fee for a their returned check. Total amount of refund I am requesting is $500.94. This must be made in cash and not a check considering the circumstances of their finances.

Business

Response:

See Attachment

Review: On December 13th 2013 I purchased a complete set of furniture for my entire home that I intended to have it delivered on December 20th 2013 which Family Furniture was fully aware of. I charged 4,400 dollars to my card that day, signed my paperwork and delivery agreement and departed the store. Upon the day of delivery I was informed that the master bedroom set (headboard, footboard, dresser, mirror, and nightstand set) wouldn't be ready until the first week of January 2014. I did not put up an argument I agreed to give them a call at then end of the first week of new years 2014. On December 20th 2013 I only received my two piece couch, master bedroom mattress, and my kids futon frame and mattresses. After numerous calls and visits to the furniture store I never received the rest of my furniture from them nor have I received a refund for the delivery fee, furniture, or tax that I was charged for merchandise and services never rendered. On or around January 13th 2014 I went to the furniture store again to find out what the hold up was on the furniture or a refund and I was told that they weren't sure about when the furniture would arrive because the manufacturer and the warehouse were behind so I requested a refund. The general manager wrote me a refund receipt for an amount that was incorrect. However, I have yet to receive that refund. I have called numerous times and as of today I have still been pushed off. On or about January 29th 2014 I called my bank [redacted] because I was beginning to become skeptical of the whole situation

Because I couldn't understand why this refund would be so difficult. [redacted] issued me a provisional credit for the entire amount debited because they couldn't give me a piece of what I spent. My bank contacted family furniture and they denied the claim with the statement that the charge issued was legitimate and I owed them the full 4400 dollars which is false. Since then my account has been put $4400 dollars in the negative and I am still incurring fees due to this mix up with the furniture store. I have all of my receipts for everything hat I purchased as well as the refund promise. I have noticed that my recipes has cash written on it for the payment and it was a debit.I have called them as much as I can and prior to filing this complaint and I was told it's not her problem because she doesn't write the checks. It has been 3 months of this and I don't know what else to do. I now have a horrible negative balance with an outstanding credit union over something that should and could have been resolved in 5 to 7 business days. The customer service is horrible and they are all rude and nasty and giving me the run around up until now. Please help me.Desired Settlement: I would like for them to give me the full amount plus my bank fees which is approximately $5,000 dollars. I am willing to give them their couches and mattress back as well. I will never deal with them again. I have all recipes and correspondence with them to prove that I am owed a refund.

Business

Response:

[redacted]:We have received the complaint from [redacted], and have reviewed our records. The information we have is as follows:1. the purchase was made 12/14 for $43872. The delivery was scheduled for 12/21. Prior to 12/21, our supplier for her King bedroom suite broke stock. We informed her, giving her the information that was relayed to us, that her set would be in the following week. On 12/21, we delivered the following: king set of bedding with free frame for the inconvenience of her bed being out of stock, her red leather living room suite, a futon bunkbed, along with a twin mattress and full futon mattress. [redacted] also was delivered a warranty kit for the extended warranty she purchased. 3. We found out that the king bedroom (specifically the bed) would be out of stock longer than we were first told. After speaking with the customer , they requested a refund for the bedroom, as well as for a dinette she had in layaway. A refund request was processed for a check to be mailed to the customer on Jan 9. Check requests require 7-10 business days, which would have been approx the 23rd. The check was made, however, on the 24th, the entire amount of the sale was credited from our account by our credit card processer. Evidently, [redacted] filed a dispute with her debit card carrier for the entire sale, and all $4387 was removed form our account. 4. We provided the charge card processor, as well as her bank, the signed delivery and refund documents we had. We were refunding her for the undelivered merchandise, totaling $1424.64 It is their policy to hold disputed funds for 90 days. 5. We are unfortunately in the same position as [redacted]. We can't do anything until the funds are released

Review: I put my kids bedroom sets on laway at this store. I picked out of the book they said hey will have in. it been 3years I have special need son who needs his will really all my kids need their sets. I been calling I went to the store many of times to see what can be done. I really really need my money back that they have .I hace all my papers. my kids need sets I need my money to get itDesired Settlement: I need a refund m on a fixed income please

Review: On May 17, 2012 I went to the Family Furniture in [redacted], MD to purchase a dining table with 4 chairs that was advertised on their webpage. When I arrived to the store did not have a sample of the exact set but showed me something similar to the table purchased. I placed a downpayment of $150.00 on this set with hopes of paying off the balance when the item arrived to the store. I believe approximately 2 to 4 weeks later I never received a call from the store on the delivery of this set so I decided to call the store. I spoke with customer rep and was transferred to a manager that said they would expedient shipment. After several more weeks I eventually went to store after work and noticed that the store location was closed. I decided to contact someone again and was told could either wait or be issued a store credit for my payment of $150. After patiently waiting, I never received a call with an ETA on the furniture; so I decided to go visit the Corporate office in [redacted] MD around Fall/Winter 2012 to get a store credit since I no longer had a need for the dining table & chair. When I spoke to the salesperson she explained that my receipt from the previously order could be used as my store credit. Still to this day, I haven't ever received a call from the store about the ETA for the dining table & chairs.Desired Settlement: I prefer to receive a refund in the amount of $150.00 and request the company change their business practice. Customers should not have to pay down on furniture and never receive a call from the company on the expected time of arrival or to find out that the location has been closed.

Business

Response:

**. [redacted] put a deposit on the dinette May 17, 2012. At the time, our distributer was out of stock on the set, and the customer agreed to wait for the set ot come in.

She returned in 2-4 weeks, and found that it was still out of stock. **. [redacted] then said that when she returned a few weeks later, the store was closed. However, we closed that location in December of 2012. We had no further communication with her until the following year until September of 2013, and a refund was sent to her in Oct. of this year.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Family Furniture claimed that the store was closed in December 2012 but I went back to the store in the summer of 2012 and their was signed posted that the [redacted] MD location was closed and when I looked through the glass window of the location the showroom was completely empty. Also note I was never told that I could even request a refund; I was merely told that I could use my down payment as a store credit and that was it. I requested the refund in Sept 4, 2013 after visiting the [redacted] MD store several times to find something to compensate for my downpayment but was unable too and didn't receive a check until around October 25, 2013. This store charged me a 10% cancellation fee and I don't agree that I should have been charged anything since the store was unable to fulfill my initial order of dinette set. My perceptive is that this establishment does not have good business practices.

Regards,

Review: On 3/22/14, I purchased a black dresser, at this time I was informed that I would receive a call within 2 weeks when my merchandise arrived at the store. I called the store after almost 3 weeks and was advised your piece is in, so we can deliver as early as this weekend. Merchandise was delivered on 4/12/14, at which time I called the store to advised of damage merchandise when the store opened up at 10am. The damage furniture looked like black plastic on one side of the furniture. On, 4/12/14, a Family furniture representative advised that someone would call me within a couple of hours to advise when a service representative would be coming to my home to view damage merchandise. On 4/12/14, I called family furniture back later on around 4pm and advised that someone would call me later doing the week. I went to the family furniture on 4/14/14, at which time I spoke with the manager on duty by the name of [redacted] to show him photos in which I took of the damage merchandise . [redacted] advised that upon viewing the photos no service call was necessary and that he would arrange an exchange and at which time he apologized and appeared to be sincere. [redacted] advised that he would order another dresser and that shipment should be coming within a week. [redacted] could not apparently pull up my order for apparently their computer system was down so he suggested that I call and provide him with the original ticket order, I did as requested on the evening of 4/14/14. I have spoken with several representatives of family furniture , an older lady with an accent, a representative by the name of [redacted], a sales representative by the name of [redacted] (which had no clue and stated, I don't know why they are trying to even transfer your call to me). On 4/18/14, I called to see if my replacement/new dresser was in and was advised, I have good news and bad news, the good news is we are going to replace your damage furniture per our manager [redacted], but it will not be this weekend for we don't have the merchandise in as of yet. I inquired when was shipping due and was advised we really can't say, I inquire as to what kind if business is that. On 4/19/14 , Saturday afternoon around 3:00 pm after speaking with **., [redacted] on the phone, I was advised that the merchandise had stilled not arrived. I informed [redacted] that I would be stopping by the furniture store to pick up a copy of the ticket requesting an exchange of the furniture. I received a ticket receipt advising of an exchange for my damage goods by way of his assistance for she stated that [redacted] was busy, for he never once came to speak or greet me, he provided his assistance with the ticket advising of the exchange for the damaged furniture. I advised that I was being I convenient and his assistance stated, you can still use the dresser and I advised no for it would not benefit me to go through the process of putting my clothes I. A damage piece of furniture. I advised [redacted]s assistance that was insulting to tell me, go ahead and used the damage goods, for hopefully by the first of next week I should have my furniture. On 4/21/14, I called to see if my replacement had arrived and was advised no shipment had came in so it may be later on doing the day. I called the furniture store again on 4/23/14 at which time I spoke with an assistant manager [redacted] (who informed me that I didn't need her last name; now that's professionalism) was advised that [redacted] was not in the office and that no delivery of a new dresser had arrived and that she had tried to call [redacted] but he was not answering his calls. [redacted] then provided me with owner of the store and advised that if I was to address a letter to [redacted] that I send it to the location at which I'm having problems, really? This matter is totally ridiculous a month later with Family Furniture already having my funds and I have yet to receive any professionalism with a replacement or refund.Desired Settlement: I desire refund for delivery charges of a defective merchandise along with the the full purchase price paid for the piece of furniture original bill receipt totaling $274.82 . I desire not to have any further dealings with Family Furniture so a credit for further purchasing of merchandise will not suffice. In addition family furniture needs to pick up their damage product, for I have no use for it.

Review: Review: I purchased a dining room table set. Table /4 Chairs on Feburary 01,2014 . The Table was in and the sales person [redacted] told me the chairs half to be order and he wil put in the order. So a couple of weeks later I call the salesperson [redacted] he told me they wasn't in. So this went on for the remaining of March 2014. So then finally I kept calling back and the sales person [redacted] would not get on the phone with me or return my calls. Then finally they gave my call to a Manger and he told me at the end of March that the 4 Chairs was discontinued that I will get a Refund back for the 4 Chairs. Now here it is 4 month later and no Refund and I have been calling every week for about 2 months waiting for store manger to come and sign the check. I have been calling and leaving message and the manger will NOT return my calls !!!!

Review: I purchased a sofa, chair and dinette set from Family Furniture around March 23,2013 for the amount of $1023.96. I was told by a salesperson by the name of [redacted] it would be available for delivery in the following week or two. So I gave away my old furniture and waited. [redacted] said she would call me, but she never did. So I went to the store and was told my furniture was not there yet, but I will receive a call when it arrived-still no call. Around April 28th a MONTH LATER I went to the store again; and talked to a manager [redacted] who advised me to take a living room set off of the showroom floor. I agreed because I had no furiniture in my house, but changed my mind the next day, because not only did it cost more than the furniture I originally purchased, but people have been sitting on it. April 29th I requested a refund and was told that I had to wait until the 15th of the following month (May) when they "cut checks", because they could not put the money back on my debit card. The manager told me I could pick up my check on the 16th of May. I called the store to let them know I was on my way but I was told the accounting person [redacted] was not there and he is the only one who can sgn out checks. The next day I called and spoke to [redacted] he told me I could come the next day after 4pm, I arrived and was told by [redacted] that the person who signs the checks was not there come back on monday. I called monday and was told that I still can not have my check because it is not signed. I would like my money from these people. I feel like they are trying to keep my money for furniture I never received. My request for a refund was made in April it is now close to June and still no furniture and no refund. This is no way to handle business. I am a Department of Defense civilian who is about to be furloughed for eleven days. I NEED MY MONEY NOW. Please help me Revdex.com.Desired Settlement: I would like my money returned to me as soon as possible.

Business

Response:

Customer of given a check in the amount of $908.96 on 5/21/2013.

The refund less a 10% cancellation charge of $115.00.

Customer picked up the check at our central ave store on 5/21/2013.

Review: I ordered my furniture in September. I was scheduled for a delivery October 19th 2013. Without call or notification, my furniture was not delivered. When I contacted this company they rescheduled my delivery date to October 30th. Again, without calling or notifying me, they did not deliver my furniture. They contacted me late that evening to confirm for another date which was unacceptable due to my work hours. After expressing I no longer wanted the furniture due to constant lack of delivery where I or someone else has had to call out of work to wait for furniture that wasn't delivered, they denied me a refund. They are not offering a discount or refund only forcing delivery options that are no longer warranted due to lack of professionalism and bad service. I or anyone else can no longer wait for another delivery date seeing as though we have work and other obligations. This company has bad business etiquette and service. I am a very displeased customer that will never do business with them again. Nor will anyone that I know of who has ordered furniture from this company.Desired Settlement: If they are unwilling to provide me with a refund, I believe that it is only fair that they discount the delivery charge from my purchase.

Business

Response:

[redacted]

We have reviewed the complaint from **. [redacted].

He purchase was made on 9/29, with a promise of delivery within the following 2 weeks. Her delivery was set for 10/18.

Shipping problems from our vendor delayed the shipment, and we contacted **. [redacted] to reschedule. Our anticipated reciept date for the merchandise was the end of the month. She was rescheduled according to our best estimates from the vendor.

Her delivery was satisfactorily made November 4.

We certainly apologize again for the unexpected delay.

Sincerely,

District Manager

Review: On December 26, 2013, my husband and I went shopping for new furniture. We stopped in the Family Furniture Discount Store in [redacted], Maryland and a sectional sofa caught our eye. We made a decision to order a custom made sofa. We decided to put the sofa on layaway and on that day (12/26/2013) and we put $100 down of our $686.62 total purchase. We were told once we made the full payment our sofa would be ready and delivered to us in a two week period. On January 17, 2014, we came back into Family Furniture Discount and paid the remaining $586.62. On January 29, 2014 we called to check on the status of our sofa. We spoke with [redacted] (sales person) who stated that he would call is back. We informed him that we had an upcoming event and we planned for our furniture to be delivered; therefore we just wanted to make sure we had something to accommodate our event. [redacted] told us that he could "loan" us a sofa until Family Furniture Discount Store could deliver our sofa. On February 1, 2014 a loaner sofa (not our custom made order) was delivered. During the week of February 3, 2014, I made several calls to the Family Furniture Discount Store to determine the status of our sofa. I spoke with [redacted] who stated she would return my call, but never did. On another day, I spoke with [redacted] who stated that I "had his word" and he would call me before he got off at 9pm. However, he never call back. This back and forth went on for days. Finally, on February 15, 2014 we decided to go to Family Furniture Discount Store. We spoke with [redacted] who stated he was the store manager and that he would call us on February 17, 2014, between 2pm-4pm. However, as usual we did not receive a call about our order and we decided, yet again to call the store. When calling the store, [redacted] stated that there was nothing she could do and put me on hold. Finally, I spoke to [redacted] who stated he would "try" to get our sofa ordered and that, of course he would call me back.Desired Settlement: We would like to have a full refund of our purchase because the customer service has been ludicrous in this store.

Review: On April 19, 2014, I purchased a bedroom set, at the then location on [redacted], and paid the price in full of $1036.88. I was told that it would take 4-6 weeks for me to receive my purchase. After 6 weeks, I remained in constant contact with Family Furniture associates. I was told that "shipments take a long time to come from China"; "the computers are still down". When I called one day, the message said that the number was no longer active and I drove to Family Furniture only to discover that they were no longer there. So, I went to the Hillcrests Heights address and found that they had move there. After a couple of weeks, I was told that there is no more Family Furniture. By now it is July and I was told, by the comptroller/accountant, that I could not get my money back, that I would have to pick another item or lose my money. So, I picked another bedroom set on July 23, 2014 and was told again that it would take 4-6 weeks. I have not received my furniture. An additional $500 is due to complete the purchase, but they said that because I paid over half, they could order the furniture. I told them great because I was not trusting them with anymore of my money and that I would pay the balance when it arrived. At the 6 week mark, I called to inquire about the furniture and was told that "we don't know when the funiture is coming in and no one should have told you it would take 4-6 weeks, because we don't know". I called on last Friday and spoke to the comptroller/accountant and he said he would follow up and have the manager call me back and stated if he doesn't get the manager, he would call me back himself. I have not received a callback yet and it is almost a week later. Thank you in advance for whatever you can do.Desired Settlement: I would like a refund in all cash (because I used a store gift certificate of $750 and cash to pay the balance and do not wish to patronize the business ever again) or the merchandise within the next week up to two weeks max. My parents, ages 81 and 77, are coming to stay with me in October and I've been trying to get a bedroom set since April 2014.

Review: I ordered a queen mattress and box spring and a full mattress and box spring on a Sat. Feb 23, 2013 I was told that my full size bedding was not going to be ready until Friday, March 2,2013 so I asked for it to be delivered Monday, March 4, 2013. I got a phone call stating that my full sized mattress wasn't ready yet and won't be until that Wenesday, March 6, 2013. I stated that I work but ok, so I took off for the furniture. I got another phone call telling me that my appointment has to be rescheduled for Friday, March 8th or Sat. March 9,2013 both days I was unavailable.

I scheduled the appointment for Monday, March 11, 2013, took off of work for this delivery. Matresses came and the drivers left fast, I did not know that they were suppose to put my beds up!

I looked at the frame to my queen sized bed and it is bent with scratches (looks brown and silver), queen bed has black mark(s), it also has a metal piece through the mattress. My full bed has black spots on it.

I called and I told them ([redacted]) about my situation and waas told that the driver will be back the next day (Tuesday, March 12,2013) with a new frame and he would look at the spots. I was told that he would call in when he got to my home, if need be. He did not but I did and was left on hold and then told I would be called back by [redacted]!

The driver looked at my frame and says no frame just put bed up! I said my frame is messed up my bed cannot be put up! He says let me look at see frame, I showed him frame. He says yea frame messed up need new one! I said yea...I know can you tell them that. He left and I called [redacted] back and I am still laying on my floor when I paid $892.52 for bedding that I was suppose to have on March 4, 2013. I paid for delivery and set up..did not get that. Delay of that should I say, which is not what is promised to the customer.Desired Settlement: I would like a replacement and money back because this I have no bed to sleep on as the contract that was signed with them said I would.

Business

Response:

See Attachment

Review: My original purchase contract for livingroom furniture was made in the [redacted], MD location. The [redacted], MD location closed without notice. I called the [redacted], MD location and was directed to go to the location in [redacted], MD. I went to the location on November 2, 2013 to discuss my purchase. I could not get the same items, but I was allowed to apply the previously paid funds to another living set. My salesperson was [redacted] and I was very satisfied with his services. The funds from the previous contract were applied to the new contract. The total amount of the sales order was $1,424.64. The amount of $220.00 from the previous contract was applied and I paid $50 in cash leaving a balance of $1,1554.64. The salesperson stated once 50% of the balance was paid, the furniture would be ordered and I could pay the remaining balance and pick it up.

On January 25, 2014, I paid $300 in cash. On March 21, 20114, I paid $454 with a debit card. The following week, I called to see if the furniture was ordered and to setup a time to pick it up. The furniture had not been ordered. In April, I learned that the furniture would not be getting delivered because a storm damaged the warehouse where the items were stored for shipping. I was told I would receive a refund of all of the money I paid. I had to wait on a call from the customer service person to set up a time to go there and receive the refund.

I went there on Saturday, May 10, 2014 and was assisted by [redacted] completed the Check or Bankcard Request Form on May 2, 2014. I received $454 in a refund to my debit card. The remaining $570 was supposed to be mailed by check since those funds were paid in cash. [redacted] entered the information for [redacted], MD [redacted]. His phone number was ###-###-####. **. [redacted] is the person who would mail the refund check. I was told I should receive the refund check in two weeks.

On June 2, 2014, I called **. [redacted] and left a message because I had not received my refund. After contacting **. [redacted] on five different occasions, and not receiving a response, I contacted the store in [redacted], MD. I spoke with [redacted] who was not aware that I had not received my refund. She took my contact information and stated that she would make sure **. [redacted] got in touch with me. I never got to speak to **. [redacted]. I tried calling the store in [redacted], MD and the phone was disconnected. My wife called the [redacted] location and was informed the [redacted] location was closed.

On June 16, 2014, my wife called the [redacted] store and [redacted] put **. [redacted] on the phone. He immediately stated he would call one of us the next day to pick up our refund check. Both of us called back several times and were not successful in reaching **. [redacted].

On June 23, 2014, my wife called the [redacted] location and requested to speak to **. [redacted] answered the phone and heard that it was [redacted] and stated we have a bad connection and hung up. My wife called back and **. [redacted] answred the phone. She inquired about the refund check and stated he was transitioning stores and would call back that afternoon when he got to the [redacted] location. She told him I called you at the [redacted] location and reminded him that the other number was disconnected. Again, he promised that he would call and get the check out to us.

To date, I have not heard from **. [redacted] and I do not think he is planning to refund our money. I even left a message requesting a call from his supervisor, [redacted] and have not received a call from him. I am afraid that we will not receive our money back because Family Furniture has over 35 open cases on Maryland Judiciary Case Search with upcoming court dates.Desired Settlement: I would like my money refunded as soon as possible we can purchase furniture for our livingroom.